MAC Tools. Youre kidding right????

[HandyManny]

As time goes on, we're going to find more and more that MAC, and even Snap-On are just simply a name and nothing more. As I age I stop looking at COO as a determination of quality. Quality can still be found and found at a fair price, you just have to know where to look and what to look for. But part of that entails not being a brand ***** or tool snob.

Having been a Proto fan and loyal Proto user my whole life I cringe to think what Stanely is doing or is going to do to Proto down the road. Let some other owner acquire these brands and rescue them from the destruction of accountants and bean counters.

 

[I can fix anything]

Same **** happened to me too. Its BS!~

 

[johnsdeere850j]

what a hunk of ****

 

[jeffk14]

Its here

http://www.mactools.com/Product/tabid/120/productid/328700/variantid/319459/Default.aspx

63 bucks!

Or.. get the same thing for $13.67.
http://www.walmart.com/ip/Stanley-3-8-Pear-Ratchet/14146065

 

[JCQuick]

I was oh so close to becomming a mac dealer about 6 years ago. An issue came up and i didn't get to do it God sure works in funny ways

 

[johnsdeere850j]

Real mechanics trust stanley tools

 

[american lockpicker]

As time goes on, we're going to find more and more that MAC, and even Snap-On are just simply a name and nothing more.

Sad but true. Also European COO is a great indication of quality.

 

[Cheapskate]

It's been a rough year. You're slowly running out of tool manufacturers that you're willing to buy from.

 

[Kirbot]

Ugh
That really *****!

I guess I was even luckier than I had realized when I got this as a replacement from them last week.



I guess Mac tools are still pretty nice.... as long as their rebadged Facom...

 

[wafrederick]

It is getting worse,Stanley wants to get rid of Mac tools badly.Story is Stanley never wanted Mac tools in 1980 when they bought Mac out.Matco and Mac almost reunited a couple years ago,Danaher almost bought Mac tools from Stanley and the deal fell out.

 

[Chadro]

I have nothing against the Taiwan part of it except MAC sells it for 64 dollars.

Yeah but a big part of that is the service MAC provides (lol?) aka the tool truck/distributor.

Well thats the usual excuse on here for insanely high tool truck prices anyways .

 

[johnsdeere850j]

Yeah but a big part of that is the service MAC provides (lol?) aka the tool truck/distributor.

Well thats the usual excuse on here for insanely high tool truck prices anyways .

Well played sir, LOL

 

[bmwpower]

Over the phone, I was pushing for the Facom head. According to them (same person told me KRL boxes were made in Taiwan, Dual80 internal were made in France and Matco imports all their tools) the Facom headed ratchets were axe several weeks before. I'm calling them back, I find this ratchet totally unacceptable. They can refund me the 60 something dollars I paid for my old one back in 1992

If you called them on the phone, didn't you realize what they were gonna send you?

 

[Monte]

So what is a lifetime warranty worth when you get a product in exchange which you don´t want to have because of the origin or lack of quality ?

 

[Buckgnarly]

Yeah but a big part of that is the service MAC provides (lol?) aka the tool truck/distributor.

Well thats the usual excuse on here for insanely high tool truck prices anyways .

Exactly!.....

 

[rwhite692]

Have you tried contacting them again, by phone, and explaining the situation?

Maybe an honest mistake was made somewhere along the line, and they sent you the incorrect replacement? (Guy filling the order picked the wrong one from the wrong bin, and threw it in the box, etc?) There could be any number of possible explanations....Give them a call, and give them a chance to make it right.

I find it hard to believe that they intended to provide that, as a replacement for a fine-toothed ratchet.

If they verify that the ratchet you received is the correct replacement, I'd agree you have every right to be pissed, and I'd ask to speak to a supervisor and on up the chain until you get satisfaction. Be calm, polite, but firm.

You should make sure, before you call, that you know the item number of the roughly equivalent spec ratchet that is being sold by Mac today, and explain that you would consider that item number to be the correct and fair replacement. Good Luck!

 

[billymade]

Welcome to Stanley; so sorry... really sad!

 

[nato]

wow, sorry to see and feel your pain...seriously. All current MAC ratchets, low and high tooth counts, are junk IMO...I gave a very like-new XR11 a try 'one last hoorah' before making up my mind and yep....still don't like them, even though they look beautiful.

Mac Tools+"Sink or Swim"= DROWN!
Junk, junk, junk....
ps-they're JUNK!

 

[mrholeshot]

If you called them on the phone, didn't you realize what they were gonna send you?

I was shown a photo on the website so I had some idea of what it looked like. I was told they were assembeled in the USA with Global components (Somewhere in Texas if I recall) I wasn't told it was an absolute peice of ****, Until today I've never laid eyes on one of these.

 

[mrholeshot]

Have you tried contacting them again, by phone, and explaining the situation?

Maybe an honest mistake was made somewhere along the line, and they sent you the incorrect replacement? (Guy filling the order picked the wrong one from the wrong bin, and threw it in the box, etc?) There could be any number of possible explanations....Give them a call, and give them a chance to make it right.

I find it hard to believe that they intended to provide that, as a replacement for a fine-toothed ratchet.

If they verify that the ratchet you received is the correct replacement, I'd agree you have every right to be pissed, and I'd ask to speak to a supervisor and on up the chain until you get satisfaction. Be calm, polite, but firm.

You should make sure, before you call, that you know the item number of the roughly equivalent spec ratchet that is being sold by Mac today, and explain that you would consider that item number to be the correct and fair replacement. Good Luck!

From what I'm told this is the ONLY 3/8 drive non flex ratchet MAC now sells. I'll find out more tommorow. Their website is so screwed up I can't find another fixed 3/8

 

[mrholeshot]

It's been a rough year. You're slowly running out of tool manufacturers that you're willing to buy from.

No ****. MAC was already out a few years ago. I still paid for the warranty when I did buy them. Gearwrench is about the only other company I won't buy anything from. As bad as I hate whats happening at Sears I'll still buy somethings there as they still have some good stuff if you look close.

 

[bmwpower]

http://home.comcast.net/~bmwpower/MacPriceList0810.pdf

Maybe this price list would help?

 

[mrholeshot]

http://home.comcast.net/~bmwpower/MacPriceList0810.pdf

Maybe this price list would help?

Made me dizzy, lol Sad you can't pull up 3/8 ratchet on the website

 

[84bimmer]

I have the most recent catalog, I will look up some part numbers and give them to you. You said the old broken one was a non flex fine tooth. 72-tooth? about how long would you say? Style of grip? They had a good special on those Facom style ratchets in the January flier, I snagged the 3/8" and 1/4" for $65 for the pair, must of been a closeout. I really hope this was a mistake, and they sent you the wrong ratchet. What horseshit.

 

[84bimmer]

Better yet, here is a link to the catalog on their site. Goto page 73 & 74.
http://catalogs.shoplocal.com/macto...91-5a19a4819fd9&pagenumber=1&circularid=14135

Was the ratchet you sent in a quick release? The one they gave you is the only quick release in the catalog.

 

[Toolhorder]

You guys believe me now? and the swap meet guys laugh when I tell them I won't even buy used MAC tools anymore. It's SO and Sears (usa made) for me right now. Looking to dump all my MAC stuff asap to get SO replacements.

 

[catfish]

http://www.walmart.com/ip/Stanley-3-8-Pear-Ratchet/14146065

Assembled in Country of Origin: USA and/or Imported
Origin of Components: USA and/or Imported

Ridiculous , tells you nothing at all.

 

[mrholeshot]

Better yet, here is a link to the catalog on their site. Goto page 73 & 74.
http://catalogs.shoplocal.com/macto...91-5a19a4819fd9&pagenumber=1&circularid=14135

Was the ratchet you sent in a quick release? The one they gave you is the only quick release in the catalog.

No. Mac only made 2 style heads at that time. The 36 tooth Pearhead and the round 72.

 

[tube_guy]

Mrholeshot, does that replacement ratchet say MAC anywhere on it or is it just printed on the box?

 

[HandyManny]

http://www.walmart.com/ip/Stanley-3-8-Pear-Ratchet/14146065

Ridiculous , tells you nothing at all.

Truth be told, in the good old golden days of the USA, a lot of stuff that was made here was made here or final asseble here from often imported raw materials. The newer lables we see as "Made in USA from Global components" is what used to be generalized as simply "Made in USA", only the lable is a bit more honest now. That's not to say that all the raw materials were imported in the old days, we produced much more raw materials back then than we do now, but there were raw materials being imported and ending up in our final USA made products, always has been, and likely always will be.

 

[mrholeshot]

Mrholeshot, does that replacement ratchet say MAC anywhere on it or is it just printed on the box?

It has MAC Tools on the handle

 

[Theloniousmonk]

It has MAC Tools on the handle

Logo stamping plates are expensive.

 

[rebelram]

I think you're missing the point. Many of us here, my self most definitely included, will buy an Asian tool, IF we can get it for an ASIAN price.

I buy a fair amount of HF stuff. Some of it, especially recently, is pretty decent, serviceable stuff. Some of it is even better than recent Craftsman offerings. That being said, if a HF tool was even 25% of the price of a comparable SO tool, I would not even consider it.

I see your point. I guess what I meant by my question is if Mac or Snap On did make a tool outside the USA that was of equal quality to the USA made tools, would you guys still pay tool truck prices for them?

Me, personally, I have not yet decided what I would do. I guess that's why I keep buying used tools.

 

[TheGrooveking]

Proof of a once American icon has gone down the tube. This is evidence that I needed to move my MAC made in the US ratchets to the retired drawer, so sad.

TheGrooveking

 

[mrholeshot]

I see your point. I guess what I meant by my question is if Mac or Snap On did make a tool outside the USA that was of equal quality to the USA made tools, would you guys still pay tool truck prices for them?

Me, personally, I have not yet decided what I would do. I guess that's why I keep buying used tools.

I absolutly would not pay tool truck price for the same quality. As big a fan as I am of Duralast ratchets I wouldn't pay 80 dollars for one and they rival US built tool truck ratchets. A Mac tools ratchet made in Taiwan is 64 dollars. There is no way I wouldn't ever consider it especially when less loney will buy you a USA built Craftsman Premium, Armstrong, Wright or a few dollars more will put you into a Snap-On Dual80 that is supposed to be US built.

 

[rhastings80]

Yeah their website is hard to use. Check here for the 3/8 ratchets.

Page 73-74

http://catalogs.shoplocal.com/macto...91-5a19a4819fd9&pagenumber=1&circularid=14135

 

[4x4gearhead]

I see your point. I guess what I meant by my question is if Mac or Snap On did make a tool outside the USA that was of equal quality to the USA made tools, would you guys still pay tool truck prices for them?

Me, personally, I have not yet decided what I would do. I guess that's why I keep buying used tools.

The point with USA coo costing more is because we as americans want more money to work in a tool factory than wang chung does in china, causing the price to be higher (not always a reasonable figure). If theyre making them in china for $3 a piece and charging $50 theyre blatently just bending us over to make a huge profit, so its not just about the quality of this or that, its the principle to me.

 

[jeffk14]

I guess what I meant by my question is if Mac or Snap On did make a tool outside the USA that was of equal quality to the USA made tools, would you guys still pay tool truck prices for them?

I absolutely would NOT pay anywhere near truck prices for imported tools. Hell, I won't even do it now for the USA tools.

IF SO came out with an imported line that was exactly like the USA versions, I might pay 25 to 30% of what they charge for the American made tools now. Tops.

 

[chewy7]

Better off going with older and current s-k tools. Should be much better quality.

 

[chewy7]

Go S-K all the way!