Does this make any sense? (Wright Tool)

[rockchucker]

I understand your Rant.

The same reason why Craftsman doesn't include 14mm Ratchet Wrenches in their sets. "Why is this stupid thing stupid?"

I mean come on...


Metric sizes include 8, 10, 12, 13, 15, 17 and 19 mm


http://www.craftsman.com/shc/s/p_10...ratchet+wrench&prdNo=3&blockNo=3&blockType=L3


No fuggin' 14mm? WTF?????????



I feel your pain and if you want a 9/16 1/4" Drive 6 Point you should have it. =)

 

[Trucky]

Tool companies can be weird like that... my 18mm blackhawk (hehe...) wrench is shorter than the 17mm wrench that sits next to it. A few people have already pointed it out when I was showing off my tool box.. yeah i know about it lol.

 

[rockchucker]

Honestly, what you're proposing is well into dangerous and unchartered territory for many of us. I fear the world may end if i do as you suggested. The unknown possibilities are far too risky.

Thanks I just drenched my keyboard with coffee...

 

[WHT]

Wright brags about having "the strongest 1/4" ratchet in the world", yet their 6pt 1/4" drive sockets only go up to 1/2" and 14mm, whereas nearly every other socket manufacturer on the planet goes up to 9/16" and 15mm.

was.

It makes complete sense to a tool maker.

The largest recommended socket size for a 1/4-inch drive is 1/2-inch in both 6-point and 12-point for complete safety and reliability. Why should Wright produce larger sizes in 1/4-inch drive just because everyone else does.

Last time I used that logic, my parents responded with: "so, if everyone else jumped off a 100 foot cliff would you also jump of the cliff?". Can't argue with that.

 

[slipjointed]

It makes complete sense to a tool maker.

The largest recommended socket size for a 1/4-inch drive is 1/2-inch in both 6-point and 12-point for complete safety and reliability. Why should Wright produce larger sizes in 1/4-inch drive just because everyone else does.

Last time I used that logic, my parents responded with: "so, if everyone else jumped off a 100 foot cliff would you also jump of the cliff?". Can't argue with that.

The largest recommended size for standard ratchets, not the Wright MEGA RATCHET.

 

[NAYLOR]

Seating torque:
63 ft-lb for a 1/2" bolt
76 ft-lb for a 9/16" bolt

I don't see the size making that much difference. Now if the fastener is stuck, that might be a little different, but I just don't believe that a 9/16" fastener is going to require much more torque than a 1/2" one

What 9/16 bolt uses a 9/16 socket?

 

[t100]

Seating torque:
63 ft-lb for a 1/2" bolt
76 ft-lb for a 9/16" bolt

you're doing it wrong. anybody works on import cars/trucks, you know the most common bolt sizes are: 10mm, 12mm and 14mm which cover 90% of the bolts.

in the case of 14mm(equivalent of 9/16") hex bolt, the THREAD is commonly as M8, with a maximum torque of 25ftlbs. that is well in the range of 1/4" ratchet.

 

[WrightTool1]

Firstly, thank you Hiball for the heads up on this thread, and the questions that have been brought up. Secondly, I would like to make myself available to any/all of you if you ever have any questions regarding Wright products (see contact information below). Here goes...

Slipjointed,

I would first like to apologize for the unsatisfactory customer service that you received. As most have said, that is very uncharacteristic of our CSR team, and quite frankly, uncalled for. There is always someone here that can answer your hand tool questions, and if it doesn't fall under our expertise of wrenches, ratchets, sockets, and attachments, then we will certainly point you in the "Wright" direction to find your answers. As I mentioned above, I will make myself available to you should you have questions in the future. We do keep our ear to the ground with our end users, and appreciate any feedback that we receive from them. There is a form on our website for customer feedback here http://www.wrighttool.com/contact_wright_tool.asp . Also, we spend hundreds of hours each year working with our end users in their respective trades to provide the best hand tool solutions possible, and to stay ahead of our competition!

Now, for the goods on your tool question. Our two most popular 1/4" drive ratchets are our 2426 and 2492. The 2426 is designed for tight places, has a smaller profile head, and has only "moderate" torque strength. The 2492 (1/2" longer) has a larger head, and is much stronger (about twice as strong. Sorry, I can't quote torque loads). We manufacture the 9/16" size in 12pt. std and deep, but not in 6 pt. There really is no particular reason other than low volumes in our major markets for that nut opening and that drive size combo.

All of that being said, here is my suggestion for the optimum performace with the products in question. Use the 2492 (strong) ratchet with a 2453 - 1/4"F x 3/8"M adaptor, and a 3018 (3/8" dr., 9/16" 6pt socket) or 30-15mm (3/8" dr., 15mm 6pt socket).


P.S.
I can hear the forging machines pounding out Wright Grip Metric (7mm - 24mm) beneath my office as I type. Look for an official announcement within the next few weeks.


Hope this helps a bit!

Ty Smith
Director of Business Development
Wright Tool Company
[email protected]
(330) 848-0600 x 202

 

[spy604]

What 9/16 bolt uses a 9/16 socket?

Sorry, used to spec-ing bolt sizes. Who cares what size the head is? I want to know how big the hole is!

 

[slipjointed]

Firstly, thank you Hiball for the heads up on this thread, and the questions that have been brought up. Secondly, I would like to make myself available to any/all of you if you ever have any questions regarding Wright products (see contact information below). Here goes...

Slipjointed,

I would first like to apologize for the unsatisfactory customer service that you received. As most have said, that is very uncharacteristic of our CSR team, and quite frankly, uncalled for. There is always someone here that can answer your hand tool questions, and if it doesn't fall under our expertise of wrenches, ratchets, sockets, and attachments, then we will certainly point you in the "Wright" direction to find your answers. As I mentioned above, I will make myself available to you should you have questions in the future. We do keep our ear to the ground with our end users, and appreciate any feedback that we receive from them. There is a form on our website for customer feedback here http://www.wrighttool.com/contact_wright_tool.asp . Also, we spend hundreds of hours each year working with our end users in their respective trades to provide the best hand tool solutions possible, and to stay ahead of our competition!

Now, for the goods on your tool question. Our two most popular 1/4" drive ratchets are our 2426 and 2492. The 2426 is designed for tight places, has a smaller profile head, and has only "moderate" torque strength. The 2492 (1/2" longer) has a larger head, and is much stronger (about twice as strong. Sorry, I can't quote torque loads). We manufacture the 9/16" size in 12pt. std and deep, but not in 6 pt. There really is no particular reason other than low volumes in our major markets for that nut opening and that drive size combo.

All of that being said, here is my suggestion for the optimum performace with the products in question. Use the 2492 (strong) ratchet with a 2453 - 1/4"F x 3/8"M adaptor, and a 3018 (3/8" dr., 9/16" 6pt socket) or 30-15mm (3/8" dr., 15mm 6pt socket).


P.S.
I can hear the forging machines pounding out Wright Grip Metric (7mm - 24mm) beneath my office as I type. Look for an official announcement within the next few weeks.


Hope this helps a bit!

Ty Smith
Director of Business Development
Wright Tool Company
[email protected]
(330) 848-0600 x 202

Ty,

Thank you very much for your response.

As I said before, the CSR was polite to me, but just lacking answers. When she told me "Yes, there's this wrench size that everyone keeps asking for but we never make it", it was in a friendly conversational way. I just didn't want you to think she was speaking with disdain towards your customers.

I believe the real problem was that she genuinely didn't know where to send me, and so had no real answer for my questions. I would hate to see her written up for this, a much more productive way of dealing with it could possibly be giving her some advice on who to send questions such as mine to.

When I asked if there was a specific route for customer feedback to be directed to those that make the decisions, she said not that she knew of. I asked if you accept feedback from customers, and she said to her knowedge the feedback came from the sales staff and distributors, but not directly from the customers themselves.

Once again, I think the questions I posed to her had not been asked before, and she had difficulty answering them. She was apologetic about that fact, but it did seem I was hitting a wall when I asked if there was anyone else I could be put in contact with. Perhaps that was due solely to confusion.

Perhaps you could poke at someone and see if a 9/16" could be shoehorned in on a slow production month. In certain circles it is a fairly well used size. In my sets, it is used second only to 7/16". Being that you already have tooling for the 12pt, I don't think it would be too horrible to pump out some 6pts with a new upper-half die or broach.

If you want a specific example of when it comes in very handy, 3/8" mounting bolts for electrical panels, when they are crammed full of relays and breakers, etc., can be very hard to get to. The 6pt bolts included with the panels often have rounded edges from cold forging, and do not work well, if at all, with 12pt. sockets.

That is a situation where an adapter would work, but I prefer to use adapters as little as possible, because it's one more place that could seperate, and one more bit of wobble.

I have already purchased a 1/4" to 3/8" Wright adapter for use with the three Wright 1/4" ratchets I have purchased.

Another thing that would make me incredibly happy, is a flex head 3/8" ratchet in contour grip. I have heard this request from others as well.





Thanks for the news on the Metric wrenches, they are definitely on my purchase list. If it's any consolation, I purchased the SK stuff I did partly because it fed an immediate need. One of the main reasons I held off on Wright was that I planned to make a large one-time purchase from a Wright reseller once the Metric Wright Grip wrenches are available.

 

[rodm1]

They are a small company and probable have very little sales in those ranges.

 

[Hiball]

I will own a metric "wright grip" set to go along with my sae set just as soon as there available.

 

[Zrexxer]

I will own a metric "wright grip" set to go along with my sad set just as soon as there available.

Is your sad set sad because it's all alone?

 

[Hiball]

Is your sad set sad because it's all alone?

iPhone thinks it's smarter than me, ugh it probaly is. Lol

 

[Wakefield]

I wonder how #4427 is for strength (sort of short handled with a flex joint) 1/2" drive round head
(for WrightTool1)

 

[Trucky]

Is your sad set sad because it's all alone?

Hahahahahaa, oh boy. That's great.


Wakefield, I'd say you should look at it like this. The claim of "strongest" 1/4 shouldn't make the other ratchets look "normal" or lacking in strength, it just means that one is especially good. I think that 3/8 flex with do the job any other 3/8 flex ratchet will do, with the added benefit of looking awesome

 

[Zrexxer]

iPhone thinks it's smarter than me

I battle the same thing, but mine's corrected so many things that I really have screwed up that I guess I owe it a few mistakes of its own!

 

[WrightTool1]

rodm1:
I'm curious as to what your criteria is for classifying Wright Tool as a "small company"?

Wakefield:

As I mentioned, I can't quote torque ratings. However, when being used properly, the 4427 can withstand torque loads that any human could physically apply.

 

[Keep]

I called Wright to see if they could make any sense of it, and the lady pretty much said "Um, dunno?" and when I asked if there was someone I could email and ask, she flat out said NO.

Then I asked her, well, how exactly do you take feedback from customers to better your product line? "We Don't."


Maybe I'm not as huge of a Wright tool fan as I thought I was.

Ty,

Thank you very much for your response.

As I said before, the CSR was polite to me, but just lacking answers. When she told me "Yes, there's this wrench size that everyone keeps asking for but we never make it", it was in a friendly conversational way. I just didn't want you to think she was speaking with disdain towards your customers.

I believe the real problem was that she genuinely didn't know where to send me, and so had no real answer for my questions. I would hate to see her written up for this, a much more productive way of dealing with it could possibly be giving her some advice on who to send questions such as mine to.

When I asked if there was a specific route for customer feedback to be directed to those that make the decisions, she said not that she knew of. I asked if you accept feedback from customers, and she said to her knowedge the feedback came from the sales staff and distributors, but not directly from the customers themselves.

Once again, I think the questions I posed to her had not been asked before, and she had difficulty answering them. She was apologetic about that fact, but it did seem I was hitting a wall when I asked if there was anyone else I could be put in contact with. Perhaps that was due solely to confusion.

Perhaps you could poke at someone and see if a 9/16" could be shoehorned in on a slow production month. In certain circles it is a fairly well used size. In my sets, it is used second only to 7/16". Being that you already have tooling for the 12pt, I don't think it would be too horrible to pump out some 6pts with a new upper-half die or broach.

Its amazing how a story changes/morphs when someone it called on it. So the CSR went from being a (implied) "Uninformed *****" to a CSR that politely answered the questions asked........

If the 9/16 is so important in the 1/4 drive ratchet size, just get the 3/8 drive in the 1/4 body (3420) then you can use all your 3/8 sockets with the 1/4 form factor.

 

[diesel research]

Ty,

Another thing that would make me incredibly happy, is a flex head 3/8" ratchet in contour grip. I have heard this request from others as well.

Keep suggested the 3420 to fill a need for expanded socket range in a small form factor, BUT how about killing 2 birds with 1 stone with the 3440?

 

[Notwerk]

Its amazing how a story changes/morphs when someone it called on it. So the CSR went from being a (implied) "Uninformed *****" to a CSR that politely answered the questions asked........

This is wandering off topic, and Wright has already replied so it's probably time to let this thread die, but nobody "implied" that she was a "*****." It was solely in your head. The OP was of the belief that she was "uninformed," but I don't think his opinion on that ever wavered or "morphed."

The was a reference to rude customer service, but it was regarding Proto and by a completely different poster. For what it's worth, my customer service experience with Proto was pretty positive (another matter), while my experience with Williams/Snap-on Industrial was pretty negative.

The Internet is like a giant telephone game, though...

 

[TheGrooveking]

P.S.
I can hear the forging machines pounding out Wright Grip Metric (7mm - 24mm) beneath my office as I type. Look for an official announcement within the next few weeks.

I'll be buying a few sets!!!! Now I need some Wright 6 pt 1/2" drive metric sockets. shallow and deep please.

TheGrooveking