Ebay Disappoinment, S/O CT4850

[wchamberlain]

Purchased this a month ago, finally got to Korea, no big deal.

See the ad, everything looks good in the ad:

http://cgi.ebay.com/ebaymotors/ws/e...324827&ssPageName=STRK:MEWNX:IT#ht_500wt_1182

Finally arrived today and to my disappointment, initials engraved on the bottom of the drill, on the batteries, charger and initials in marker on the back of the gun.

Naturally no return as it was a closeout item, I'm thinking it was a new tech needing cash or it was stolen, everything is in great shape other than the engravings and initials.

Impact works great, going to leave negative feedback about the seller. Avoid this seller at all cost. Ebay ID: ben2948

http://feedback.ebay.com/ebaymotors...sspagename=VIP:feedback&ftab=FeedbackAsSeller

Makes you wonder about fleabay and piss pal.

Any input would be great.

 

[clouseau]

From the ebay item description:

"Condition: New: A brand-new, unused, unopened, undamaged item in its original packaging (where packaging is applicable). Packaging should be the same as what is found in a retail store, unless the item is handmade or was packaged by the manufacturer in non-retail packaging, such as an unprinted box or plastic bag. See the seller's listing for full details "

The item is not as described.

At least he should offer a substantial discount, or replace it at HIS cost.

Would hold the negative for now and see what he says.

 

[scott37300]

You can file an "item not as described" claim with paypal and have a good chance of getting a refund, ebay sides with buyers 99% of the time. You will have to pay return shipping but get your money back inclucing the original shipping costs. He stated "brand new in the box", they don't come with those initials markings brand new from snap on. I don't know why sellers wouldn't disclose things like that when selling, other than to hide them and try and get a higher price for the item and hope no one complains.

 

[darkk]

Yup...file a not as described claim. You will win.

 

[kissmeimgerman]

Yes file item not as described, or message and ask for a partial refund. If he doesn't file the complaint.

 

[clouseau]

and it doesn't matter a damn that he put "closeout item, no returns".

That would only apply if the item was as described, which it clearly wasn't.

 

[GBNZ]

I purchased a heap of Snap On tools from a well known ebay sella in Los Angeles stated on ad new for a large wrench he sends it to me with the rest of the gear to New Zealand i look it over has a big nick in the open end i call him up his reply you got it cheap enough ill look after you on your next order yeah right you will!

 

[Skyline]

First you have to decide what you want...would you prefer a partial refund, or to get every cent back?

If you want your money back, send a note to the seller through eBay saying that you consider the item to be not as described, and you would like to return it for a full refund. Explain that since this was a glaring omission on his part, you expect him to pay your return shipping cost as well. See what he says. If he refuses, you can always file an "item not as described dispute" and/or give negative feedback, but in your initial note you should say something like: "I hope to resolve this without resorting to remedies through eBay". Make sure you do not threaten the seller with negative feedback. Keep in mind that eBay not only tracks negative feedback, but also now tracks disputes, and too many disputes will lose a seller Power Seller statues or Top Rated Seller status. If he refuses to pay return shipping, after you have gotten the refund of everything you paid, send another note explaining that you are still not satisfied, and expect him to refund return shipping cost. If he does so, you will leave positive feedback. Again, do not threaten negative feedback. (If you threaten negative feedback, eBay will use this as a reason to remove feeback that you ulitmately leave).

If you want a partial refund, then explain to the seller that an item marked and engraved like this item is worth approximately 30% lees, and you expect that amount to be refunded, or you will pursue remedies through eBay.

PS...Nail Polish Remover is the best thing for removing permenant marker...but may not do 100%.

 

[mlittle29]

I purchased a Snap On Ratcheting Screwdriver that was listed NEW on eBay last week. After receiving it, it was used, in great shape, but used. I contacted the seller and they refunded me $15. I ended up with a used, great condition, Snap On Ratcheting Screwdriver for $20! Not too shabby. Give them a chance....I would request a partial refund of 25-50%.

 

[outlander800]

Yeah, dont let this clown get away with this. Its only going to allow him to do it to somebody else. I just bought a FLF 80 stamped USA off ebay, the ratchet comes in and its not stamped. I email the guy and he says return it and he will refund, I send the thing back and my tracking says it was delivered but the seller says it was not. He said his daughter listed it, blah blah blah. Anyway he said he wont refund till the ratchet is found, I filed a dispute and he wrote an email calling me an ******* and a whiner because the ratchet wasnt stamped. I won the dispute got a refund and I left negative feedback. Felt good to win that case. These guys think they can get away with this **** so you have to put the screws to him.

 

[Kirbot]

Ugh....
If you decide it's worth the trouble to return it, I'm sure ebay will side with you.

If it's not worth the trouble, a mr clean magic eraser would probably clean the marker right off.

 

[dolphin233]

I agree with all here. Dispute it through paypal. If you used a credit card w/ paypal you can dispute it with them too.

 

[Sterff]

Sounds like a waste of time to me. I get the idea of it supposedly being 100% new but, brake cleaner will eat the marks right off. I would be slightly angry but, the marks won't effect the use of the tool either.

 

[scott37300]

Sounds like a waste of time to me. I get the idea of it supposedly being 100% new but, brake cleaner will eat the marks right off. I would be slightly angry but, the marks won't effect the use of the tool either.

I agree with you that 10 minutes of work might get those marks off but I still think the seller is wrong for listing this as new when it isn't. In my opinion that is very deseptive and not honest.

 

[clouseau]

I read it as being that the initials were "ENGRAVED" in the bottom of the drill and elsewhere.

How do you get that off in 10 minutes with brake cleaner?

Also, if you had to re-list the item right now on ebay would you honestly be conscience free describing it as "new, undamaged"?

If you mentioned the engraving would you still get the same price as if it didn't have them.

This type of untruth really rankles me.... would you be happy to buy some "brand new" chewing gum off me if I didn't mention a couple of teeth marks on it?

 

[2oolhound]

The OP stated initials in marker on the back of the gun and engraved elsewhere.
This was previously owned and not a new item as described. I'm with most others, try to resolve it satisfactorily with the seller first, then take it to ebay if you can't agree.

 

[SpiderGearsMan]

yes , works good , but doesn't look good lol

 

[Zrexxer]

Sounds like a waste of time to me. I get the idea of it supposedly being 100% new but, brake cleaner will eat the marks right off.

Nope. Sharpie pen actually soaks into the plastic and stains it. I've never found anything that will completely remove that on plastic tool housings or cases.

 

[Sterff]

Nope. Sharpie pen actually soaks into the plastic and stains it. I've never found anything that will completely remove that on plastic tool housings or cases.

I've removed sharpie off of my used Matco impact I bought. You can't see any remains of the marks. It may not work all the time but, it worked in this instance.

 

[clouseau]

I've removed sharpie off of my used Matco impact I bought. You can't see any remains of the marks. It may not work all the time but, it worked in this instance.

and how did you remove any engravings without trace?

 

[Sterff]

and how did you remove any engravings without trace?

You can't. Look at the pictures. A few looks like sharpie/paint pen to me, not an engraving. If I had to remove an engraving I would hit it with a flap disc and smooth it out.

 

[Skin]

Did you have that re-shipped to you by a friend or family? Noticed it was a USA only auction.

Reason i ask is the cost of shipping it back to the US may not be worth even a partial refund. Basically you'd be left with just threats to get some money back but physically returning, probably not worth it.

 

[clouseau]

You can't. Look at the pictures. A few looks like sharpie/paint pen to me, not an engraving. If I had to remove an engraving I would hit it with a flap disc and smooth it out.

OP said "engravings" AND "marker pen".

 

[warmpancakes]

hes a APO address is costs nothing more to ship to him than a standard USA mainland address, just have to fill out customs papers for some odd reason

 

[Sterff]

OP said "engravings" AND "marker pen".

Yeah I can read too.

 

[Skin]

hes a APO address is costs nothing more to ship to him than a standard USA mainland address, just have to fill out customs papers for some odd reason

that wasnt quite what i was getting at. If the seller agreed to ship to an APO then he's fine but if it was double shipped then it may not be worth eating the costs of the initial shipment and return shipping

 

[clouseau]

Yeah I can read too.

Sounds like a waste of time to me. I get the idea of it supposedly being 100% new but, brake cleaner will eat the marks right off. I would be slightly angry but, the marks won't effect the use of the tool either

Sigh.... not trying to cause a war but your initial reply suggested it wasn't a big deal and the OP could clean all the marks off with brake cleaner.

All I was saying is he can't lose the engravings without scuffing it with a disc and I wouldn't be wanting to take a disc to a "brand new undamaged" snap-on drill.

 

[mrshaun]

email him and tell him you are not happy. i bought the nascar kart racing a few weeks back and i thought he looked familiar. here is his info
(The recipient of this payment is Verified)
Seller's ID:
ben2948
Seller's Email:
[email protected]

 

[Zrexxer]

You could always just change your name to "Jeremiah Terwilliger Gonzales..." then the initials would be right.

 

[Sterff]

Sigh.... not trying to cause a war but your initial reply suggested it wasn't a big deal and the OP could clean all the marks off with brake cleaner.

All I was saying is he can't lose the engravings without scuffing it with a disc and I wouldn't be wanting to take a disc to a "brand new undamaged" snap-on drill.

All I saw was the sharpie, the other ones wern't even noticeable at first.

 

[Farmrod]

File a claim and ask for partial refund such as $25 per engraving that should be plenty I would think

 

[bargainzplus+]

I agree it looks new but the engravings on the back of the impact is very noticable and should've been described upon, even a picture of it. Ebay will 9outof10 times side with the buyer but require the buyer to pay return shipping unless agreed upon before hand for a partial refund. See what he will forfit and if it's not suitable to you try the dispute route, but be prepared to engage in a week-3 week bout.

 

[wchamberlain]

Thanks for all the responses, I emailed him and asked him for a partial refund, no word back yet.

It was shipped to me directly, took about a month to get here, I wasn't worried about that, just the fact it wasn't described as advertised.

 

[les_garten]

I would solicit for a discount.

It does look brand new to me...

Looks like somebody bought it, put their initials on it and it never turned a socket after that.

So, brand new except for that frwakin' sharpie! And the scratches from the engraver.

I would consider what it would be worth to you as delivered.

Then craft your letter carefully. May take a few letters building up to the final disposition. Lead the seller, convince him he needs to do the right thing and that any PP dispute will cost him cash most likely.

Then if it all pans out with a discount, I'd still nail him with negative FB to make sure he knows he should disclose in the future. The guy hs sold enough stuff on Ebay he should know better than this.

p.s. You didn't already leave him positive FB did you? There is positive FB for the same thing 3 days ago. If so, retract that till resolved.

 

[jhelrey]

Denature Alcohol will take permanent marker off. It's all we use.

Paypal will also allow you to ask for a partial refund if it isn't an outrageous amount.

 

[rhastings80]

Denature Alcohol will take permanent marker off. It's all we use.

Paypal will also allow you to ask for a partial refund if it isn't an outrageous amount.

I have also found Goof Off works great too but best used outside as it has very strong fumes.

 

[wchamberlain]

I would solicit for a discount.

It does look brand new to me...

Looks like somebody bought it, put their initials on it and it never turned a socket after that.

So, brand new except for that frwakin' sharpie! And the scratches from the engraver.

I would consider what it would be worth to you as delivered.

Then craft your letter carefully. May take a few letters building up to the final disposition. Lead the seller, convince him he needs to do the right thing and that any PP dispute will cost him cash most likely.

Then if it all pans out with a discount, I'd still nail him with negative FB to make sure he knows he should disclose in the future. The guy hs sold enough stuff on Ebay he should know better than this.

p.s. You didn't already leave him positive FB did you? There is positive FB for the same thing 3 days ago. If so, retract that till resolved.

Les,

No didn't leave any feedback yet, waiting for his response, I emailed the other guy who bought the same thing, waiting to hear from him as well.

Will keep y'all informed of the situation as it develops.

 

[spoolgarage]

I just had the same situation and ebay sided with me and it was listed as used but did not list the engravings.

 

[Skin]

I just had the same situation and ebay sided with me and it was listed as used but did not list the engravings.

never ceases to amaze me. They even put the definition of "New" next to it and people still select it. If you opened it, let alone carved words into it, its not "New".

 

[spoolgarage]

never ceases to amaze me. They even put the definition of "New" next to it and people still select it. If you opened it, let alone carved words into it, its not "New".

Well the seller wasn't honest now he has to pay out of pocket for INTERNATIONAL shipping both ways.