my snap on dealer *****

[redbeard]

we just got a new snap on dealer at my work. He is the worst truck dealer i have ever met. He has zero customer service skills. doesnt offer any deals and is just genuinely rude.

What can i do about buying snap on tools since i dont want to give him a single dollar of my money.

 

[Buckgnarly]

Internet.....

 

[Thumper]

ROFLMAO......there are some good dealers out there.....you just don't have one of them..

 

[greaseyjockey]

last time i moved shops, i met the snap on dealer when i dropped my box off (krl1023 with a side locker). before he even said hello or introduced himself, he asked me how much i owed on it and when i told him i bought it outright he demanded my previous snap on dealer's contact information so he could verify it. needless to say, he never got a dollar from me.

 

[bad_idea]

i work in ship repair, so buying quality tools and taking them to the shipyard is a bad idea. lots of stolen tools. but - when i need a tool that c-man doesn't sell i usually look for snap-on on eBay. the prices are usually a good bit cheaper than elsewhere.

 

[smogtech]

last time i moved shops, i met the snap on dealer when i dropped my box off (krl1023 with a side locker). before he even said hello or introduced himself, he asked me how much i owed on it and when i told him i bought it outright he demanded my previous snap on dealer's contact information so he could verify it. needless to say, he never got a dollar from me.

how the hell is that any of his buisness. trying to buy the credit from him so he can make money off interest?

 

[Kepner]

We can't get a snap on dealer to even stop by our shop. haven't had one in about 3 years.

 

[Underdog]

Internet.....

Plus 1. They got great warranty too. I just ship it to them. In a week I've got new replacements, never 1 problem.

 

[pdxgearhead]

Craigslist, eBay.

 

[suss427]

we just got a new snap on dealer at my work. He is the worst truck dealer i have ever met. He has zero customer service skills. doesnt offer any deals and is just genuinely rude.

What can i do about buying snap on tools since i dont want to give him a single dollar of my money.

1. Call Snapon Customer service and say the following:
My Snapon dealer does not represent the quality of service and professional etiquette I have come to expect from the Snapon brand. He has damaged the goodwill of the Snapon brand to the point where I will no longer buy Snapon tools or finance my tool purchases through Snapon.

2. Look on Ebay and this forums for killer deals on new and nice used SO tools.

3. Order from SO.com

4. Switch to another brand of tools.

Please let us know if you have any result by calling customer service. Remember to be polite and professional when contacting them so they take you seriously! Franchise companies, especially the top in their market segment (IE. Snapon, McDonalds, Hampton Hotels, Servpro... ect) take bad franchisees VERY SERIOUSLY. Typically if there are enough complaints or they are serous enough the will SUSPEND the franchise license. At a minimum they will call the franchisee (your Snapon guy) and tell him to get his **** together.

Best of luck.

 

[rsieracki]

not to be synical but the OP's very first post is a post that will general stir the pot/cause argumentive responses here in the GJ... hmmmm... troll party of one your soapbox is ready

 

[Cryo Gal]

that guy is a complete idiot. Id call SO as suggested above and then order from someone/place who is referred to you. People never cease to amaze me.

 

[suss427]

how the hell is that any of his buisness. trying to buy the credit from him so he can make money off interest?

That is probably almost all of his business. (since you are in his region he has "dibs" on your debt)

General Motors was similar when they still owned GMAC. GM was essentially a very profitable financing company that happen to make money losing cars on the side!

So, to complete the analogy, your dealer is a loan agent who happens to sell tools on the side.

 

[BrokewrenchLS1]

not to be synical but the OP's very first post is a post that will general stir the pot/cause argumentive responses here in the GJ... hmmmm... troll party of one your soapbox is ready

The only pot it would stir is the pot of those who refuse to believe anything associated with Snap-On could be less than sterling.

Should he sit around for a week and make a bunch of ******** posts to get his post count high enough for people to take him seriously?

 

[Vinny]

not to be synical but the OP's very first post is a post that will general stir the pot/cause argumentive responses here in the GJ... hmmmm... troll party of one your soapbox is ready

I'm tempted to agree, but come on guys. If we have 50+ year old guys trolling a tool forum over brands, I think it's time we take the internet out back and shoot it.

 

[suss427]

The only pot it would stir is the pot of those who refuse to believe anything associated with Snap-On could be less than sterling.]

+1

This is a valid point.
I think the OP has a legitimate concern and this is a good 'forum' to express it.

 

[suss427]

We can't get a snap on dealer to even stop by our shop. haven't had one in about 3 years.

Buy something expensive and finance it. He will be there every week

 

[chadster1]

Snap-on customer service number. 877-762-7662

 

[Buckgnarly]

Snap-on customer service number. 877-762-7662

You mean it's not "www.garagejournal.com".........

 

[chadster1]

You mean it's not "www.garagejournal.com".........

Nope. It's not www.facebook.com/snapontools either.

 

[vssjim]

We went through another one a few months ago, last one came from the army after four years in never worked on anything and just didn't know tools, before him an angry ex dealer mechanic, before him a fed ex delivery driver that did not know a Phillips from a straight blade screwdriver. Before that had another never show up ex dealer mechanic that thought it would be easy money. Did have one die, he was a good guy but that's life. Most of these dealers came from franchise shows that don't care about back round just sign em up and get their money and you are on your own hope it works out but if not we still will come after you too not just your customers.

 

[powertrip]

ROFLMAO......there are some good dealers out there.....you just don't have one of them..

ROFLMAO........??? Are you sure its ok for a grown man on a tool website to use that kind of language?

 

[Wrenches of Death]

ROFLMAO......there are some good dealers out there.....you just don't have one of them..

Agreed. My last guy was a champ. I'm meet him as needed at one of his stops when he was in this area on Fridays. I could email him about needing something and he'd have it the next time I'd meet him. I always paid cash and always paid in full. I probably only averaged a couple of hundred dollars a month in purchases, but the service was first rate and the guy was very likable, and I never had any kind of problem.

Sadly, he pulled the plug a little better than a month ago. Now, I have zero tool trucks in the area. With the economy still a long ways to go before it hits bottom, I can't really see anyone wanting to invest in a tool truck franchise a largely rural areal when four new car dealerships have shut down recently.

WoD

 

[redbeard]

I wasn't trying to stir any pot, but rather find professional options and opinions on what I could/should do. Thanks for all the real answers. Rather than just posting irrelevant posts to get your post count up.

 

[George in Rancho Cordova]

Any thought of trying to see if the guy can be molded into a better rep.
Perhaps he's just clueless.....

 

[SpiderGearsMan]

ROFLMAO........??? Are you sure its ok for a grown man on a tool website to use that kind of language?

talkin in initials ?

 

[TXSTGLIDE]

My suggestion would be to invite the guy to lunch and get to know him. You will probably become his "go to" guy at the shop which will go a long way generally in your favor. The phone call to corporate will do nothing. You will get a call from his BM and then he will get a call from his BM. This will probably just make things worst.

So what are your options? A. Make friends B. Stop buying from him. If he really is that bad, he won't last anyway.

I can assure you that corporate will be of no value on this issue.

The tool business is about relationships. Guy's who can build good relationships will go far. The guy's who don't either scrape along for several years leaving the company oweing lots of money or are short lived jobs rather than careers.

 

[Danglerb]

My Snapon guy has donuts.

 

[AL`]

Just curious, but does Snapon and other tooltruck companies offer any kind of training and support to help their franchise dealers be successful? I would imagine that they would have learned what best practices are from their most successful dealers by now, although I'm sure there might also be some regional and market differences from one dealer's route to the next. One would believe they do more than just sell them a franchise and dump them off with a sink or swim attitude.

 

[wafrederick]

Matco has a 10 day class before dealers go on their routes and this is a must with new dealers before they start on their new routes.On Matco's FB site there is one post the Snap On dealer walked out and left not coming back because the boss of the shop bought a new Matco tool box because a better deal.The Snap On dealer was not too happy about. http://www.facebook.com/#!/matcotools

3rd below from the top posting

 

[Brentocool]

This reminds me of a guy I had 20 years ago!!! Heres what I did. A freind of mine took me to a Indy race back in the day.. I mean VIP on the track!!! So we were walking around and Snap-On had a little building under the infield grand stands.we went in and a old man with jeans and Snap On suspenders walked up and Starting talking to us While we looked at the tools and boxes on display. after awhile he asked If we were techs . we said Yup we are. Then he asked about our Snap On guy... I let him have it!!! He was very reseptive and a really cool guy. Next thing I know our snap On guy had a Manager riding with him for months.. Turns out the Old man Was the CEO of Snap-On... He did say he was from Wisconsin!! Oop's

 

[redbeard]

I have dealt with other dealers from other brands and trucks. They have always been more than helpful with any question, assistance, deals and just general small talk. I talked to some of the guys in our shop who have been there a while and they said this dealer has as always been awful and just started coming back because no one was purchasing from him because of his service.

 

[Big Gus]

last time i moved shops, i met the snap on dealer when i dropped my box off (krl1023 with a side locker). before he even said hello or introduced himself, he asked me how much i owed on it and when i told him i bought it outright he demanded my previous snap on dealer's contact information so he could verify it. needless to say, he never got a dollar from me.

That f**ker would've never got a dollar from me either. None of his damn business.

Not to hijack the thread, but I have never understood why people finance toolboxes. I mean seriously, you don't NEED a high-dollar toolbox right off the bat. How hard is it really to save the money to buy the toolbox outright???

I have a KRL1001B I bought new in 2005 and also a KRL1022 with workstation riser I bought used last year. I saved the money and paid cash for both. It wasn't that hard to do.

 

[GeorgiaHybrid]

Just curious, but does Snapon and other tooltruck companies offer any kind of training and support to help their franchise dealers be successful? I would imagine that they would have learned what best practices are from their most successful dealers by now, although I'm sure there might also be some regional and market differences from one dealer's route to the next. One would believe they do more than just sell them a franchise and dump them off with a sink or swim attitude.

Snap-on has an extensive program to help dealers with training. They will also contact a dealer than has had someone complain about him. I know mine got a call from his district rep after one ****** complained about him. Mind you that was the ONLY complaint he has had in the 5 or 6 years on this route. After trying to deal with the idiot, even the rep decided to tell the guy to screw off.

 

[3 at 8]

last time i moved shops, i met the snap on dealer when i dropped my box off (krl1023 with a side locker). before he even said hello or introduced himself, he asked me how much i owed on it and when i told him i bought it outright he demanded my previous snap on dealer's contact information so he could verify it. needless to say, he never got a dollar from me.

Alright sir; right after we verify how my balls feel in your mouth. Greaseyjockey can buy all the boxes he wants and wheel em in and out of shops all day with no obligations to prove outright ownership to some smo just because he's in his teritory and dosent know him. Tell him to go pound salt buddy.

 

[muddyjoe15]

We had a MAC dealer that was like this. He would come in say hi to only the people tha bought from him(total of 2 maybe in a shop of 20) hand them a flyer and leave. This is one of the reasons i wont buy new MAC tools.

 

[jvitez]

This reminds me of a guy I had 20 years ago!!! Heres what I did. A freind of mine took me to a Indy race back in the day.. I mean VIP on the track!!! So we were walking around and Snap-On had a little building under the infield grand stands.we went in and a old man with jeans and Snap On suspenders walked up and Starting talking to us While we looked at the tools and boxes on display. after awhile he asked If we were techs . we said Yup we are. Then he asked about our Snap On guy... I let him have it!!! He was very reseptive and a really cool guy. Next thing I know our snap On guy had a Manager riding with him for months.. Turns out the Old man Was the CEO of Snap-On... He did say he was from Wisconsin!! Oop's

Fabulous story. Love it! What goes around comes around. Usually not quite fast enough for us (patience grasshopper....) but it does.

 

[Ritter4.0]

The Snap On dealer at the shop I work in (non-automotive) is pretty good. I have only bought a few things from him, but he's always been pretty friendly and hangs out at the shop for about a half hour or more each week. He hasn't tried to sell me anything, which is the way I prefer it. I buy what I want when I need it, cash in hand. He has warranted tools that I did not buy from him, no questions asked.

We have a Matco dealer too. I haven't bought anything from him, but he did warranty a cracked socket I had. No questions asked, just looked at his loose socket tray thing, didn't see the one I needed, then walked over and took one out of a full set to give me. He hangs out at the shop for a little bit too when he comes.

 

[econoaddict]

That is probably almost all of his business. (since you are in his region he has "dibs" on your debt)

General Motors was similar when they still owned GMAC. GM was essentially a very profitable financing company that happen to make money losing cars on the side!

So, to complete the analogy, your dealer is a loan agent who happens to sell tools on the side.

I had a box financed with snapon credit and the dealer went under, made my regular payments to snapon credit for about 6 months.
New dealer showed up and came straight to me trying to be all tough and let me know how it was going to be, wrong......
I called snapon credit and let them know I didn't want the dealer to have ANYTHING to do with my account.
It was not a problem, I made all the payments to snapon credit until I was paid off. NOT via the truck, mailed a check every month.
Never did buy anything from that dealer, he went out of business within a year or so, no one liked him.

 

[redwrench60]

I feel sorry for all you guys with crappy s/o dealers,mine rocks. I've delt with 4 different ones over the years,all rock.Professional,polite,extra mile types.Thats why they crush all in my area.