Immediately a nice lady answered . . .
Yup. That's Snap On's customer service. And whoever that nice lady is, she always has the answers.
Indeed, it is awesome in this day and age of "press 1 for English . . . all of our representatives are currently assisting other customers; your call is important to us; please stay on the line, click . . . " customer service lines.
My last call, I had a list of broken tools. She said I'd get an email with a pre-paid return label if they wanted anything back, otherwise I'd get the replacements in the mail, and once I got the replacements, I should destroy what I had. That kind of hurt to do.
She's also always been able to pull up some obscure old manual and email or fax it to me when I needed one.
Oh, about screwdriver shanks. They're usually happy to replace the whole screwdriver, BUT if you have a set, the new one won't match the old ones. That's when you would want to replace just the shank.
Other people may do it other ways, here's what I came up with. Drop a washer onto the shank, then clamp the shank in a bench vice (who cares if you're marking up the broken one). Then use a nail claw (hammer claw, or a crow bar maybe), to push on the washer, to get the handle to pop off (the washer prevents you from marking up the handle with the claw.
To put the new shank in, I put a rag around it, and grabbed it in a mill vice (smooth jaws, because a grooved jaw vice can leave marks even through a towel, but copper jaws would be ideal). Then I pushed the handle as far as I could, and finished it with a soft faced dead blow hammer. The newer shanks have a hex bolster that prevents over-insertion.
