Good Armstrong Warranty News
Knowing that Uncle Sam's is a surplus retailer and the kit I/we purchased is not a normal Armstrong kit, and Uncle Sam's is 'sold out'...I went straight to Apex/Armstrong for warranty service.
I called the customer service 800 number on Armstrong's site, and explained what I had purchased from where. The lady's initial instructions were to return the set to the retailer and have it replaced. I explained how that was not an option, the product was new, but was a special military set from a surplus seller… we went back-and-forth a few times, but the conversation was polite and professional.
She asked me for a part number on the kit, I gave her something off the Uncle Sam's invoice that didn't help, later gave her a different number on the box she said she could cross reference. However, during the conversation she asked for the part number off the 15mm wrench, which I gave her.
Of course she had that tool part number in her computer system and said she was going to ask her supervisor for permission to send out a new tool, she didn't think it would be a problem. I thanked her and restated that I didn't need a complete replacement kit, just the 15mm wrench is missing the ratcheting parts as if it was missed during quality control.
At the end of the conversation, I asked to speak to her supervisor, to complement her for the help and customer service, which I did.
I never said anything or make any requests about the other wrenches. I figure if they continue to be a problem I can seek warranty replacement from Armstrong or a local retailer like Fastenal. Getting the the 15mm with missing parts replaced was my biggest concern and it seems like it's happening.
Although I had to argue a little to get the rep. off her regular routine of 'return to the retailer' (which I can't), she was quite helpful and Armstrong is resolving my issue. I was very polite (yes ma'am) the whole time, but for Armstrong to send me a knew wrench without the old one first is huge!