Bought the cheaper Husky air compressor used it 5-6 times it broke! BUT I not only have the warranty but I bought the extended warranty. Called the # in the service manual to locate the nearest service shop but they wouldn't give me a location until I change the oil???? Told them it wouldn't hold more than 50lbs (blowing air out the top of the cylinder). So I did what they said, called back and they wanted to send me a new valve assembly to put on myself?? Told them that wasn't the problem and I paid for a warranty and I wanted it done right. Took it to the place they authorized for the warranty work. By the time I got home the shop called me and said that the warranty people were very rude and that they wouldn't honor the previous authorization!!! Shop folks asked why but the lady wouldn't answer and only gave a different location that I can take it too, 46 miles away!!!!!!!! I have repair shops all over the place within a few miles. I know you get what you pay for but a warranty is a warranty,, OK I'm done, climbing of the ledge now.
Damn Home Depot/Husky!!!!!
- Thread starter sarge97
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StevePgh
Well-known member
I'm assuming you bought a warranty offered by Home Depot. If so, and you are unsatisfied, I'd try calling 1-800-HOMEDEPOT and see if corporate can help you. Sounds like you played the game correctly thus far by following through with the warranty process. Husky effectively IS Home Depot, although they probably farm out the warranty work and call center to the OEM of the tool and that is who you have been dealing with. Ultimately, it is HD that is responsible for your satisfaction (or lack thereof).
I'd take the thing back to a HD store - have all your communication and dates/times/people documented from trying to deal with the warranty people. Go over what you have documented in order. Be polite. Tell them you have done everything reasonable for you to do. Ask them - word for word - "Given all of that, how can you make me a satisfied customer?" Managers have a lot of latitude. Approach them non-confrontationally and you will usually get what you desire. Don't tell them what you want - let them make an offer. Sometimes their offer is better than what you would ask them for. If what they offer is not good enough, tell them so and ask if they can do better. If they can't help you in the store haul the thing back home without making a scene.
If that does not get you a reasonable solution, post something SHORT and SIMPLE to the Home Depot Facebook wall and send a tweet to @HomeDepot - "@HomeDepot I am getting massive run-around on a Husky warranty repair and I even bought an extended warranty. HELP!" Companies now have dedicated teams of folks that mitigate bad press especially in social media. Most importantly, sales of extended warranties are huge profit makers and therefore they are VERY protective of bad PR surrounding them.
Good luck!
I'd take the thing back to a HD store - have all your communication and dates/times/people documented from trying to deal with the warranty people. Go over what you have documented in order. Be polite. Tell them you have done everything reasonable for you to do. Ask them - word for word - "Given all of that, how can you make me a satisfied customer?" Managers have a lot of latitude. Approach them non-confrontationally and you will usually get what you desire. Don't tell them what you want - let them make an offer. Sometimes their offer is better than what you would ask them for. If what they offer is not good enough, tell them so and ask if they can do better. If they can't help you in the store haul the thing back home without making a scene.
If that does not get you a reasonable solution, post something SHORT and SIMPLE to the Home Depot Facebook wall and send a tweet to @HomeDepot - "@HomeDepot I am getting massive run-around on a Husky warranty repair and I even bought an extended warranty. HELP!" Companies now have dedicated teams of folks that mitigate bad press especially in social media. Most importantly, sales of extended warranties are huge profit makers and therefore they are VERY protective of bad PR surrounding them.
Good luck!
Terra Nova
Well-known member
Had a similar situation with my Husky Air Compressor (2hp 30 gallon rebadged CH unit). Like a lot of online reviews mine developed rod knock about a year in. Took it to the nearest warranty place and they took care of fixing it. What irritated me was that Cambell Hausfeld would only warranty the pump itself, not the labor to install it, not the oil to fill it, not even the shipping on the pump! The shipping thing killed me, way to stand behind your product!
Walked out the door $70 poorer.
Sorry, can't help with your situation, but the above post sounds like the way to go.
Walked out the door $70 poorer.
Sorry, can't help with your situation, but the above post sounds like the way to go.
signcrafter
Well-known member
- Joined
- May 9, 2012
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It's amazing how they are willing to guess at the problem and just ship parts to you instead of just authorizing a place to fix it and be done. It might even be cheaper for them to just ship you a new pump and them pay to have you ship the old one back.
I would call homedepot and ask what is going on. Tell them that HD sold you the warranty and you would like them to stand behind the compressor and get it fixed. I know that HD probably isn't the one with the warranty, the warranty is probably a third party company but HD sold the warranty to you so if the warranty company is giving you the run around I would go to HD and tell them you are not happy with the warranty they sold you. Technically, you bought the warranty from HD, HD just sold the warranty to someone else.
I don't buy any extended warranties anymore. My luck is that everything will be fine until a few months after the warranty runs out! So the warranty is usually a waste of money for me. Best buy used to have a decent warranty for a decent price. If you bought the warranty and had to bring the item in 3 times they called it the "no lemon policy" and would give you store credit for that item. Not sure if they still have that or not. Circuit city also had a decent warranty where if the item broke they would give you store credit and prorate the price of the warranty also. So if you bought a two year warranty and the item broke in a year they would give you credit for the item and also half the cost of the warranty back.
I would call homedepot and ask what is going on. Tell them that HD sold you the warranty and you would like them to stand behind the compressor and get it fixed. I know that HD probably isn't the one with the warranty, the warranty is probably a third party company but HD sold the warranty to you so if the warranty company is giving you the run around I would go to HD and tell them you are not happy with the warranty they sold you. Technically, you bought the warranty from HD, HD just sold the warranty to someone else.
I don't buy any extended warranties anymore. My luck is that everything will be fine until a few months after the warranty runs out! So the warranty is usually a waste of money for me. Best buy used to have a decent warranty for a decent price. If you bought the warranty and had to bring the item in 3 times they called it the "no lemon policy" and would give you store credit for that item. Not sure if they still have that or not. Circuit city also had a decent warranty where if the item broke they would give you store credit and prorate the price of the warranty also. So if you bought a two year warranty and the item broke in a year they would give you credit for the item and also half the cost of the warranty back.
Good advice from all, I learned along time ago not to make the people/person you need something from MAD!!! I'll update this as I go thru the process. Called the # on the HD Husky page (says their in "Georgia, Unlike the original people I talked to from Mexico) and got the automated extension for service center locations, it's broken and hung up on me!! Called back and another option I was given was to go to CHPOWER.com for locations. Keyed it in and up pops Campbell Hausfeld???? Called back and asked if they repaired Husky. Said it depended on the model, guess what??? they don't repair my model. Nice lady but all she could do is give me the # to Zhejiang Hongyou Company that originally wouldn't honor the warranty because (as I found out later) I purchased an extended warranty!!!! I'm heading to HD later and I'm sure they will tell me to call whatever # is listed in the owners manual (which is the company above)..
bsaint
Well-known member
If your unit is similar to the 2 hp HF unit, I have a whole brand new pump and assembly you can have for 50 bucks plus shipping.
StevePgh
Well-known member
Any updates? Did HD make good on it?
BSaint, I may have to take you up on that, Yes I went to HD any got lucky, Lady behind customer service desk knew exactly what to do and the problems they've had in the past with warranties. I asked if the repair shop I was already working with could do the work since they were helpful, but they have their own fix-it shop under contract. HD was still not sure when I left if it was going to be covered under the original manufactures warranty which means it goes to one shop or if covered under the extended warranty. Then it goes to a different shop. I'll find out in about 2 weeks.
return it. Homedepot will take anything back... I used to work there, and we had a guy that put ice melt in his water softner, and brought all the ice melt back in garbage bags and they returned it! All I would do is bring your recipt or credit card you used to purchase it and tell them your not satisfied with the product. Then you can fill out the survey online (website can be found on the bottom of your recipt)!
just my 2 cents.
just my 2 cents.
I haven't forgotten about this post, here's an update. Dropped it off on 19 June (date of last post). It was suppose to take about 2 weeks. I stop by HD every week to check the progress and all they can tell me is it's still under diagnosis. It was a simple fix or replace. I'm going to give it a couple more weeks to see if anybody takes the initiative and calls the repair shop to see what's up. The response I'm expecting is "were not authorized to do that, we just have to wait", I'll keep ya posted.
signcrafter
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I think at this time I would go into HD and tell them you just want to return it. You bought this thing almost 2 months ago and have been getting the run around ever since. They told you two weeks, you gave them two weeks and they still can't even tell you anything. You didn't buy a compressor to sit in the shop for two months. You bought a compressor to use at home. Doesn't HD have a 90 day return policy? If so I would go in and ask one more time when the compressor will be fixed. If they can't give you more information I would give them the receipt and tell them you want a refund or a new compressor today.
Man that sounds like a lot of red tape. An orange store with lots of red tape. Thanks for posting this thread. I won't be buying no Home Depot/Husky compressor after reading this.
DFW-LSX
Well-known member
I did this with a Wii, used it twice and the third time I went to use it it wouldnt even turn on. That was like 3 days after the "one year limited warranty" expired and they were complete asses about it. I didnt feel like I did the right thing in the end but its been 2 years and the Wii we have now works fine.
7th Kahuna
Well-known member
I hate to say it, but I have contemplated this approach several times. Home Depot is a lot better about taking things back than they are about dealing fairly with warranties. My guess is that if they take it back it gets returned to the vendor at little cost to Home Depot where as under warranty there is some shared cost. I don't know know, and it's not my problem, I just know that I do not trust their warranties and simply return whenever I can. I went the rounds on a 'Home Depot' kitchen faucet a number of years ago, followed the rules to a tee and finally received a letter kindly telling me where I could stick it. I now largely stay away from the Home Depot brands.
turbowoodworker
Well-known member
So is there a secondary lesson here that additional warranty purchases are not worth the money? Especially when a liberal return policy makes returning simpler than fighting with HD and the warranty people.
I often consider the extra warranty then reconsider and don't buy it. Then I worry and hope it doesn't break. Your thoughts?
I often consider the extra warranty then reconsider and don't buy it. Then I worry and hope it doesn't break. Your thoughts?
Just pay with an Am Ex card, free extended warranty and no hassle returns if it does break during that period.
7th Kahuna
Well-known member
I very rarely buy the extended warranty. Simple math. Think about all the items you could buy extended warranties for and the cost of those warranties and compare that to the cost of items you have actually needed to replace, excluding the value you got out of those items prior to replacing them.
For me, it's less expensive to just buy the item again. Except for cell phones
, most warranties exclude abuse. Thinking back I can only really remember two items where an extended warranty would have benefited me. I had a car radiator go out the week after the base warranty expired and a TV fuse that went about six months after the warranty expired. I replaced the radiator and fuse myself but even if I had paid someone else to do those things, I have to believe that my total cost, as compared to the total cost of all the extended warranties, would have been less.Remember, it's not just the cost of that single extended warranty but rather the cost of all the extended warranties, because you will use very few of them.
Then again, as they say on TV, 'individual results may vary'.
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Maybe too late, but an experience at HD.
Bought a "stainless steel" grill. Almost 1 yr, maybe 6 - 9 months, the bottom is rusting and scaling. One Sat. morning that was very nice weather wise and I knew a big crowd would be shopping HD, I put it in the back of the truck, uncovered, and drove up to the front of HD and parked. Right in front of the doors. Went in and to the return desk with receipts. Said I wanted to return a grill with a problem. She looked at my receipt and told me it was over 90 days and there was no return. I told her I was returning it as it had failed too quickly. Manager is brough over. We discuss and he wants to see the grill. We go out and he's shocked it's parked at the door, in plain sight. We get up into the bed of the truck and he agrees that should no happen. Takes pictures and says he'll get back to me in a few weeks. I said, well, where do you want me to put your grill. He says, take it home and I'll call you. I said, no. It's not going home with me, so where do you want to store it till you hear something. Now he's looking all around as the crowd keeps noticing as lots of people are entering the store. He finally calls a couple of HD employees over and tells them to get it out of the truck and move it to the back. We go in and he gives me store credit, right then and there. Good day, well spent. You might consider this.
As it is, you're loosing your warranty waiting. I'd get one off the floor to use while they make up their mind at least.
Bought a "stainless steel" grill. Almost 1 yr, maybe 6 - 9 months, the bottom is rusting and scaling. One Sat. morning that was very nice weather wise and I knew a big crowd would be shopping HD, I put it in the back of the truck, uncovered, and drove up to the front of HD and parked. Right in front of the doors. Went in and to the return desk with receipts. Said I wanted to return a grill with a problem. She looked at my receipt and told me it was over 90 days and there was no return. I told her I was returning it as it had failed too quickly. Manager is brough over. We discuss and he wants to see the grill. We go out and he's shocked it's parked at the door, in plain sight. We get up into the bed of the truck and he agrees that should no happen. Takes pictures and says he'll get back to me in a few weeks. I said, well, where do you want me to put your grill. He says, take it home and I'll call you. I said, no. It's not going home with me, so where do you want to store it till you hear something. Now he's looking all around as the crowd keeps noticing as lots of people are entering the store. He finally calls a couple of HD employees over and tells them to get it out of the truck and move it to the back. We go in and he gives me store credit, right then and there. Good day, well spent. You might consider this.
As it is, you're loosing your warranty waiting. I'd get one off the floor to use while they make up their mind at least.
When I buy stuff at Lowe's, HD, etc I pay with either Amex or Mastercard.
If I don't get immediate satisfaction on a refund issue, I call Amex and put the amount in dispute. This does a few things:
1. It puts Amex in the middle of it.
2. Sometimes HD is "debited" the amount and your account is credited;
3. Sometimes it gets HD's attention.
If I don't get immediate satisfaction on a refund issue, I call Amex and put the amount in dispute. This does a few things:
1. It puts Amex in the middle of it.
2. Sometimes HD is "debited" the amount and your account is credited;
3. Sometimes it gets HD's attention.
Thats what I would do.. if they dont take it back buy a new one and then return the old..I dont buy warranties for this exact reason..they are usually useless.
Major Ramifications
Well-known member
I work at a Campbell Hausfeld/Husky service center. I don't understand why some of you have had any issues with your CH products, as CH stands behind their stuff.
If you had brought it to us, we would have repaired it quickly and there would be no charge to you.
What model is it?
If you had brought it to us, we would have repaired it quickly and there would be no charge to you.
What model is it?
7th Kahuna
Well-known member
I do like to think the issue is with Home Depot not with their vendors.
Same at our store. We have been a Campbell Hausfeld warranty service center for a very long time and the warranties are all handled and completed quickly. You would not wait 3 or 4 weeks at our store.
Wilbur
Well-known member
I would not hesitate to return it. I ALWAYS return things to the store. but do it in a way that puts you in the drivers seat...... like pop pop below....
I like this....any time I have to return something I do it when there is liklihood of more customers being there. Got in a argument with a Borders manager over the terms of their gift cards one time Christmas shopping. It's amazing what 25 people in line watching a manager "not honor their gift cards" did to change his mind.
I like this....any time I have to return something I do it when there is liklihood of more customers being there. Got in a argument with a Borders manager over the terms of their gift cards one time Christmas shopping. It's amazing what 25 people in line watching a manager "not honor their gift cards" did to change his mind.