Snap on now requires receipts to get warranty replacement

[potomac]

My broken tools were sent back, and enclosed with a letter saying:
"Any warranty claim that does not include a proof of purchase may be denied and the tools will be returned to you.

Damn, I have been collecting tools for over 20 years. You want me to show you my receipts two decades ago?

The local Snap on representative is never helpful. I do not like his attitude and do not want to bribe him just to get my tools warrantied.

If Snap on is truly changing their warranty policy, no one would want to buy a used Snap on tool any more (because there will be no warranty for used tools). The resale value of Snap on tools will drop significantly.

 

[waterboy12]

There's been fou toes threads on this same topic. I feel bad for you. I do not feel bad for the people that buy a $10 pile of rust and try to get it warrantied for a brand new $100+ tool. Part of me doesn't agree with the policy for reasons you've stated but then again I don't agree with the people that warranty out tools they bought on eBay constantly

 

[potomac]

I think I am done with Snap on.

I broke three snap on Mini screwdrivers just to open a Snap on ratchet. I do not see the quality and now I do not see the warranty.

Just feel being cheated. It's a shame!

 

[d_rock]

yup. Same happened to me. I buy off the matco truck now. They lost a customer here.

 

[potomac]

I will just threw away my Snap on mini screw driver set (made in France). They break like potato chips.

Rule of thumb: sell your Snap on tools quick, before they are worthless.

Snap on just do not get it that what I purchased from them is their warranty and peace of mind. Now they refuse to offer them?

 

[Hiball]

Just to clarify...

It's always been snap on's policy that "Proof of Purchase" is required, I think the "New" enforcement of this old policy is only to deter "Mail in Claims". Although I don't spend a ton of money with my local dealer he has never asked me for any kind of receipt, I warranted a Impact bit with him last week and honestly I bought my hand impact set off eBay.

 

[ijason]

they say proof of purchase cant you just give them a ebay receipt saying bought the tool used or received it as a gift call snap on and see what they say. Good luck there are state laws check with your state

 

[premierplayer]

I've had the feeling Craftsman is going that direction also.

 

[Hiball]

they say proof of purchase cant you just give them a ebay receipt saying bought the tool used or received it as a gift call snap on and see what they say. Good luck there are state laws check with your state

I don't have the warranty statement in front of me, but I believe it's only when purchased from "authorized" distributors, franchises etc.. Also the warranty is only for the original purchaser. You can find this type of warranty language in any of the truck brands and the majority of tool manufacturers in general.

 

[bsaint]

I am surprised that a receipt isn't required everywhere. Either way, I have a receipt someway with snap on and that's also why I buy online instead of a truck. My account goes with me everywhere I go.

 

[osborn.ozzy]

inb4 5 page thread

 

[ijason]

Here it is direct from snapon http://www1.snapon.com/display/termsofsale.nws
Theres two kinds of warranty personal and pro but both process the claims in the same way*@#$
But they dont say that you had to buy it from snapon it just says proof that you bought it.

 

[potomac]

I bought the tools that are broken brand new. Strange enough, I was not able to find the purchase record by browsing through my Snapon.com account.

 

[Hiball]

I bought the tools that are broken brand new. Strange enough, I was not able to find the purchase record by browsing through my Snapon.com account.

Did to try and contact a local franchise? Pics of what you sent in?

 

[ijason]

I bought my first snap on tools last week and ill scan the recepit and keep it in my back up drive incase i ever need to print it.

 

[Hiball]

Here it is direct from snapon http://www1.snapon.com/display/termsofsale.nws
Theres two kinds of warranty personal and pro but both process the claims in the same way*@#$
But they dont say that you had to buy it from snapon it just says proof that you bought it.

3. Warranty – Professional Use for Products. Snap-on warrants to Customers who purchase Product from authorized Snap-on distribution channels

For some reason it doesn't say that under the personal use section but I suspect it's the same.

I bought my first snap on tools last week and ill scan the recepit and keep it in my back up drive incase i ever need to print it.

Good idea..

 

[franzdom]

I bought the tools that are broken brand new. Strange enough, I was not able to find the purchase record by browsing through my Snapon.com account.

That is strange because they have a record of all of the things I have bought since 2001 when I started buying direct from them.

 

[Carbonblk46]

Damn there goes my warranty then! I purchased my tools like 70 miles away when i ran into a Truck that was at Discount Tire. Hope my local Snappy guy is easy going i would never try to warranty crusty old tools though if they look close to new i would think they would warranty them?

 

[86k10]

That's a damn shame.

 

[AZ_Catskinner]

Back in the day the Snapon and Mac dealers used to give out little plastic folders for the purpose of keeping receipts. I've still got a Snapon one in my home box full of receipts going back to the early 90's.

 

[canuckian]

Back in the day the Snapon and Mac dealers used to give out little plastic folders for the purpose of keeping receipts. I've still got a Snapon one in my home box full of receipts going back to the early 90's.

I don't have the "back in the day" version but I use the folder/binder that came with my toolbox for paper receipts from the truck. I also have a digital receipt of all the things I've bought online from snap on. As for stuff I've bought from non-authorized channels, If my truck guy won't warranty it (he would), I'd have no recourse and I know it. that's the risk I take to save a few $$ buying used or from someone other than Snap On. I don't expect a company to survive if all they do is warranty out 60+ year old tools.

 

[Techniker]

I've had the feeling Craftsman is going that direction also.

Had the feeling? You don't have it anymore?

Can no thread on this forum ever go without trying to drag Craftsman into it and bring it down in some way?

I have NEVER had a problem with Craftsman refusing to warranty anything, requiring any proof of purchase, nor have I heard of anyone having this problem with them, so lets stop trying to change the subject and badmouth another company.

 

[Creditor]

My broken tools were sent back, and enclosed with a letter saying:
"Any warranty claim that does not include a proof of purchase may be denied and the tools will be returned to you.

Damn, I have been collecting tools for over 20 years. You want me to show you my receipts two decades ago?

The local Snap on representative is never helpful. I do not like his attitude and do not want to bribe him just to get my tools warrantied.

If Snap on is truly changing their warranty policy, no one would want to buy a used Snap on tool any more (because there will be no warranty for used tools). The resale value of Snap on tools will drop significantly.

You posted a copy of the letter. Post a pic of what you sent in.

 

[Buckgnarly]

You posted a copy of the letter. Post a pic of what you sent in.

x2........

 

[signcrafter]

Did you just send them in to the old address or did you email/call them first and get a return started? You can't just send tools in any more. But you can call and start the return process and they will email you a UPS label to send in your old tools.

Your letter states "MAY" require. It does not say that you have to have proof. Snap on's policy has always been original owner only, how they are going to enforce that I'm not sure since I'm sure guys don't keep receipts from 30 years ago.

 

[86k10]

I don't have the "back in the day" version but I use the folder/binder that came with my toolbox for paper receipts from the truck. I also have a digital receipt of all the things I've bought online from snap on. As for stuff I've bought from non-authorized channels, If my truck guy won't warranty it (he would), I'd have no recourse and I know it. that's the risk I take to save a few $$ buying used or from someone other than Snap On. I don't expect a company to survive if all they do is warranty out 60+ year old tools.

I do understand your point about 60 y.o. tools but 10-20 y.o. shouldn't be an issue regardless whether you bought it new or used unless it looks like you found it with a metal detector. I can understand the mis-use factor also.

 

[OEXL16B]

My broken tools were sent back

How many tools are you sending in at a time?

 

[sickboy motors inc.]

Why dont you ask one of the dealers here on the site to swap em if you pay the postage. Its an idea.

 

[Skin]

no point in beating around the bush and making dumb excuses. So far as i can tell

resale-in the toilet (or will be when people catch on).
owners-now need to keep a hard copy on receipts. I personally think this is retarded but some people feel its normal to keep a stack of paper for a decade or two apparently.

I know i wont be buying any more snap-on on ebay, havent since they started enforcing this. Why pay 60% of new for tools with no support.

 

[canuckian]

I do understand your point about 60 y.o. tools but 10-20 y.o. shouldn't be an issue regardless whether you bought it new or used unless it looks like you found it with a metal detector. I can understand the mis-use factor also.

their warranty states to the original purchaser so that's what I go by. I have no right to expect more out of them as I knew the terms when I bought the tools. More often than not though, they will deliver mroe than their warranty states. the key is to have a good driver. They're a company that has a business model that caters to pro mechanics on a regular truck route, it's been that way for 90+ years. Hell they wouldn't even give me credit for a toolbox because I wasn't employed by a shop. I only wanted the credit for the rebate but it was their policy so I had no choice but to live with it or take my business elsewhere. I have a great dealer that more than made up for the rebate I would have gotten so it worked out for me.
The warranty return program where you either call or mail in your tools worked great for a while until every self entitled Joe Schmoe was going out and buying bucketloads of rusty tools from yard sales for a penny on the dollar and sending them into Snap On and in a week or 2 to receive thousands of dollars worth of essentially free brand new tools to sell on Ebay and make a pile of money. They had to cut down on it somehow and this is one of the ways they have to do it. They're a business designed to make money and they can't make money, develop new tools and produce current stock and still pay their employees if they don't sell new tools.
I mean, sure, they're not unlike any other money hungry corporation and they sometimes do things that lose customers but if it makes them more money in the long run, they're going to do these things. unfortunate? yes. Bad enough for me to sell all my tools and buy HF or Princess Auto tools? not anytime soon.

 

[Bart Simpson]

Just to clarify...

It's always been snap on's policy that "Proof of Purchase" is required, I think the "New" enforcement of this old policy is only to deter "Mail in Claims". Although I don't spend a ton of money with my local dealer he has never asked me for any kind of receipt, I warranted a Impact bit with him last week and honestly I bought my hand impact set off eBay.

No it has not allways been their policy that a proof of purchase was required.

I keep seeing this nonsense repeated over and over again in all these threads about warranty but nobody seems to realize that the policy has changed and it was not like that before.

There are a lot of restrictions now that were not in the warranty before.

Look at the written warranty in the catalogs and you will see it has been changed over the years.

 

[Hiball]

No it has not allways been their policy that a proof of purchase was required.

I keep seeing this nonsense repeated over and over again in all these threads about warranty but nobody seems to realize that the policy has changed and it was not like that before.

There are a lot of restrictions now that were not in the warranty before.

Look at the written warranty in the catalogs and you will see it has been changed over the years.

I've got a slug of old catalogs, I'm not immune from being wrong but i will surely Check it out when I get home. It's possible that I got original purchaser and proof of purchase mixed up... I don't intend on putting out bad information.

 

[OEXL16B]

I know i wont be buying any more snap-on on ebay, havent since they started enforcing this. Why pay 60% of new for tools with no support.

You see, it's working already; that's exactly what they want you to think.

 

[Skin]

You see, it's working already; that's exactly what they want you to think.

Yep, worked so well i just buy other brands.

 

[OEXL16B]

Yep, worked so well i just buy other brands.

I bought a beautiful brand new Snap-on extra long 13mm combination wrench off eBay awhile back. Upon some very close examination, I noticed the box end was broached off center ever so slightly. I couldn't live with the defect, so I took it to my local Snap-on dealer. I offered the guy $10 to swap in out. He exchanged the wrench and told me to keep the $10.

 

[Bart Simpson]

I've got a slug of old catalogs, I'm not immune from being wrong but i will surely Check it out when I get home. It's possible that I got original purchaser and proof of purchase mixed up... I don't intend on putting out bad information.

That wasn't in there either.

All these restrictions were added.

Proof of purchase
Original purchaser
Purchased from authorized dealer etc. etc.

People go on the website and look up the current warranty language and think that is how it has allways been when the exact opposite is true.

 

[d.mcfarland]

Resale value of Snap-On is going to bring prices down to an interesting level to say the least.

 

[NC-Fordguy]

I've got a slug of old catalogs, I'm not immune from being wrong but i will surely Check it out when I get home. It's possible that I got original purchaser and proof of purchase mixed up... I don't intend on putting out bad information.

I'll agree to that.

 

[mrshaun]

i will tell you guys what has caused this. One guy in the dallas area has about 100 ratchets and hundreds of repair kits for free. He kept calling in and complaining and snap on kept sending out new stuff to him.
This has been stopped but those that abuse the **** out of something have ruined it for the rest of you that are true and legit. So you can think the greedy bastards for messing stuff up for you. So next time before you say something bad about a company maybe you should ask why did this happen? also the guys that show up on the trucks with buckets of broken tools are generally the flea market and pawn shop kings. once again abuse of warranty. Those of you who do not have a good dealer, I am sorry and if i could take care of all of you I would without question.

 

[pacsguy]

Yeesh, I wonder what the long term impact will be over this....