where to warranty knipex?

[JonBoy81]

Lowes manager told me that beyond 30 days, item will need to be sent to knipex. Most receipts I have are now bleached white. Anyone had any luck?

 

[bart1]

That's a pain. Sears has some stuff. Talk to ash at germanhandtools.

 

[Mickey O]

Toss 'em and buy yourself some Channellock brand, they don't break.

 

[JonBoy81]

The Lowes customer service rep on the phone tried to tell me that with them being a year old or so, that that makes the item used/normal wear. I guess we are getting to the point in this country where people selling Chinese junk tools tend to forget that there is anything more in this world than pot metal junk tools that fall apart when you look at them and rust when you breathe on them. Alas, I did not unload on him.

 

[theamcaddict]

Toss 'em and buy yourself some Channellock brand, they don't break.

Agreed.

 

[theamcaddict]

The Lowes customer service rep on the phone tried to tell me that with them being a year old or so, that that makes the item used/normal wear. I guess we are getting to the point in this country where people selling Chinese junk tools tend to forget that there is anything more in this world than pot metal junk tools that fall apart when you look at them and rust when you breathe on them. Alas, I did not unload on him.

Sorry to hear that lowes handled your situation like that.

 

[kiatech]

some tool trucks carry them and so does sears.

 

[JKady]

Cornwell and Mac both sell Knipex stuff, might find a dealer in your area and see if there's anything they can do for you. I would skip the suggestion to buy another brand, Knipex is top of the heap IMO when it comes to pliers, and that's coming from someone who has a LOT of Channelock in my toolbox.

 

[SantaAna12]

Knipex is top of the heap IMO when it comes to pliers, and that's coming from someone who has a LOT of Channelock in my toolbox.[/QUOTE]

^^^ +1

 

[tkonetzke]

I vote warranty on a snapon truck. I know matco sells knipex, but the laser etch matco branding onto them. Snap on sells plain ole knipex.

 

[decaf]

just a curious question, what is wrong with it?

 

[Toolhorder]

I warrantied knipex twice at lowes I just grab the new one and take the old one right to the customer service counter and if they question me I point out the lifetime warranty right on the package. No reciept no hassle. I never had a problem.

 

[archirelic]

Lowes manager told me that beyond 30 days, item will need to be sent to knipex. Most receipts I have are now bleached white. Anyone had any luck?

so what exactly happened to your knipex?

 

[Monte]

KNIPEX TOOLS LP
2035 South Arlington Heights Road
Suite 110
Arlington Heights, IL 60005

Phone: + 1 847 - 398 - 8520
Fax: + 1 847 - 398 - 8526
E-Mail: [email protected]
Web: www.knipex-tools.com

Your contact: Alan W. Sipe

 

[wafrederick]

Any Matco tool dealer,even the non Matco rebranded Knipex pliers.Channellock's diagnal cutters,I won't buy never again.I never had a pair that never lasted called dull up quickly.I have a pair of Knipex diagnal pliers now,has not went dull on me yet.

 

[Bolster]

I had a wild ride with Knipex a couple years ago, with a broken pliers, which I returned to the distributor. I mentioned it here on GJ and a Knipex representative (apparently the guy who actually inspects the returned tools) lit into me--here, on this forum--gave me guff, sarcasm, implied I was making it all up, etc. He went by the name of tulbox. Soon other people calling for him to apologize, it was a real drama show! Anyway I sent the pliers in (likely to the address mentioned above), the representative who'd been hectoring me apparently received them himself and said, "Yep they're broken," and I got a return pair in the mail. It was the oddest warranty I've ever experienced, what with all the drama, and then after that, a simple replacement. See the link.

 

[Monte]

if you would have sent the pliers directly to them there would be no drama at all....

 

[Bolster]

if you would have sent the pliers directly to them there would be no drama at all....

Talking to me? I did send direct, and there was loads of drama.

Or are you saying "don't discuss on GJ?" Why not? Gag rule? Hell, it was in the middle of a discussion of Knipex warranty. All due respect, Monte, but you don't need to circle the wagons for your brand. This is long time past.

I've just never encountered a company that will attack you publicly for a return, and then send you a replacement sweet as pie. Very passive-aggressive.

 

[Mickey O]

Lowes manager told me that beyond 30 days, item will need to be sent to knipex. Most receipts I have are now bleached white. Anyone had any luck?

I warrantied knipex twice at lowes I just grab the new one and take the old one right to the customer service counter and if they question me I point out the lifetime warranty right on the package. No reciept no hassle. I never had a problem.

I had a wild ride with Knipex a couple years ago, with a broken pliers, which I returned to the distributor. I mentioned it here on GJ and a Knipex representative (apparently the guy who actually inspects the returned tools) lit into me--here, on this forum--gave me guff, sarcasm, implied I was making it all up, etc. He went by the name of tulbox. Soon other people calling for him to apologize, it was a real drama show! Anyway I sent the pliers in (likely to the address mentioned above), the representative who'd been hectoring me apparently received them himself and said, "Yep they're broken," and I got a return pair in the mail. It was the oddest warranty I've ever experienced, what with all the drama, and then after that, a simple replacement. See the link.

Knipex is top of the heap IMO when it comes to pliers, and that's coming from someone who has a LOT of Channelock in my toolbox.

They seem to break a lot, not a problem with Channellocks.

 

[pilotman81]

Toss 'em and buy yourself some Channellock brand, they don't break.

Only if you do not use them.

 

[Murphy4570]

I haven't had any breakage problems with my Knipex pliers, dykes, etc. Very quality stuff.

 

[shoturtle]

They seem to break a lot, not a problem with Channellocks.

Channellock break as well. Especially on worksites. We just warranty them. There is no magic break proof adjustable.

 

[shoturtle]

KNIPEX TOOLS LP
2035 South Arlington Heights Road
Suite 110
Arlington Heights, IL 60005

Phone: + 1 847 - 398 - 8520
Fax: + 1 847 - 398 - 8526
E-Mail: [email protected]
Web: www.knipex-tools.com

Your contact: Alan W. Sipe

I think they are the major importer for the US, not knipex themselves. That might be part of the problem sometimes, you are not dealing directly with the company.

 

[bcradio]

If Lowes is giving you grief then give them grief right back. Just buy a new one and return the old one.