What is a "cold water sandwich" I have a Rinnai and has performed flawlessly
Cold water sandwich is the cold water flow through the unit on start up. Let's say you were running a hot water faucet. You then turn the faucet off. As soon as you restart the water flow the water heater must recognize the flow, pre-purge the combustion chamber, spark, fire (that takes about 2 seconds on a Rinnai) and then heat that water up to desired temp. It can take several seconds.
I've done this at home where the wife got out of the shower. I got right in, ( we don't shower together much any more

) as she had turned off the water I had to start the water flow again. I had hot water immediately, but as the water ran through the pipes there was that slug of cooler water coming my way. When it arrived I stepped aside and waited about 5 seconds and I had hot water again for as long as I needed it.
This is why, when you make a move to a tankless water heater you look at your floor plan and figure the best location to, number one, minimize the delay in hot water delivery and optimize system efficiency. The mechanical room may not be the correct location for your water heater. The farther away you put the water heater the more pissed off you will be at it. You then have to begin "working around" the problem you just created. So, you go with a recirc system, the best of which is the Metlund Design system.
Many will simply install a pump on the unit. The Navien has a pump built in. Just be aware that when you install a recirc system you may very well find, and likely will find, that you will spend more to fund the heat loss of the recirc system than you actually pay for your delivered hot water.
I was the Rinnai rep in the New England territory for 22 years and now consult for them. I like to include that disclaimer fyi
