Well, sounds like their warranty would cover it; can't hurt to try, you may get a free kit or a whole new ratchet out of the deal... worth a shot!
Armstrong Warranty Statement:
https://www.armstrongtools.com/about/warranty.jsp
Contact info:
For immediate assistance, please call Customer Service at 1-800-688-8949 Monday-Friday between 8:00 AM and 4:30 PM EST.
https://www.armstrongtools.com/contact/index.jsp
well, I got the kit from Ebay; and it did have both springs in it (they were just coiled together) it looks 'all there" I have just "put it all aside" for the time being; but now that I have my kit, I am gonna put this unit back together; I think I see how it all goes, I'm gonna take the cover plate off my other one (I have 2 of these ratchets here) I just hope the springs don't fly.
I just got off the phone with Armstrong and asked to see if they could send me a pic so I dont have to take my other one apart..
the guy at Armstrong said "they don't make kits no more, just return it for a new ratchet" and I guess I would be gettin a diferent unit.. I guess mine supersedes to a 13-972.
he asked me where I got the kit and I told him "Ebay".
I then told the rep that I have a fastenal 5 miles from me and I did go there 1st; and that the 3 idiots there told me "we are getting away from Armstrong since they were bought out and if I have a reciept they may be able to exchange it for a different brand" and the rep on the phone said "well there's a training issue on Fastanal's part it seems" so he told me to go back and tell them to give me a 13-972 in place of my 13-906 and call them if any issues.
Since I spent the $20 (which was cheap, as these kits go) I'll just rebuild this one this time, and remember that for next time
MAC needs to take a lesson from this as well; I have a 1/2" one of theirs that has been rebuilt multiple times now, by 3 different MAC reps and they refuse to replace it for me.... I get anywhere between 4 and 6 uses out of that MAC before I get smashed knuckles from it... but they will not give me a new one.