No warranty on SO screwdriver handles?

[Farmall450]

I thought these too would be warrantied if the need arose...?

I called in and the very nice gentleman could not find a warranty # for the handle, even though he was planing on sending me the handle AND the shank, now I'm just getting a shank...

It's a newer green instinct, which someone sadly gouged somewhat, which pisses me off as it's my most used (#2 phillips) from the set of my best screwdrivers!

 

[bobcatdan]

Shouldn't be a problem as long as you didn't beat the living **** out. But I shouldn't talk, I never broke one. What style handle. I got a ratchet hard handle replaced no problem.

 

[EOC_Jason]

My father partially melted a Craftsman screwdriver when he was working in an electrical box... Took it to the store and they exchanged it no questions asked... lol.

 

[shockwave]

I have never had an issue with warrantee of the handles before just give it to my snap on dealer but usually they just give me a whole new screwdriver unless u are talking about ratchet handles

 

[Buckgnarly]

Mine was using the 1800 number.

OP, how about some details to go with this accusation?

 

[CWP1616L]

It's been my experience that the handles are not covered under warranty; only the shanks are covered.

 

[98sierra]

My SO man told me he COULD warranty my instinct handles if he wanted too lol. Said SO said he could choose wether he would warranty then or not.

 

[redwrench60]

Snap on gives dealers some wiggle room here so handles that have a real problem like splitting down the side and letting the bit spin in the handle or the handle rubber coming apart can be replaced under warranty. But not every time some nit picky tech puts a smudge on one.

I've never had a problem getting one made up.

 

[SCscoutguy]

I had a old hard handle just turn white and fall to pieces in my drawer not to long ago. It was really weird as it was sitting right next others just like it and they are fine. I emailed a picture of it to snap on and they just sent me a brand new screw driver and told me to throw the old one away.

 

[Trash Mech]

I've had old hard handles that split and they just gave me a new screw driver. I'm not picky so I always take what he has available as far as handle color or style. I think they are less likely to break balls if they don't special order it.

 

[bry@n]

I've had old hard handles that split and they just gave me a new screw driver. I'm not picky so I always take what he has available as far as handle color or style. I think they are less likely to break balls if they don't special order it.

This. My dealer is usually pretty cool about these kinda things.

 

[CWP1616L]

At least they're available. It used to be they weren't available for replacement.

 

[rlitman]

It's been my experience that the handles are not covered under warranty; only the shanks are covered.

This is incorrect.

Shanks are what is replaced for most warranty claims though, but not because the handle isn't covered. Think about this. They keep changing screwdriver handles all the time. Any replacement will come with the latest style handle. Would you want a new handle in the middle of your completely matched set? Sears doesn't bother with this, but Snap On knows their customer better than that.

I for one would choose the shank only. But I have broken a few handles (abuse for sure . . . ) and had no issue getting them replaced as complete screwdrivers, although they no longer match their siblings.

 

[devoncoolman]

I have never had any kind of issue with handle warrentys with snapon weather is a screwdriver or a ratchet.

 

[CWP1616L]

This is incorrect.

Shanks are what is replaced for most warranty claims though, but not because the handle isn't covered. Think about this. They keep changing screwdriver handles all the time. Any replacement will come with the latest style handle. Would you want a new handle in the middle of your completely matched set? Sears doesn't bother with this, but Snap On knows their customer better than that.

I for one would choose the shank only. But I have broken a few handles (abuse for sure . . . ) and had no issue getting them replaced as complete screwdrivers, although they no longer match their siblings.

I'm just saying it was my experience with two Snap-on dealers. If your dealer replaces the handles, good for you...

 

[NY_treeguy]

I had 2 hard handles that disintegrated. Called SO and they warrantied them out, but sent me newer complete instinct. I was told that if I wanted a hard handle, I would need to purchase one. I don't get hung up on set matching, so I took the instinct.

 

[t4runner]

I just warrantied 6 of the old black handled one with no problem they were sweating that oil with the god awful smell. What ever that stuff is it took the paint off my screw driver rack.

 

[trout]

I've had snap on warranty a SDDD101 that the handle spun on. Told me to keep the extra one and now I have extra bits. Might use the spun handle to put on something else but not sure what yet so it's still hanging around.

 

[NC-Fordguy]

While I haven't personally warrantied a snappy screwdriver I've seen the local snappy guy exchange them for folks...handles do break sometimes

 

[signcrafter]

I thought these too would be warrantied if the need arose...?

Who told you no warranty? If it is a defect or breaks under normal conditions I'm sure they will warranty them. If you break it pounding in the handle with a 3lb mini sledge then I would say no warranty.

 

[John316]

When it comes to SO screwdriver warranty, you just get the shaft. If they had to warranty the whole screwdriver, they would have to make the screwdrivers expensive to cover the additional cost.

 

[bob from indiana]

One of my early 80s hard handle SnapOn drivers had the handle "melt down"
The other drivers in the same drawer are ok. a friend who works in a local shop got it replaced for me. No questions asked. I have an awl starting to have a handle "melt down". I guess this is more common than I thought.

 

[warmpancakes]

drivers can warranty them same with the handles on the ratchet, snap on just sent out a flyer giving the part numbers to the dealers

 

[SCscoutguy]

I don't know what it is but I have had this happen with two hard handles now. They were both in a drawer with other identical hard handles that were perfectly fine. They just sort of turn white and start to fall apart? Snap On did replace them with the new instinct handle versions though.

 

[jeffws]

I don't know what it is but I have had this happen with two hard handles now. They were both in a drawer with other identical hard handles that were perfectly fine. They just sort of turn white and start to fall apart? Snap On did replace them with the new instinct handle versions though.

brake clean????

 

[CWP1616L]

I don't know what it is but I have had this happen with two hard handles now. They were both in a drawer with other identical hard handles that were perfectly fine. They just sort of turn white and start to fall apart? Snap On did replace them with the new instinct handle versions though.

You're skipping the generation between the one you have pictured and the latest Instinct handle. All through the 1990s there was the ergonomic hard handle made out of high density polyethylene. The one you have pictured was the old bakelite junk.

 

[DMAR]

I don't know what it is but I have had this happen with two hard handles now. They were both in a drawer with other identical hard handles that were perfectly fine. They just sort of turn white and start to fall apart? Snap On did replace them with the new instinct handle versions though.

Good God, do you live on the sun...? Is your 'drawer' the shelf in your oven?

 

[Conductor562]

My neighbor was an administrator of something or other at the WV State Prison way back when. According to him, back when WV made their license plates at the prison, they started having problems with the paint flaking off after just a couple of years. They changed paint suppliers twice but the problem persisted. They eventually figured out this was due to the prisoners ******* in the paint which somehow affected it and broke it down.

Food for thought. Every company has disgruntled employees

 

[SCscoutguy]

You're skipping the generation between the one you have pictured and the latest Instinct handle. All through the 1990s there was the ergonomic hard handle made out of high density polyethylene. The one you have pictured was the old bakelite junk.

I have probably 20+ of the old hard handled ones just like that one in the picture and they are still just fine and I use them a good bit. I wouldn't call them junk.

Good God, do you live on the sun...? Is your 'drawer' the shelf in your oven?

No they are sitting in the top drawer of my Snap On tool box in my garage.

 

[shockwave]

brake clean????

I know what you mean a coworker always uses brake clean to clean tools but false to see a difference

 

[Heavy Metal Doctor]

I have had a few old hard handles break on screwdrivers and pry-bars over the years and have always gotten a whole new tool under warranty - no problem. The only issue I have had is when a hard handle version is no longer available and the tool man had to give me whatever is current design.

 

[jeffmoss26]

Never had a problem getting handles warrantied.

 

[Farmall450]

It's been my experience that the handles are not covered under warranty; only the shanks are covered.

I experienced the same.

I bought a like new set and someone must have been pushing hard on a screw, and it slipped (I assume) which gouged out a few small amounts. I've been thinking maybe i could sand it down a touch?

 

[Farmall450]

My father partially melted a Craftsman screwdriver when he was working in an electrical box... Took it to the store and they exchanged it no questions asked... lol.

cman and SO are 2 very different beasts

Mine was using the 1800 number.

OP, how about some details to go with this accusation?

I added some for ya. Sorry I wasn't on.

 

[Conductor562]

I experienced the same.

I bought a like new set and someone must have been pushing hard on a screw, and it slipped (I assume) which gouged out a few small amounts. I've been thinking maybe i could sand it down a touch?

Not that I agree with it, but isn't SO warranty technically limited to the original purchaser?

I'm not the Snap-On type, but I've always had the impression that the ability to warranty SO items bought used depended largely on your relationship with the driver.

 

[rusty65]

Not that I agree with it, but isn't SO warranty technically limited to the original purchaser?

I'm not the Snap-On type, but I've always had the impression that the ability to warranty SO items bought used depended largely on your relationship with the driver.

Here is how I see the warranty. If the tool is bought in good useable condition then warranty transfers but if not then warranty dies. I did not buy any of these tools new.

Just a sample of what i think are good tools that should have warranty.

The tools are in great useable shape so I feel like they still deserve warranty. Not impacted on hammered rusted ect.


Some samples of tools I believe that should not have warranty.

The tools are rusted up,impacted on and who knows what else.


Sent From Snap On Headquarters deep in China.

 

[03protege]

When it comes to SO screwdriver warranty, you just get the shaft. If they had to warranty the whole screwdriver, they would have to make the screwdrivers expensive to cover the additional cost.

Are you saying that snap on screwdrivers are not expensive?

 

[signcrafter]

I thought these too would be warrantied if the need arose...?

I called in and the very nice gentleman could not find a warranty # for the handle, even though he was planing on sending me the handle AND the shank, now I'm just getting a shank...

It's a newer green instinct, which someone sadly gouged somewhat, which pisses me off as it's my most used (#2 phillips) from the set of my best screwdrivers!

So someone put a scratch in the handle and you tried to warranty it? Besides that the tool was working fine? Personally I wouldn't call that a warranty issue, just daily use of the tool. Don't see why snap on should take a hit because someone put a scratch or gouge in your screwdriver. If my car has a bumper to bumper warranty and someone scratches it I don't run off to the dealer to get a new car. The warranty covers manufacturer's defects or if the tool breaks, a scratch is not a broken tool.

 

[SMKS]

Here is how I see the warranty. If the tool is bought in good useable condition then warranty transfers but if not then warranty dies.

I'm not trying to turn this thread into another dumb warranty argument, but that's not what the Snap-on warranty says. It says the warranty applies to customers who "purchase products from authorized Snap-on distribution channels."

I would say that I actually agree with your thinking.

Attached you'll find a screen-shot of the Snap-on warranty terms that I just pulled out of their online catalog.

Now, Snap-on doesn't always (or perhaps even often) require any proof you're the original purchaser, and if you have a relationship with a dealer they'll probably take care of you.

But technically, Snap-on doesn't have to provide warranty to anyone other than the original owner.

 

[Farmall450]

Not that I agree with it, but isn't SO warranty technically limited to the original purchaser?

I'm not the Snap-On type, but I've always had the impression that the ability to warranty SO items bought used depended largely on your relationship with the driver.

I wish I had a SO truck/driver!
I'm stuck to the website.

Here is how I see the warranty. If the tool is bought in good useable condition then warranty transfers but if not then warranty dies. I did not buy any of these tools new.

Just a sample of what i think are good tools that should have warranty.

The tools are in great useable shape so I feel like they still deserve warranty. Not impacted on hammered rusted ect.


Some samples of tools I believe that should not have warranty.

The tools are rusted up,impacted on and who knows what else.


Sent From Snap On Headquarters deep in China.

It's usable, just aggravating.
It's a gouge, not a scratch. And I am trying to think of creative ways to fix it.

I'm not trying to turn this thread into another dumb warranty argument, but that's not what the Snap-on warranty says. It says the warranty applies to customers who "purchase products from authorized Snap-on distribution channels."

I would say that I actually agree with your thinking.

Attached you'll find a screen-shot of the Snap-on warranty terms that I just pulled out of their online catalog.

Now, Snap-on doesn't always (or perhaps even often) require any proof you're the original purchaser, and if you have a relationship with a dealer they'll probably take care of you.

But technically, Snap-on doesn't have to provide warranty to anyone other than the original owner.

Which I understand. And I buy it new from SO when I am inclined to/can.