

In other words they'd rather you didn't. Yes thats an old commercial line. However - a decent door tech should be able to handle all of this for you.
I can't believe they're asking you for a weight...
Move onto another company.
And just how does one calculate a spring without a door weight? I agree with them 100% about a jackshaft operator on a standard lift door.
OK, so you are saying they are NG for a Standard 8' wide by 7' high sectional garage door ???? Thx
with over 30yrs in the garage door business, on a standard lift door that would not be my first choice

I would call around for 3 quotes and have your information ready when you do. You are not good about providing us with information, so I hope you don't waste a door company's time. You need:
Door size
Weight (easy to do with a bathroom scale, just put under door without the opener attached)
height of current tracks
Radius of current tracks
Height of ceiling
I installed a 18' x 8' garage door and Lift master 8500. Took about 8 hours and 2 people to do the door and 2 hours for the opener. I never did it before and it was a bear even though it was straight forward. To convert, I would hire it out.
My door guy (who I've known personally for many years) also voted against the 8500's for my application. Mentioned the same things that the door company said to you in thier email. All valid points.I think you missed the thread where I mentioned the size of the door. I'm not looking to waste anyone's time. 12' radius, 8' ceiling. Thanks for your reply.
You might be 3x my senior - but it works just fine if you set the door up correctly.
10" radius... Maybe not so much - but 12-15" radius track - no problem...
the only thing I have against the 8500's is that with the code technology they use now, its not compatible with older homelink systems used in cars. you have to buy an extra unit to
make it work.
I have homelink on two of my cars and I got the Liftmaster homelink repeater for $30. Took literally 2 minutes to set it up and add both cars to the system.
...............
As PattenP, mentioned you need some downward wieght on the door when it's fully opened so that when the jackshaft opener begins rotating the door shaft, the door immediatly begins coming down.
Problem is, a properly balenced door ussually wont. The jackshaft begins rotating, but the door either stays put or dosen't begin to move quickly enough and the cables slack up, tripping the sensor.
make it work.
I still hear it a lot around here - lot of the bigger companies don't like doing 8500s for some reason - so its always "not recommended"
Ive installed literally hundreds - ive even done it on double track lowheadroom rear mount... It doesn't work well - but it works (and made me figure out how to connect a pair of cable monitors). Think ive had all of 3 service calls... One was a my fault - two were new construction building settled...
Yes inherently a jackshaft opener is less reliable than a trolley. And if you read up here you'll see the usual pitfalls - cable sensor is the big one... It is there for a reason - but people seem to like to override it just because its annoying and requires you to get the door operating properly...
