What should Snap-on do about this ratchet?

[BDT/NWMN]

Good quality F936 ratchet with minor cosmetic issue... If it is better than your other ratchets; Put it in your toolbox..
Look your other tools over; pick out something you have no use for, or cannot stand to look at....Trade that off...

 

[finn]

Someone was using that ratchet as a hammer.

 

[IFMJohn]

The thing about a tool warranty is that it should be warrantied because it can no longer perform it's intended function or if it is defective (like the chrome is falling off just from being old.

If you drop it from 5 feet or hit it against something and the chrome chips, that's your own fault and no one should warranty it for you.

If I bought a new ratchet and a chunk of chrome fell off then I'd agree that this should be warrantied, otherwise whoever did this needs to learn to respect his $100+ ratchet and not drop it/throw it around.

 

[GreaseMonkey45170]

If it were me, i'd buy something, then pull it out of my pocket and just ask. It cant hurt to ask. The guy may smile, take it, hand you a new ratchet and toss it in the warranty bin.

I like how so many are saying it doesn't matter because it doesn't effect the ratchet. If that ever happens to any of my ratchets you can be certain they're giving me a new one.

I've seen people complain about the condition of chrome on $2 sockets and wrenches and everyone agrees how awful it is (and unanimous agreement that some poor sap at Sears needs to be beaten with a hickory stick) but if the finish on a $120 ratchet is chipping, that's apparently okay.

Exactly Skin, i couldnt have said it any better! You make a fine point sir and i thank you for posting. Im gonna use that tactic as you said above. Im really not wanting a new tool as ive said previous times but folks are gonna say what they want to, but this is what this thread is for. The chrome chip does not really bother me but im just trying to upgrade. And i agree, it never hurts to ask.

 

[GreaseMonkey45170]

The thing about a tool warranty is that it should be warrantied because it can no longer perform it's intended function or if it is defective (like the chrome is falling off just from being old.

If you drop it from 5 feet or hit it against something and the chrome chips, that's your own fault and no one should warranty it for you.

If I bought a new ratchet and a chunk of chrome fell off then I'd agree that this should be warrantied, otherwise whoever did this needs to learn to respect his $100+ ratchet and not drop it/throw it around.

You make some good points. I have no clue what this ratchets life was like before i aquired it, but i do know that logging and working on logging equipment was a pretty harsh environment. Im sure it probably has fell off a skidder hood and hit the shop floor which would be a pretty good lick. Like i say though, im not looking to warranty it. I am gonna ask about trade in and see if we can strike up a deal. We dont know how its gonna go but we shall see, just might luck up.

 

[ADSR]

If it were me, i'd buy something, then pull it out of my pocket and just ask. It cant hurt to ask. The guy may smile, take it, hand you a new ratchet and toss it in the warranty bin.

I like how so many are saying it doesn't matter because it doesn't effect the ratchet. If that ever happens to any of my ratchets you can be certain they're giving me a new one.

I've seen people complain about the condition of chrome on $2 sockets and wrenches and everyone agrees how awful it is (and unanimous agreement that some poor sap at Sears needs to be beaten with a hickory stick) but if the finish on a $120 ratchet is chipping, that's apparently okay.

That just might work

 

[abvw]

Geez like I've said earlier in this thread that everyone seem to have missed out on, tell the driver you hand got cut while handling the ratchet bare handed. He'll swap it out no questions asked.

I've done that with sockets as well, haven't been denied yet.

 

[GreaseMonkey45170]

Geez like I've said earlier in this thread that everyone seem to have missed out on, tell the driver you hand got cut while handling the ratchet bare handed. He'll swap it out no questions asked.

I've done that with sockets as well, haven't been denied yet.

What if it aint sharp to the touch though?

 

[mmack66]

Geez like I've said earlier in this thread that everyone seem to have missed out on, tell the driver you hand got cut while handling the ratchet bare handed. He'll swap it out no questions asked.

I've done that with sockets as well, haven't been denied yet.

There ain't nothing there to cut your hand on. Besides, going with that story would mean that the OP would have to actually cut his hand, just in case the driver wanted to see the cut, and he probably isn't willing to go that far.

 

[Farmall450]

There ain't nothing there to cut your hand on. Besides, going with that story would mean that the OP would have to actually cut his hand, just in case the driver wanted to see the cut, and he probably isn't willing to go that far.

It happened previously

 

[K-Dog]

I must have a super cool Snap-On man cause I am 90% sure he would replace it.
I personally have has less replaced.
Granted I have paid him near a million dollars, that could be the x-factor.

 

[abvw]

There ain't nothing there to cut your hand on. Besides, going with that story would mean that the OP would have to actually cut his hand, just in case the driver wanted to see the cut, and he probably isn't willing to go that far.

/facepalm

If you have a truck that visits YOU at work, chances are you're working as a professional. I get cuts and bruises every day, put a goddamn bandaid on and he's not going to ask you to take it off.

Hell I've even broke an impact swivel in front of my driver using his big *** vise on the truck and he swapped it out on the spot. All because I wanted a new one without the collar, and he knows I bought it used. So what? The dealer is not going to nickle and dime you on warranties because he knows you'll need to buy something off him, eventually.

There's too many non-professionals that have participated in this thread that have no idea of how the warranty works, yet they still talk like they know everything.

 

[mmack66]

/facepalm

If you have a truck that visits YOU at work, chances are you're working as a professional. I get cuts and bruises every day, put a goddamn bandaid on and he's not going to ask you to take it off.

Hell I've even broke an impact swivel in front of my driver using his big *** vise on the truck and he swapped it out on the spot. All because I wanted a new one without the collar, and he knows I bought it used. So what?

There's too many non-professionals that have participated in this thread that have no idea of how the warranty works, yet they still talk like they know everything.

I apologize for not being aware that intentionally breaking **** in order get new stuff was the way that tool truck warranties worked.

 

[GreaseMonkey45170]

There ain't nothing there to cut your hand on. Besides, going with that story would mean that the OP would have to actually cut his hand, just in case the driver wanted to see the cut, and he probably isn't willing to go that far.

You're right about that. I know if i was a Snap-on driver i would rub my finger over it and if it drew blood than i would hand him a new tool.

It happened previously

lol

I must have a super cool Snap-On man cause I am 90% sure he would replace it.
I personally have has less replaced.
Granted I have paid him near a million dollars, that could be the x-factor.

Hey, maybe that will be my luck, who knows.

 

[fnieto]

Ware and tear proves you use your tools. If you had a perfect looking tool collection, you be a Mall Ninja.
Thats a sweet ratchet you have there.

 

[abvw]

I apologize for not being aware that intentionally breaking **** in order get new stuff was the way that tool truck warranties worked.

For average Joe that the driver see once or twice in their career, no.

For a customer (working professionals) the driver visits on route weekly, hand tools are warrantied no questions asked. Even if you don't buy anything off him, chances are one of your coworkers might. Saying no to your customers (even if they haven't bought anything yet) is a very stupid move to do.

 

[IFMJohn]

Every tool truck guy is different. Some understand that one denied warranties claim for $50 is not worth ******* off a professional technician who spends hundreds of dollars a month. Some tool truck guys do NOT understand that and will try to deny every claim and then they wonder why they arent selling tools.

In the end it depends on the tool truck guy.

Sent from my SAMSUNG-SGH-I337 using Tapatalk

 

[Skin]

Someone was using that ratchet as a hammer.

I don't know how you can come to that conclusion. Doesn't look smashed in to me. However I can say when chrome starts to peel it usually does so at the edges like that. Ends of the socket, open end of the combo etc..


I also cant believe im the only one who supports the head of the ratchet with their other hand while using it. One hand on the handle, one on the back of the head-I do it all the time.

 

[Nanashi]

I know some his can get that warrentied while others can't but in your situation I would just trade it in on the ratchet you want. The snap on man pressure to have that waterbird for you, so you not being a consistent customer your not likely to get a warm response even from the nicest small on guy.

I like my dual 80 but I like my 100 tooth rotor head even more. As others have said if that's cosmetics just trade it in if the chrome is chipping ask him to warrenty it or send it in to snap on. Or pick something up you want to but from him tell him you want it and then ask to warrenty the ratchet as long as it's defective and not cosmetic.

 

[beatcad]

dammit! I've been reading this thread all day and refused to reply, but it's late and I've been drinking
i'm not sure what you did for a job in trade for that ratchet. yard work? brake job? I cant imagine much else.
just put that ratchet in yer toolbox and be happy and use it for years and every time you use it youlle remember how you got it and smile.

that tooth count ratchet has worked for plenty of us for ever.

I aint saying to not step onto the snap-on truck tomorrow, but be prepared for a little sticker shock

 

[GreaseMonkey45170]

dammit! I've been reading this thread all day and refused to reply, but it's late and I've been drinking
i'm not sure what you did for a job in trade for that ratchet. yard work? brake job? I cant imagine much else.
just put that ratchet in yer toolbox and be happy and use it for years and every time you use it youlle remember how you got it and smile.

that tooth count ratchet has worked for plenty of us for ever.

I aint saying to not step onto the snap-on truck tomorrow, but be prepared for a little sticker shock

I washed a log truck and changed the oil in it as well as helped him change the oil in one of his skidders. I get what your saying but i know how i earned it and i will do with it as i please. I know it works and has been working for years but im just trying to try some of this new modern equipment. Im prepared, i know its expensive but its my choice and im going at it slowly. just like the tortoise and the hare, who won that race. Thanks for your opinion sir.

 

[MattPersman]

I had one chipping worse than that and my driver at the time wouldn't do **** about it. I sent to to snap on and they sent me the new equivalent.

Depends on the driver. I have seen good money given to people on trades just to sell another ratchet

 

[Larch]

I apologize for not being aware that intentionally breaking **** in order get new stuff was the way that tool truck warranties worked.

I have not done it, but have a friend who has. The SO driver wouldn't replace a socket that was messed up. The driver actually told him to put it in a vise and
break it. Like I say, I don't recall exactly what the problem was. He took the drivers advise and broke it. Returned to the truck a few minutes later and got a new socket.

 

[thachman]

Just my two cents, but it's a ratchet, not a fine Italian sports car. Use it, and stop bitching about a cosmetic blemish. It's pretty disheartening to see all the people advocating lying in order to take advantage of the warranty. Abuse of these warranties is one reason made in the US tools are so ******* expensive now. You really think all that cost isn't passed back to the consumer?

 

[Dust Devil]

Just my two cents, but it's a ratchet, not a fine Italian sports car. Use it, and stop bitching about a cosmetic blemish. It's pretty disheartening to see all the people advocating lying in order to take advantage of the warranty. Abuse of these warranties is one reason made in the US tools are so ******* expensive now. You really think all that cost isn't passed back to the consumer?

Agree

 

[mmack66]

For average Joe that the driver see once or twice in their career, no.

For a customer (working professionals) the driver visits on route weekly, hand tools are warrantied no questions asked. Even if you don't buy anything off him, chances are one of your coworkers might. Saying no to your customers (even if they haven't bought anything yet) is a very stupid move to do.

Then why not just exchange the tool without having to go through the shenanigans of breaking a perfectly good tool?

 

[Larch]

Just my two cents, but it's a ratchet, not a fine Italian sports car. Use it, and stop bitching about a cosmetic blemish. It's pretty disheartening to see all the people advocating lying in order to take advantage of the warranty. Abuse of these warranties is one reason made in the US tools are so ******* expensive now. You really think all that cost isn't passed back to the consumer?

I may be wrong, but the OP just wants to try and get a little trade in value towards a dual 80. I know he mentioned warranty earlier,he seems to be asking advise from people who deal with the tools trucks. I don't think he is trying to cheat anyone. I think it is the people that go and buy a shitload of used tools and then warranty them out that are the reason for outsourcing and inflation. JMO

 

[GreaseMonkey45170]

I may be wrong, but the OP just wants to try and get a little trade in value towards a dual 80. I know he mentioned warranty earlier,he seems to be asking advise from people who deal with the tools trucks. I don't think he is trying to cheat anyone. I think it is the people that go and buy a shitload of used tools and then warranty them out that are the reason for outsourcing and inflation. JMO

Exactly Larch. Thats all i wanted, just alittle information. Im not trying to take advantage of a warranty and screw abunch of ppl over. Thats just not me, i beleive in doing it the honest way. I just wanted some trade in value thats all and decided to ask you guys first. I really wish some people would read the whole thread before commenting because they would truly see what im wanting to do. Im gonna post up pics tomorrow of what i bought today because i didnt have time to take pics. The snap-on man and another independent truck came by. He was a very nice man and was peddaling gearwrench, sk, grey pneumatic, channelock, knipex, matco, and milwalkee power tools. He had a lime green, i think he said 56 inch snap on box that he had on trade in. I spent most of my time with him just bonding and shooting the breeze and bought a 84 tooth grearwrench 3/8 drive flex head ratchet. Then i moved onto the snap on truck where he was running a sale on orange plier set get a free orange and black coffee cup. I took advantage of that and bought a 6 peice red soft handle instinct screwdrivers that was also on sale. He was in a hurry and i didnt get to ask him about the ratchet but i will next time. On my way out he tossed me a free snap on tshirt. Im proud to have met the two fine individuals that i did today.

 

[houstonch73]

I may be wrong, but the OP just wants to try and get a little trade in value towards a dual 80. I know he mentioned warranty earlier,he seems to be asking advise from people who deal with the tools trucks. I don't think he is trying to cheat anyone. I think it is the people that go and buy a shitload of used tools and then warranty them out that are the reason for outsourcing and inflation. JMO

Yep. as stated in post #16 & 17. Seems like a lot of people open a thread, read the first and jump to the end to answer.

 

[beatcad]

sounds like you did OK w/ 2 tool trucks today
SO is good stuff. SK is great if you can find it.
the other stuff on the indy truck is quality stuff also.

 

[GreaseMonkey45170]

sounds like you did OK w/ 2 tool trucks today
SO is good stuff. SK is great if you can find it.
the other stuff on the indy truck is quality stuff also.

Couldnt agree more!

 

[nicksnothereman]

I wonder if people try to get "scratched" ratchets and sockets warrantied with snap on. I'd hope they'd say no...or "hell no get off the truck". Cosmetic stuff isn't really anything that stops you from using a tool. Not perfect because it's gouged but it will still do what it's supposed to do won't really affect the re-sale value either.

 

[DodgeMech]

I wonder if people try to get "scratched" ratchets and sockets warrantied with snap on. I'd hope they'd say no...or "hell no get off the truck". Cosmetic stuff isn't really anything that stops you from using a tool. Not perfect because it's gouged but it will still do what it's supposed to do won't really affect the re-sale value either.

Pro guys get that warrantied all the time...and those sockets become the cheap sets you see on the flea bay...