Snap on not warranty screwdrivers

[J king]

I had a weird thing happen to my snappy screw drivers. I have had these for over thirty years.Yes that's long time I know..Anyways the handles started to deteriorate big time.So much that they are crumbling.First one twisted into two pieces as I was twisting it.I threw it in the box and forgot about it for about a year.T took out one a couple weeks ago and it's crumbling too.So I pulled the others out and sure enough they are kinda rotting!

Well I don't use my tools professionally anymore so don't buy off the truck.I ran the snap on truck down and showed him the 4 screw drivers and he basically said tuff ****..you got something on them that at the plastic up..these don't get the parts washer treatment or anything.just wiped off and put away.

I am kinda pissed at the warranty now.Would company take care of these for me? Here is a pic.

 

[t100]

dang it.... should have kept your receipt.

 

[NKlamerus]

That is absolutely ridiculous.
I hope you find a real snap on representative to actually help you.

 

[Skin]

Snap-On is aware of the issue with those handles and will send you new ones no charge.

 

[97fordsuper]

I've got a red handled one thats bubbling up like that one in the bottom picture.

 

[MLB0611]

Handles are not warrantied.

 

[Skin]

Handles are not warrantied.

Those are because they're disintegrating due to the plastics breaking down. Again Snap-On knows about it and will replace them free of charge.

 

[Davefr]

Call SO customer support and request an RMA for replacement.

If they try and tell you to deal with a local dealer tell them you no longer have one and ask them for the name and phone number of a district manager. (that should prompt them to take care of you)

I doubt you'll have any problem. They know they've had problems with certain plastics.

Some dealers seem to think providing warranty support is optional. I thought it was part of their franchise agreement.

Please report back how it goes.

 

[jim1987]

30 Years of use and snap owes you?

 

[bobcatdan]

30 Years of use and snap owes you?

Yes, they do.

 

[RatchetMan]

Weird. I have some snapon drivers that same style which are probably at least 30 years old. They are worn smooth but they don't look nothing like that. Wonder why there is a difference.

Yours look like they have gotten hot. Why is the shank on that stubby so dark?

 

[schmoldty]

call snap on directly don't mess with the bad truck

 

[Lotek]

Known issue, had one taken care of 2 years ago, no questions.

 

[jethro29]

as stated,contact customer service and they will resolve this issue,no cost,no problem.i have had several warruanted for same exact issue,i paid to send them in and they sent the new ones back.good deal to me.

 

[Brunel]

30 Years of use and snap owes you?

Yes - lifetime warranty. This is why people pay SO prices.

 

[jethro29]

30 Years of use and snap owes you?

lifetime warruanty is lifetime warruanty,that's why we pay the snap on prices,so we will NEVER have to purchase that item again,whether thirty days or thirty years,it makes no difference to me.they key word here is LIFETIME.

 

[Jrsixx]

30 Years of use and snap owes you?

Yup that's why they call it a LIFETIME warranty, part if the reason they cost more. In this case, they had an issue with the handles or they wouldn't be under warranty.

 

[Jrsixx]

Aaaannndddd again I'm late to the party.

 

[monomach]

30 Years of use and snap owes you?

If people on this board want to pretend that Snap-On charging 400% of what a tool is worth up front is fair because of a mythical (fictional half of the time, according to drivers) amazing warranty, then yeah, probably.

If he'd paid Craftsman prices, I'd be with you.

 

[Buckgnarly]

30 Years of use and snap owes you?

Snap On does not mind honoring a warranty, (and backs up there their products), why should you?

Call the 1800 number, I have NEVER had a problem with their customer service.

 

[espyking83]

30 Years of use and snap owes you?

You've got a point there, lol.
A tool taking 30 years of abuse with more than half of it in a professional setting is one hell of a tool. I'm sure they will honor the warranty though.

 

[espyking83]

lifetime warruanty is lifetime warruanty,that's why we pay the snap on prices,so we will NEVER have to purchase that item again,whether thirty days or thirty years,it makes no difference to me.they key word here is LIFETIME.

I think that 'lifetime warranty' refers to the lifetime of the model. At least that's how they explained it to me when I tried to get my back doors replaced on my Taco Box anyways.

 

[methomas70]

"30 years of use and they owe you"
Hold on, let me check the warranty.
It says lifetime, not 29 years.
So yes, they do indeed owe him.
Their warranty, not mine.
(why in the hell would you try to excuse them from their obligation?)

 

[Adam.C]

30 Years of use and snap owes you?

Thank you. My thoughts exactly. Deal in good faith.

If a tool lasts for 30 years then finally wears out, honor that tool and the company who built it by buying a new one. A new set of instincts is like $100. Set you up for the next 30 years. Now if one of those instincts wears or breaks in the next 5 years, I'd warranty it in a heart beat.

BTW, I'm in the same boat. I have a drawer full of irreplaceable yellow HH screwdrivers, 25 years old. They are still in good shape, but someday soon, I'll replace them. Just waiting for the yellow instincts to come back around!

 

[bcradio]

Thank you. My thoughts exactly. Deal in good faith.

If a tool lasts for 30 years then finally wears out, honor that tool and the company who built it by buying a new one. A new set of instincts is like $100. Set you up for the next 30 years. Now if one of those instincts wears or breaks in the next 5 years, I'd warranty it in a heart beat.

BTW, I'm in the same boat. I have a drawer full of irreplaceable yellow HH screwdrivers, 25 years old. They are still in good shape, but someday soon, I'll replace them. Just waiting for the yellow instincts to come back around!

Sounds like you should just start handing your paycheck over to Snap-On the instant you get it.

Absolutely they owe him a new driver. No doubt about it.

 

[mikefromme]

9kmkv

via Imgflip Meme Maker

 

[davesnothere]

I just had my dealer warranty one of those a couple weeks ago.

 

[jim1987]

Lifetime warranty is up to debate. It usually implies that the reasonable lifetime usage of the tool. Yes I've seen snap on warranty ancient old items on here, often times for brand versions because the warranty item is no longer made.

Also, this guy said he hasn't been on a truck in a while, runs him down, and expects the driver to service him just like that? How did the op line the drivers pocket? Didn't.

 

[jim1987]

Thank you espyking83 and adamc. Again, lifetime warranty is a reasonable lifetime of use of the tool, not the owner.

 

[crewchief888]

IMHO if you got the brush off froma a dealer,i would contact SO via email through cust service.

ive been dealing with via email for a few years, due to no local truck, with ZERO problems.

i typically get my warranty replacements within a couple days of processing.

last time i sent an email (and the ONLY time), i was asked when/where i purchased the broken tool, within an hour i recieved a confirmation email that i'd be recieving a replacement, no return required.

FWIW
all my "working" truck brand tools were bought new off a truck, (at full retail price) so i AM the original owner/user

 

[mikefromme]

Snap on apologists are out in full force.

 

[Super Sport]

Lifetime warranty is up to debate. It usually implies that the reasonable lifetime usage of the tool. Yes I've seen snap on warranty ancient old items on here, often times for brand versions because the warranty item is no longer made.

Also, this guy said he hasn't been on a truck in a while, runs him down, and expects the driver to service him just like that? How did the op line the drivers pocket? Didn't.

I don't think "lifetime" is really up for debate. Snap On says "as long as you own the tool." The OP still owns the tool 30 years later.

And the driver represents the company. I'm not sure what is in their franchise agreement, but I'll bet dollars to doughnuts they are supposed to warranty tools sold by them or not. If I buy my tools at one Sears store, but then visit my brother in another town and break a tool working on his truck, should Sears there tell me to screw off since I didn't buy it from them? That's pretty piss poor customer service.

 

[Marvelicious]

That "lifetime of the tool" B.S. just doesn't fly. Who defines that, Snap On? What happens when they decide 5 years is a lifetime? Or one year? A lifetime warranty is only as good as the manufacturer, but my opinion of a manufacturer is only as good as their willingness to stand behind their product.

 

[Brunel]

I've never read the SO warranty Ts & Cs but some firms do define a lifetime warranty as being for the lifetime of the original purchaser.

I've never liked the "lifetime of the tool" concept. That's like saying it's guaranteed until it breaks! And who says what the lifetime of the tool should be?

Whilst I do think SO tools are over-rated and over-priced, they have a good reputation for honoring their warranty, including in situations where other firms will refuse because the tool has been abused. I don't know if that is worth the price premium, but a lot of people seem to think it is.

If you get an unhelpful driver (like in this instance), the head office will normally sort things out.

 

[espyking83]

"30 years of use and they owe you"
Hold on, let me check the warranty.
It says lifetime, not 29 years.
So yes, they do indeed owe him.
Their warranty, not mine.
(why in the hell would you try to excuse them from their obligation?)

I hope he gets new drivers, but this wasn't a truck guy who explained the warranty to me, it was an actual rep at Snap On. More than likely they will warranty it, but if they start arguing technicalities I doubt he is 'owed' anything after 30 great years of service.

 

[espyking83]

Are those model screwdrivers still being made?

 

[bob15]

Does it actually still read Snap On on the handle? Or at least the part number? Or are they completely smooth with no print left? There are china-made screwdrivers with the same style handle.....did the driver think they weren't Snap On?

 

[J king]

Yes you can read snap on here and there.. I will contact snap on. I didn't realize they had a problem.with these. All the yeas I had thee I believe I only had on blade changed under warranty/ Thanks guys.

 

[lbgradwell]

What is wrong with you people?! Have you not seen the multiple posts in this thread stating that the deterioration of those handles is a known issue and that Snap-on will replace them? That is not speculation...

Of course, the driver ought to have replaced them on the spot, but that is also a known problem with the Snap-on model! Whether I have purchased anything from that driver before is absolutely not pertinent.

Snap on apologists are out in full force.

There's nothing wrong with expecting a company to honour their own warranty. In fact, I'm amazed at how many people seem willing to let them slide on this obligation! Snap-on is not doing the customer a favour here; the cost of that warranty was included in the purchase price. In fact, in this case, it's a very well-known defect...

And it's not simply Snap-on either; I would fully expect (and demand) that Sears honour their lifetime warranty too...

 

[t4runner]

Call Snap On tell them your retired and are not serviced by a truck. I just had 10 of my 40 year old screw drives warrantied without a hitch. They were in either the same condition as your or were sweating a foul smelling oil.