To avoid these ads, REGISTER NOW!

MAC Tools promises "Legal Action"

G

global72

Well-known member
Joined
Aug 22, 2008
Messages
365
Location
Gainesville Florida
So I am sitting here reading an article about the MAC Tools tool fair that took place in Jan. The new president made a speech about warranty abuse.

He stated that there was a dramatic increase in online sales of broken tools and warranty abuse in 2008, and that MAC Tools is taking legal action to halt this compounding crime.

When I left MAC I had no ill will toward the company. Now since I left I have had a tool box issue they refused to repair and I cannot get any tools repaired.

Rather than making a huge production about it I tend to give my broken MAC tools to customers who have good MAC dealers. They get them replaced under warranty and then can keep the tool.

Apparently MAC now views this as a crime. Since I cannot get my tools repaired under warranty without paying shipping to MAC and even still it has become questionable if they will get repaired my choices are now to throw them away or become some sort of criminal in their eyes.
 
To avoid these ads, REGISTER NOW!
J

jerk_chicken

Banned
Joined
Feb 3, 2009
Messages
1,008
Location
Germany
It's probably a crime as long as nobody contests it because of legal fees. Then someone will bring this to their attorney general and they'll tell Mac to back off whether they are right or wrong.
 
R

rinny_tin_tin

Well-known member
Joined
Dec 20, 2008
Messages
636
Location
Northern Virginia
global72 said:
So I am sitting here reading an article about the MAC Tools tool fair that took place in Jan. The new president made a speech about warranty abuse.

He stated that there was a dramatic increase in online sales of broken tools and warranty abuse in 2008, and that MAC Tools is taking legal action to halt this compounding crime.

When I left MAC I had no ill will toward the company. Now since I left I have had a tool box issue they refused to repair and I cannot get any tools repaired.

Rather than making a huge production about it I tend to give my broken MAC tools to customers who have good MAC dealers. They get them replaced under warranty and then can keep the tool.

Apparently MAC now views this as a crime. Since I cannot get my tools repaired under warranty without paying shipping to MAC and even still it has become questionable if they will get repaired my choices are now to throw them away or become some sort of criminal in their eyes.
Click to expand...

Crime - as in criminal act? Where in statute does MAC rely? They are full of pig sh*t -- lets see them get their attorneys to push the DA to prosecute--prosecute what? Send em an email and ask them to identify the language that supports their bullying scare tactic bs. In that email I would include this:

...................../´¯/)
....................,/¯../
.................../..../
............./´¯/'...'/´¯¯`·¸
........../'/.../..../......./¨¯\
........('(...´...´.... ¯~/'...')
.........\.................'...../
..........''...\.......... _.·´
............\..............(
..............\.............\...
 
I

ironroad 9c1

Banned
Joined
Sep 3, 2005
Messages
758
Location
Gum spring,VA
Don't see what the problem is , the broken tool was paid for to begin with, just someone else is holding it, after all mac has gotten the money for when it was sold to begin with not like it was stolen and then tried to have warranty work done.
 
J

jerk_chicken

Banned
Joined
Feb 3, 2009
Messages
1,008
Location
Germany
They could try and worm out of it by requiring proof of original ownership, but meanwhile, that's not a "crime".
 
R

ripsnortMN

Well-known member
Joined
Jan 26, 2009
Messages
1,160
Location
Mn
Wow a tool company that claims "warranted for life" but then its a crime if you go to "warrant" it? And you wonder why people stop buying the hyped mac,snapon type brands.
 
P

porschedude996TT

Well-known member
Joined
Oct 28, 2007
Messages
2,384
Location
Santa Maria, California
jerk_chicken said:
They could try and worm out of it by requiring proof of original ownership, but meanwhile, that's not a "crime".
Click to expand...

Is that a requirement of MAC's current warranty? I think not.

How can this be criminal since they were liable for the warranty no matter who has ownership of the broken tool? If I give a tool to someone broken or not I pass on the ownership, therefore the warranty has been transferred as well. There is no wording that the warranty is only extended to the original purchaser.

Also, if they change their warranty, then the change is only for the items sold after the policy has changed. They can't change a warranty on something that is already in your hands, it would be a breach of contract issue.

MAC Warranty

http://www.mactools.com/CustomerService/WarrantyReturns/tabid/68/Default.aspx

Think of all the receipts one would have to keep for all the tools that we collect over the years. Most of the time the receipt is printed with what I will call disappearing ink. On my bigger items, drill motors, saw, things that have instruction manuals, I staple the receipt to the inside cover of the manual and file it away. Some go back 35 years and you can't read the receipt. The newer thermal paper receipts most places use have the same problem. If it stays out in the light, it turns black.
 
R

rsanter

Well-known member
Joined
Dec 22, 2007
Messages
18,506
Location
visalia ca
good luck with that one
this will hurt them more that it will help them. a bad economy is the wrong time to be ******* your customers off

bob
 
OP
G

global72

Well-known member
Joined
Aug 22, 2008
Messages
365
Location
Gainesville Florida
The quote in the article say. that President Mike Murray stated "that there was a dramatic increase in online sales of broken tools and warranty abuse in 2008, and that MAC Tools is taking legal action to halt this compounding crime."

The article was in TechShop magazine February 2009 issue
 
P

porschedude996TT

Well-known member
Joined
Oct 28, 2007
Messages
2,384
Location
Santa Maria, California
I know most business strategize on a percentage of warranty returns. Whether it is a car company or a toaster company. If they are seeing more returns because less people are giving up on processing the warranty then they have a problem with their business model. If people are taking broken tools out their back door and recycling the tools back through their warranty replacement program, then they have a criminal problem. Other than that how could it be a crime to sell broken tools? Maybe it is just BS to scare the timid and lower their warranty returns. Problem is that forums like these and spread a whole bunch of negative publicity. Now that really can hurt the company. Where did you see the article in print? I searched google news and couldn't come up with anything...
 
To avoid these ads, REGISTER NOW!
R

rsanter

Well-known member
Joined
Dec 22, 2007
Messages
18,506
Location
visalia ca
start flooding MAC with emails that go along the line of:
I have heard this.
please explain as I have haulted any furthur purchases of MAC tools through my MAC dealer untill I get a satisfactory answer to the question of changes in warranty or warranty procedures
of course if it looks like I will be having any trouble warranting the MAC tools that I have then I will make no furthur purchases as I do not want to make a further investment into a buisness relationship with a company that is not going to stand behind its products

for those of you with a MAC dealer, give him a copy of the letter to forward to the regional manager in addition to emailing it

bob
 
B

-B-

Well-known member
Joined
Feb 4, 2009
Messages
1,567
Location
Northshore of Boston
I'd love to see them go up against a tuff consumer protection states AG I bet they crumble before any paper is processed in the courts.

Best advice if they give you a hassle contact your states AG.
 
F

forceyoda

Well-known member
Joined
Jan 19, 2009
Messages
579
Well now I guese I will end up selling all my mac stuff.

Funny thing is it will all be sold on ebay and I sure the winners will be trying to warranty any broken tools through Mac (illegally according to Mac). Could be why Mac is seeing the increase - it seem like everyone is unloading their Mac stuff because the company ***** now.
 
J

jerk_chicken

Banned
Joined
Feb 3, 2009
Messages
1,008
Location
Germany
It might be a dealer violation, but far from a crime. It reminds me of a really crooked bike company that on another forum, got called out by many about their practices against their employees and customers and false advertising. Some of their fanboys started calling it "consumer terrorism", then the manufacturer started using it himself, only until real examples of terrorism were presented, and then asking the question of how this company can feel anything like those who were real victims of terrorism?
 
M

Mr. D

Well-known member
Joined
Mar 28, 2006
Messages
197
Location
N. Alabama
All the more reason to buy Craftsman tools. Snap On and Mac never did give a **** about the hobbyist so why buy their product.
 
D

DamMan

Member
Joined
Feb 14, 2009
Messages
10
Location
Washington State
Mr. D said:
All the more reason to buy Craftsman tools. Snap On and Mac never did give a **** about the hobbyist so why buy their product.
Click to expand...

That is certainly true with Snap-On. I made the mistake of buying Snap-On when we had a good dealer locally. Then a new guy took over and refused to honor the Snap-On warrenty for home mechanics. Thankfully I have a cousin who is a Professional mechanic and Snap-On gladly warranties the same broken tool when my cousin turns it in! Am I breaking the law? I certainly hope not as I paid way too much for Snap-On if I can't use my cousin for warranty replacement. Craftsman may not be U.S.A. made but they honor their warrenty (so far!).
 
U

Uncle Buck

Banned
Joined
Mar 7, 2005
Messages
9,120
Location
Kansas
Mr. D said:
All the more reason to buy Craftsman tools. Snap On and Mac never did give a **** about the hobbyist so why buy their product.
Click to expand...

DamMan said:
That is certainly true with Snap-On. I made the mistake of buying Snap-On when we had a good dealer locally. Then a new guy took over and refused to honor the Snap-On warrenty for home mechanics. Thankfully I have a cousin who is a Professional mechanic and Snap-On gladly warranties the same broken tool when my cousin turns it in! Am I breaking the law? I certainly hope not as I paid way too much for Snap-On if I can't use my cousin for warranty replacement. Craftsman may not be U.S.A. made but they honor their warrenty (so far!).
Click to expand...

Thank God, FINALLY! I have been waiting for reinforcements for years! I hung on long enough that the cavalry finally arrived! :lol_hitti
 
S

Snappy

Well-known member
Joined
Nov 26, 2008
Messages
1,914
Location
S.E. PA
I see alot of good reading here. The thing that always scares me about Mac is their relationship with Stanley. As far as the warranty goes, I think that president is full of s**t too. Why don't they take some of that big money that they are paying him and make some stronger tools. :wtf: I get warranty stuff done with Snap-on with no questions asked. The Snap-on dealer that I have says he wants to keep his customers satisfied.
My problem with ebay lately is a different story. Snap-on wants to remove my listings for trade mark infringement,blah,blah. I just don't understand that.

:confused: Scott

site that I ran across : www.mactoolssuck.com/
 
D

denis4x4

Well-known member
Joined
Jul 23, 2006
Messages
509
Location
Durango CO
I worked in the Sears hardware dept. in 1959 and there was a lady who would bring in a handful of 3/16" Craftsman drift pins and demand a cash refund. One day after giving her cash back, a customer told us she was the janitor at Convair and she picked up the broken pins when the guys discarded them. Seems they were tool room freebies. Next time she came in, we asked for a receipt or proof of purchase and she never came back again.
 
You must log in or register to reply here.
To avoid these ads, REGISTER NOW!
Top Bottom