"Thank you so much for your email! I am so incredibly sorry that it has taken so long to respond. Over the Thanksgiving/Black Friday/Cyber Monday weekend, we received about 10 times more orders than anticipated, so it has taken quite a while to get through them! All that being said, we also have about the same amount of emails and we are trying to get everyone an answer as quickly as possible! During the sale, someone found a way to use a discount code to adjust our cart system, which caused many orders to be priced so low that our order system rejected the orders and wouldn’t let us process them. This method was posted on various coupon & discount sites as well. As a result, your order has been voided and you will not be charged. For this reason, we have extended our free shipping and would like to offer you 20% off your entire order for anything on the site, on top of the free shipping, by using discount code SAVE20DEC in the checkout. We will also be hosting more sales as December goes on, so you may take advantage of that as well! Again, I know that emotion is not conveyed easily through email, but I truly am sorry for any inconvenience this may have caused. We hope that by extending our sales and free shipping and discount codes through the month of December, we can give everyone a chance to get the gloves they wanted!
Take care and have a wonderful holiday,
Amanda Adams
Customer Service Manager
Mechanix Wear
28525 Witherspoon Parkway
Valencia, CA 91355
1-800-222-4296
[email protected]
www.mechanix.com"