Exchanging tools at Sears today

[Blacknwhitepit]

No rants here....

The people were real good about my exchanges, although no one seemed to know how to do it (Turnover issues?).

I exchanged 5 rachets: 2 X 1/4, 2 X 3/8 and 1 X 1/2..

I really wanted them rebuilt, but I don't think my store has a PMT. When I said "PMT", the saleschick looked at me as if I had just invented a word.

She just turned around and pulled open a drawer full of "re-manufactured" ratchets (they even had a sticker that was marked "re-manufactured" on them, but they looked new). She really got confused because one of the 3/8 ratchets I was returning was a round head version, and she had none of those as rebuilds. I told her that a regular version would be fine, but she seemed to need validation from the other saleschick (who was busy with another customer). The other saleschick told her it was OK (just to get my saleschick to shut up I suppose).

I figured my saleschick was new, considering I was returning a broken socket. She asked me "do those have a lifetime warranty too?". I replied "yes" and she listened to me and continued to push buttons on the register.

I also brought back 4 bad screwdrivers. At this point, my saleschick had had enough and called an older man who told her how to work this return on the register.

After all that my saleschick said she couldn't get this to work and ran off and got saleschick #2 to complete her sale (I saw her later outside having a smoke...hey... it was a busy day...)


Got my stuff exchanged without argument, so I have no beef. I really didn't mind waiting.

Anyway, I felt bad so I bought a scratch and dent ball bearing Cabinet TOP box for $129.00. It was normally $370, and matched two ball bearing middle sections I had bought for $60 each.

All in all, a good day.... Thanks SEARS!

-BWP

 

[fordracing200]

how bad/good do the boxes look? We have a local sears outlet store....never busy in there and prices sort of ****, demolished 1200 dollar ball bearing top box, warped, bent twised smashed scratched for 998.99 I'm like uhh....? haha

 

[GT89mustang]

Cool, think Ill make a thread about my stop at quickcheck, just in case someone in interested in their service.

 

[speed bump]

So was the chick worth looking at whilst you where watching her quickly get an education in Craftsman returns?(not that she will be in a couple of years if she keeps up the smoking)

I think my favorite return was I walked in picked up the punches I wanted, walked to the counter threw them down and said I need to exchange these. The guy might of looked at them closely enough to realize that they were Cmans I was bringing back but not much more than that. 1 minute later I was walking out the door.

 

[GSteg]

My local sears has been awesome to me. I dont really need to get things replaced there that often (my stuff hardly breaks), but when I do, they exchange without questions asked no matter how beat up the socket may look.

This is why I continue to buy tools at Sears because they're conveniently located 5 minutes away from me.

 

[Uncle Buck]

This is why I continue to buy tools at Sears because they're conveniently located 5 minutes away from me.

You will until they fold, which to my thinking will happen long before the next five years are gone!

 

[Vinko]

I exchanged 5 rachets: 2 X 1/4, 2 X 3/8 and 1 X 1/2..

Got my stuff exchanged without argument, so I have no beef. I really didn't mind waiting.

Anyway, I felt bad so I bought a scratch and dent ball bearing Cabinet TOP box for $129.00. It was normally $370, and matched two ball bearing middle sections I had bought for $60 each.

All in all, a good day.... Thanks SEARS!

-BWP

What kind of work do you do that your tearing up your wrenches like that

 

[Merkava_4]

I've got a set C-man feeler gages that have some corrosion in the leafs; you guys think they'd warranty those?

 

[The Alchemist]

What about an air ratchet? The end broke, the part that ratchets. I can't complain because it was free when I bought a compressor, but it's amazing how much you need a tool when it breaks.

Either way, I'll get a new one today. Maybe I can get a credit towards a nicer one.

 

[64merc]

I try to be patient when it comes to new employees, as long as they are trying and they don't have an attitude. We are all brand new at something every now and then. Like BWP, I'm extra patient when I'm exchanging something or if they are going out of their way for me.

 

[wantedabiggergarage]

No rants here....

The people were real good about my exchanges, although no one seemed to know how to do it (Turnover issues?).

I exchanged 5 rachets: 2 X 1/4, 2 X 3/8 and 1 X 1/2..

I really wanted them rebuilt, but I don't think my store has a PMT. When I said "PMT", the saleschick looked at me as if I had just invented a word.
She really got confused because one of the 3/8 ratchets I was returning was a round head version, and she had none of those as rebuilds. I told her that a regular version would be fine, but she seemed to need validation from the other saleschick (who was busy with another customer).



Got my stuff exchanged without argument, so I have no beef. I really didn't mind waiting.

All in all, a good day.... Thanks SEARS!

-BWP

There are a lot of people who don't have a clue about the job title, even those that have worked there for some time. I wish they did, as the PMT should still have round head kits. That said, if this was the RHFT from the 70's, I would have done the catalog exchange method. If this was the 80's Stanley one, then the direct swap was the only one.
I think I have two Craftsman ratchets, that I should either take apart and check, or swap (old styles). They came with tools that were picked up from estate sales.

What about an air ratchet? The end broke, the part that ratchets. I can't complain because it was free when I bought a compressor, but it's amazing how much you need a tool when it breaks.

Either way, I'll get a new one today. Maybe I can get a credit towards a nicer one.

The air ratchet, should have a one year warranty. If under that, you will probably need a receipt, although Mastercard used to (do they still) double the warranty, I wonder how Sears would take that, if someone pushed the issue with a Sears Mastercard.

 

[wrenchr]

I've got a set C-man feeler gages that have some corrosion in the leafs; you guys think they'd warranty those?

Sure do..................

 

[duke5572]

I've got a set C-man feeler gages that have some corrosion in the leafs; you guys think they'd warranty those?

Why? Just for the sick pleasure of throwing a brand new Craftsman set away immediately upon receipt of your new Snap-On feeler gauges?

Kidding. I'm betting they would warranty them, though I've never warrantied that particular item.

 

[Fedwrench]

What kind of work do you do that your tearing up your wrenches like that

Buying broken Craftsman tools at the flea market.

 

[Fedwrench]

I've got a set C-man feeler gages that have some corrosion in the leafs; you guys think they'd warranty those?

I don't think a lack of operator maintenace and tool care is grounds for a warranty claim. How did any tool of yours get rusty? You don't polish the individual blades?

 

[Blacknwhitepit]

Buying broken Craftsman tools at the flea market.

Not quite.... That would make me a LUMB (Lowlife, Unethical, Mouth Breather)

I bought two toolcarts full of tools which included a Compressor and the Canadian Floor Jack.

These were in with that. They were seized up. They looked in good condition, but would just not work. As I said before, all I wanted was a quick rebuild/lube since I had to kill some time at the mall, not a replacement. They did not have a store PMT.

-BWP

 

[Merkava_4]

I don't think a lack of operator maintenace and tool care is grounds for a warranty claim. How did any tool of yours get rusty? You don't polish the individual blades?

I didn't exactly keep them in a saltwater tank all these years. . .

They have subsurface corrosion; almost looks like stains.

 

[billymade]

Merk, they should swap them no problem.... remember its a "satisfaction" based warranty; they don't have to be broken.
Mine have a similar problem but they are made by Kastar; Kastar maybe the OEM for the Craftsman line for all I know...
Are yours any of these?
http://www.sears.com/shc/s/search_10153_12605?keyword=craftsman+feeler+gages

After looking at Kastars website; I don't think they are the OEM:
http://www.aeincorporated.com/Kastar/?page=store&category=2&num_items_to_display=50

 

[Merkava_4]

billymade, the part number says 40811 with a circled S after it.

 

[nissan_crawler]

I've got a set C-man feeler gages that have some corrosion in the leafs; you guys think they'd warranty those?

Sure do..................

Not here.

I don't think a lack of operator maintenace and tool care is grounds for a warranty claim. How did any tool of yours get rusty? You don't polish the individual blades?

They rust within about 3 months of new.

billymade, the part number says 40811 with a circled S after it.

I have the same pair sitting next to me, been ruined for a year, can't exchange them. Your store might be nicer though. Honestly, they ****. I can't read any of the markings on mine, they're off from corrosion anyway, and as soon as you clean and coat them, they rust in 3 weeks again.

I got pissed, bought Snap-On's (still do it, but about 1/4 the rate), and stuck them in a glass jar filled with kroil. When I need them, I pull them out, spray them off with degreaser, and I have a perfect set.

This picture is AFTER being cleaned off 3x with naval jelly and scotchbrite.

 

[Vinko]

Need to get those in stainless

 

[MAD]

I got pissed, bought Snap-On's (still do it, but about 1/4 the rate), and stuck them in a glass jar filled with kroil. When I need them, I pull them out, spray them off with degreaser, and I have a perfect set.

I think the Craftsman, Snap-on, and just about all of the USA made feeler gauges are made by Kastar. The Starrett feeler gauges are the only ones I can remember looking different. Keeping them oiled is the only way I have found to keep them from rusting. The set I keep in my old VW, I just sprayed them with WD40, wraped them in an oiled rag and put it in a ziplock bag.

I should get some of the long individual feeler gauges in the sizes I use most. The same two or three sizes on my sets always wear out.