Wera Chiseldriver Warranty

[firworks]

Update:
Wera got back to me and they're replacing it! I sent them some good pictures of the tip from the side showing that it wasn't twisted or bent at all indicating I had not used it to pry. As far as warranty goes it was pretty simple. I'm not sure when the new one is arriving but I'm happy with the outcome. They did say that I might have to ship it back to them if they weren't sure what happened to the tool but that didn't end up being necessary after the pictures. I'll update one more time when I actually receive the replacement tool but just wanted to post some good news for anyone who comes across this searching because they broke their Wera tool.



Well, I got to try out the chiseling feature on the Wera Chiseldrivers today! And one of the tips broke off... I've already sent an email to Wera to see about warrantying it. I'll update here with their response.

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I was really disappointed by this as I wasn't even hitting it particularly hard and I was hitting it straight on without any prying motion.

I was replacing a hub bearing assembly on a 2000 Ford Taurus. I got the bolts out and was chiseling around the assembly on the knuckle to make enough room to get a cold chisel in and separate it. About a dozen strikes in the tip broke off. The even sadder part is I finished on the way around with an old Craftsman non "Chiseldriver" that I got from an Auction since I wasn't worried about it getting damaged. It was totally unharmed by chiseling the rest of the way around the assembly.

Also if anyone was curious, I didn't even get the stupid thing off. The first video I was watching was like "Oh it's easy just take the bolts off and it'll drop right off. It might take a little bit of chiseling around it to get it free but it's an easy replacement." Then for a second opinion after spending like 3 hours trying to get the damn thing off like that I found 1A Auto also has a video... And in it the guy says that because it's an aluminum knuckle and a cast iron hub that they often will seize together. He then proceeds to air chisel the hell out of it from behind for like 15 minutes. So that's what I have in store for me tomorrow. I'm beat for now. Every bolt on that thing was red loctited on from the factory, and hardly anything is in a position to get an impact on it. I do have an undying love for my 1/2" breaker bar though now. That thing is an unsung hero.

 

[Negen]

Should be lifetime warranty. Might contact the retailer you bought them through for faster return.

 

[logical]

How is this a sad face for Wera Warranty title? You broke a screwdriver, it happens with impact tools. I assume they will replace it for you.

 

[Olafur]

I don't know the intended use for a "Chiseldriver" aside from hammering the tip into screw heads, but I doubt it's supposed to be used as chisel.

I do know however they don't survive long if they are used as chisels.

 

[firworks]

I don't know the intended use for a "Chiseldriver" aside from hammering the tip into screw heads, but I doubt it's supposed to be used as chisel.

I do know however they don't survive long if they are used as chisels.

I can understand not using it as a chisel to actually separate the hub. That's why I had a cold chisel out there to do the heavy work. I was just chiseling a line through the hard black slime **** that's all over every break component so the cold chisel wouldn't wander.

Should be lifetime warranty. Might contact the retailer you bought them through for faster return.

That may be what Wera tells me to do anyhow. Just have Amazon process it which I guess is fine. I'm sure Amazon will do a good job with it as they are very focused on good customer service.

How is this a sad face for Wera Warranty title? You broke a screwdriver, it happens with impact tools. I assume they will replace it for you.

It's sad face because it broke almost immediately, and regardless of warranty it's better for a tool to just not break than have a good warranty. I finished what I was doing with a normal screwdriver and that did not break... That said, if Wera handles it well then I'll update the main post with a positive story about them and I'll ask a mod to change the thread to a smiley face.

 

[HOTFR8]

The change to a Thumb Up by another Moderator must mean a good thing happened.

 

[Kracin]

I can understand not using it as a chisel to actually separate the hub. That's why I had a cold chisel out there to do the heavy work. I was just chiseling a line through the hard black slime **** that's all over every break component so the cold chisel wouldn't wander.



That may be what Wera tells me to do anyhow. Just have Amazon process it which I guess is fine. I'm sure Amazon will do a good job with it as they are very focused on good customer service.



It's sad face because it broke almost immediately, and regardless of warranty it's better for a tool to just not break than have a good warranty. I finished what I was doing with a normal screwdriver and that did not break... That said, if Wera handles it well then I'll update the main post with a positive story about them and I'll ask a mod to change the thread to a smiley face.

true but with any production there will be some that make it through. if they could test every screwdriver and still be able to sell it with a few knicks on it it would happen. but they do QC like most and test a certain number from a batch and count it good.

if it makes you feel any better, i've been beating on the same drivers for years (4) and haven't broken a tip on any of them. professional use too, not just home.

 

[LB-1911]

The change to a Thumb Up by another Moderator must mean a good thing happened.

I posted a thread a few days ago about breaking a Wera chiseldriver and I used a sad face icon for the thread. I was pretty disappointed that it broke and figured they would probably say the tool was abused and wouldn't do anything for me.

I just heard back from them today and they're shipping me a new one for free!
However my thread still has a sad face. I was hoping to edit the main post with an "Update:" mentioning I was very happy with Wera's warranty service so that people could find it when searching for Wera warranty.

If it's not possible that's OK, but I thought maybe the thread could be changed to a thumbs up or smiley face or something positive so people wouldn't be discouraged when they see it searching for Wera Warranty and would open the thread to read how it went in my case.

 

[HOTFR8]

I actually read about it in another section of the forum
You have to like good results like that.

 

[indyokie]

I have 1 set of Wera, ( Stainless steel set ) I used a Philips head 1st use and it destroyed itself. Sent photos to Wera on a Friday night - Monday AM I received a nice note saying they were sending the replacement unit out No charge, and they didn't need the old unit back. I was very happy and have continued to buy Wera only since.