Should Snap On, Mac, Matco, Craftsman Waranty Tools Off eBay?

[komobu]

Do you think that used tools bought off of eBay should be guaranteed?

I think they should if they are in fact broken. I dont think they should be swapped out for scratches. What if you bought a used car with 10k miles and the Mfr stated that since you are not the original owner they were not going to warranty it? How many would find that acceptable.

As far as tools go, Snap On costs much more than harbor freight. If you dont need your tool anymore, and their is no transferable warranty, what would make your tool any more valuble than a Harbor Freight tool?

If you purchase something, I think you should have the right to sell it when you no longer need it. As much as tools cost, your tools would be virtually worthless if they were not able to be swapped out.

 

[forceyoda]

I have no problem sending a tool in for warranty if it was in good condition when I bought it used. I do not think that if I buy a broken used tool I should expect a warranty.

 

[komobu]

I have no problem sending a tool in for warranty if it was in good condition when I bought it new. I do not think that if I buy a broken used tool I should expect a warranty.

Well I suppose the original owner could have swapped it out before selling it on ebay.

I may have worded my question wrong. I am not talking about buying broken tools, I am refering to buying used tools. What I mean is if you buy a socket on ebay, and while you are using it, it breaks, should the tool truck warranty it?

 

[forceyoda]

Sorry, ment to say when i bought it used.

 

[Merkava_4]

I think brand new unused defective tools should be warranted no matter where they're from. I also think used tools that have broken while being used correctly by the original purchaser, should also be warranted. However, I think the distributor should have the option to refuse warranty service on abused tools.

 

[Vinko]

I think it should be up to each individual dealer.

 

[35mastr]

Unless it came off that truck and you paid for the warrenty when you purchased it from that truck. Then the answer is NO


There is just too much internet selling of this product going on out there for the independent distibutors to have to warrenty stuff that they never profited from.

 

[kindyr]

I think that warrantying a tool that broke during legitimate service should be the responsibility of the Corporation. Based on my understanding of the tool trucks, I don't really think it's reasonable to expect every independent dealer to replace every tool you think isn't perfect. The guys driving the tool trucks are private businesses. From what I've read on here, A lot don't have the extra cash to be ordering extra stock on hand to handle warranty replacements.

If they have the ability and can help provide better service to their customers, then it's probably in their best interest to keep their regulars satisfied. But everybody off the street? I don't know how they could afford to. And I expect that a business primary concern is to stay in business.

though this question got me thinking on a side question for the tool truck drivers. I'll start a thread on that by itself.

 

[Rickster]

Maybe you guys can help me with this. Does the tool truck owner have to eat the replacment cost or does he just return it to the multi-million dollar tool corporation for a replacement?

 

[35mastr]

Maybe you guys can help me with this. Does the tool truck owner have to eat the replacment cost or does he just return it to the multi-million dollar tool corporation for a replacement?

He does purchase it out of pocket. Then when he has his quota to send in for warrenty. He gets it credited to his trade account. But here is the kicker. He pays all the shipping. Which was normally 80.00-100.00 a month when I just sent back hardline through FED EX. That stuff is real heavy when you have a month or to worth of it.

 

[sk farmer]

tools to be used are not hurt by minor cosmetic damage or scratches. if you need absolute perfect tools they should come from unopened packages on the truck. even tools on display will show wear from vehicle vibration and god forbid greasy fingers and drool. broken tools should be replaced by anyone no matter were the come from. example. if i have 10,000 dollars of brand x and move across the state or country does that mean i no longer have a warranty for that tool. if that is the case it would be stupid for anyone to pay more then cman or hf prices .

 

[mikemolzahn]

Unless it came off that truck and you paid for the warrenty when you purchased it from that truck. Then the answer is NO


There is just too much internet selling of this product going on out there for the independent distibutors to have to warrenty stuff that they never profited from.

So you are saying that if I bought a screwdriver off truck A, and during the course of my career I change jobs and at job D I break the tool I sould not be able to get it replaced by truck D because I bought it off of truck A???????


Mike

 

[J.A.F.E.]

The cost of warranting tools is part of the cost of running a tool truck business. Both the dealer and the company share some of that expense. Regardless if it's a multimillion dollar operation or not. If the dealer doesn't like doing warranty returns TFB that's his/her job and part of the franchise agreement.

A company warrants tools through it's authorized distribution channel. If someone stole a truckload of CMan, Matco, MAC, Cornwell, SK, SO and etc. should those tools reasonably be expected to covered by a warranty?

Used tools are kind of a gray area.Technically only tools sold through the official distribution chain are new. Any other source can not sell "new" tools. Like new, same as new, new condition, etc. yes but not new. SO's warranty applies to the original purchaser because they bought the tool new any subsequent change of ownership technically ends the warranty period - and not just tools many products are warranted only to the original purchaser.

That said I've never had any issues even when the SO dealer knows I bought it used and I am honest with him. I've never warranted something for a cosmetic issue on a used item so that likely would depend on the dealer and your relationship.

But I can see why a dealer would not want to warrant used **** all day from people buying cheap of the internet. I wouldn't want to be inundated with freeloaders either.

 

[danc333]

If a tool that has a lifetime warranty breaks while you are using it correctly it should be warrantied. Buying broken tools and trying to have them replaced with new ones is wrong. I voted yes

 

[Joelfke]

I have no problem sending a tool in for warranty if it was in good condition when I bought it used. I do not think that if I buy a broken used tool I should expect a warranty.

x2....who cares who bought it as long as it was functional when you bought it

i DO have a problem buying a broken tool just for warranty

 

[Rickster]

He does purchase it out of pocket. Then when he has his quota to send in for warrenty. He gets it credited to his trade account. But here is the kicker. He pays all the shipping. Which was normally 80.00-100.00 a month when I just sent back hardline through FED EX. That stuff is real heavy when you have a month or to worth of it.

Can't you just hand them back when you pick up your new stock?

 

[35mastr]

So you are saying that if I bought a screwdriver off truck A, and during the course of my career I change jobs and at job D I break the tool I sould not be able to get it replaced by truck D because I bought it off of truck A???????


Mike

No,Thats not what I meant. If it was bought from a truck. Then it should be warrentied from a truck no matter where you are.

People are just goinmg out of their way to buy this stuff. Not from a truck just for the warrenty later.

Thats what i was getting at.

 

[35mastr]

Can't you just hand them back when you pick up your new stock?

Your stock is deleivered to you via ups or fed ex. There are no terminals for the tools trucks to go to. Unless you live near the manufacture. For example. Mac is in Ohio and I was in California.

 

[olds394]

I voted unsure because I think they should follow their policy on such things. As long as they keep any promise made I'm happy.

 

[FNFS2000]

Ebay is nothing but a nationwide garage/junk sale. Not sure about these tool companies. But a great number of manufacturers do not allow product to be sold there by authorized dealers.

 

[Merkava_4]

News Flash
New Snap-on Incorporated Warranty Policy:

No returns to mobile distributors without a printed receipt accompanied by the original purchaser.

The following is a copy/paste from ImportTuner:

If you have broken tools, please send them to
Snap On RPC ARS
2801 80th ST Dock 8
Kenosha, WI 53143

Please include a sheet of paper with all part numbers, your first and last name, shipping address, and contact phone number.

Brand New defective tools go to 1 of 4 addresses in Nevada. I'll be calling all those places up tomorrow to find out which one it is and I'll post the info here.

I talked to a different mobile distributor today than yesterday, and he gave me the official news. He said the new policy was enacted by corporate to protect the mobile distributors from the rising influx of warranty requests from persons with items purchased off eBay.

 

[35mastr]

I also dont think that they stand behind their warrenty from ebay either.

 

[lbgradwell]

News Flash
New Snap-on Incorporated Warranty Policy:

No returns to mobile distributors without a printed receipt accompanied by the original purchaser.

Well, that's fine on a go-forward basis, but it is no solution to previous sales... A company cannot change it's warranty for previous sales and if no sales receipt was required before, none is required for those older tools now.

If they try to enforce that, I hope (and expect) they will be hit with a lawsuit.

 

[Diesel_Crawler]

Well, that's fine on a go-forward basis, but it is no solution to previous sales... A company cannot change it's warranty for previous sales and if no sales receipt was required before, none is required for those older tools now.

If they try to enforce that, I hope (and expect) they will be hit with a lawsuit.

I know my dealer keeps a record of everything every one has bought to date, I do not know for sure but he was also able to pull up the stuff i bought from the other *****, whether when he got his route or what not he got his paper work and digital stuff.

I see that about 90% of the case that my guy turns down at that people will just not get through there head that just because its a "life time" warranty Does not mean you can wear the tool out through normal use and get handed another one that get all pissed off.

As for ebay, and i will check this in a moment. I thought it said some were in the fine print some were that once the tool changes hand the warranty becomes void because it is sold with the tool to that persons, not a "carry around" warranty.

 

[Merkava_4]

I still have a stack of receipts from 1999. The next time I buy a tool off the truck, the receipt is going in that file with the others. If the distributor says his printer isn't working, I'm not buying.

 

[rsanter]

depends on how the warranty is worded and how it used to be worded.
for cman I think they have to warranty it no matter what because they worded the warranty as a satisfaction guaranteed basis.

if the warranty has exclusions, then they apply.

if the company wants to change the warranty then they have to have a way to tell the old from the new and they have to have a way to replace the broken older stuff with one of like warranty.

sorry, but when the company makes a warranty it like a contract and they should have to honor it period.

dodge made the new warranty where they have a lifetime warranty on the powertrain. do you expect that the powertrain will last a lifetime?

lets say that you buy a new hemi charger and your the type of person that will keep a car you like forever. the salesman pitched the deal of the lifetime warranty for the powertrain good for the original owner and you bought it on those terms.
you love the car and you keep it for 25 years and put 250,000 miles on it. you wear out the engine from age and use, you have done no modifications to the car.
so, do you expect them to install a new engine? a good used engine? a rebuilt engine?
so what happens if those blocks have become valuable and they are worth $10,000 and yours is worn beyond the ability to rebuild. do you expect them to get you a new block? a good used block?

you can say you got a lifetime of use out of the car, but is it your lifetime or the cars lifetime?

bob

 

[Joelfke]

depends on how the warranty is worded and how it used to be worded.
for cman I think they have to warranty it no matter what because they worded the warranty as a satisfaction guaranteed basis.

if the warranty has exclusions, then they apply.

if the company wants to change the warranty then they have to have a way to tell the old from the new and they have to have a way to replace the broken older stuff with one of like warranty.

sorry, but when the company makes a warranty it like a contract and they should have to honor it period.

dodge made the new warranty where they have a lifetime warranty on the powertrain. do you expect that the powertrain will last a lifetime?

lets say that you buy a new hemi charger and your the type of person that will keep a car you like forever. the salesman pitched the deal of the lifetime warranty for the powertrain good for the original owner and you bought it on those terms.
you love the car and you keep it for 25 years and put 250,000 miles on it. you wear out the engine from age and use, you have done no modifications to the car.
so, do you expect them to install a new engine? a good used engine? a rebuilt engine?
so what happens if those blocks have become valuable and they are worth $10,000 and yours is worn beyond the ability to rebuild. do you expect them to get you a new block? a good used block?

you can say you got a lifetime of use out of the car, but is it your lifetime or the cars lifetime?

bob

i purchased a chevy from a local dealer with a "lifetime warranty" and its a bunch of ********. in order for the warranty to keep true you have to service the car with THEM and ONLY THEM every 3000 miles and you have to do all the services they "recommend" and if you decline ONE service your warranty is null and void

 

[-B-]

second hand (IE not a representative of the company) = no warranty

conspiring to warranty a tool bought second hand for warranty is fraud
shipping such an item over state lines is interstate fraud and could be mail fraud
posting such plans and activities on a forum is public record which is considered enough evidence to convict

BTW SO reads the board and do the others

 

[localandbitter]

I am not a lawyer, and more importantly not your lawyer.

Considering that the terms of the original sale are premised upon factors such as the manufacturer's warranty promise -- not including restrictions of warranty replacement solely to original purchasers -- any changes in warranty practice applied to previously sold tools would render the manufacturer and their distributor's sales to be fraudulent, and not the second-hand purchaser's attempt to warranty their product.

The -- in my opinion -- inflated price for these tools are in part due to quality, craftsmanship and also the cost associated with warranty liabilities to support the product through its lifetime. The original terms of warranty, as far as I am aware, are tied to the product and not to the original purchaser.

Consider that the purchaser is only willing to pay such a price for the manufacturer's product under the premise that its resale value will remain strong because of the warranty that backs it.

If the original purchaser had known that this manufacturer would not warranty their products to subsequent owners, would the purchaser be willing to pay the price asked?

If the answer is no, in the situation described above, the sale is fraudulent.

If this manufacturer chooses to warranty products only to the original purchaser with the receipt, find another manufacturer, or don't pay what they will continue to ask for their products. The intangible warranty is part of the product's value.

 

[fauske]

As far as tools go, Snap On costs much more than harbor freight. If you dont need your tool anymore, and their is no transferable warranty, what would make your tool any more valuble than a Harbor Freight tool?

I can see both sides of this... however, as a buyer of used tools, I would pay more for Snap On/MAC etc. because I have faith that--used correctly--these tools won't break... where as with a Harbor Freight tool, I EXPECT it to break eventually.

 

[fauske]

If this manufacturer chooses to warranty products only to the original purchaser with the receipt, find another manufacturer, or don't pay what they will continue to ask for their products. The intangible warranty is part of the product's value.

Well said.

 

[Shocker]

Well, on the Cornwell truck I rode on, he warranties everything. I am pretty sure that a lot of those tools he took back, he wasn't sure of their original origin.

 

[Vinko]

If the dealer doesn't like doing warranty returns TFB that's his/her job and part of the franchise agreement.

My S-O dealer doesn't have a contract -- at least not anything like you'd see today -- though he's had his route for over 30 years. He's not obligated to warranty anything and he's doesn't work "for" Snap-On.

 

[tankboy_taylor]

dunno what tool dealers you guys are dealing with but all my tool guys warranty my stuff most of the time without even looking at it. hell Ive had them warranty **** they knew I bought off ebay

 

[nate379]

Of course and they do. If you have trouble with a douche bag tool guy call Snap On corporate and they will set his *** straight or take care of your problems directly. Have done it before.

while you are using it, it breaks, should the tool truck warranty it?

 

[nate379]

I don't know where you got that info but it makes about as much sense as **** on a bull.

second hand (IE not a representative of the company) = no warranty

conspiring to warranty a tool bought second hand for warranty is fraud
shipping such an item over state lines is interstate fraud and could be mail fraud
posting such plans and activities on a forum is public record which is considered enough evidence to convict

BTW SO reads the board and do the others

 

[rsanter]

i purchased a chevy from a local dealer with a "lifetime warranty" and its a bunch of ********. in order for the warranty to keep true you have to service the car with THEM and ONLY THEM every 3000 miles and you have to do all the services they "recommend" and if you decline ONE service your warranty is null and void

your right, it BS.
but, that is because you did not comply with the terms of the warranty.
how about if you bought the car and the warranty said lifetime no matter what and then they changed it to warranty only if.....

bob

 

[komobu]

Consider that the purchaser is only willing to pay such a price for the manufacturer's product under the premise that its resale value will remain strong because of the warranty that backs it.

If the original purchaser had known that this manufacturer would not warranty their products to subsequent owners, would the purchaser be willing to pay the price asked?

If the answer is no, in the situation described above, the sale is fraudulent.

If this manufacturer chooses to warranty products only to the original purchaser with the receipt, find another manufacturer, or don't pay what they will continue to ask for their products. The intangible warranty is part of the product's value.

This is what I was trying to say in my original post...but you said it much better!!!

 

[Joelfke]

your right, it BS.
but, that is because you did not comply with the terms of the warranty.
how about if you bought the car and the warranty said lifetime no matter what and then they changed it to warranty only if.....

bob

well im a little more pissed at the fact that they didnt tell me nor have it written anywhere that i was aware of...then when i asked for it in writing they suppplied some generic POS paper that said the terms....its just a scam to get people to buy their cars....

sorry a little off topic

 

[wantedabiggergarage]

First, not all warranties are the same, then again, not all warranties are actually warranties (Sears "Guarantee, for how long it will last")


Second, if this ONLY works for the original purchaser, then some of the presents I have received, have no warranty. Should they really be pushing the fathers day thing? The father gets a tool that will have no warranty then.

I don't think this has been completely thought out.