Snap On Hammer Warranty?

[JDon99]

I have both SO and TC mallets now, and find the Snappy to be more comfortable in my hand. So I have been considering getting a full set of SO dead blow ball peens, how is their warranty?

 

[G_P]

They warrantied a decades old dead blow that broke apart on me. No hassles.

 

[shockwave]

Lifetime warranty on plastic handles had an 8 oz replaced because head came apart

 

[Dmoen]

Lifetime. I really use them hard. So I break a couple a year. Various sizes. Most of the time the ball peen end breaks off. The handles are so nice you can really lay into them!

 

[Buckgnarly]

No problems here, handles and heads.

 

[AmateurMechanic]

I have both SO and TC mallets now, and find the Snappy to be more comfortable in my hand. So I have been considering getting a full set of SO dead blow ball peens, how is their warranty?

If you have a SO dealer that you have a good relationship with, I'm sure you'll never have any warranty issues.

If you don't have a SO dealer nearby that you've built up a relationship with, better keep that receipt just in case...

 

[Buckgnarly]

If you have a SO dealer that you have a good relationship with, I'm sure you'll never have any warranty issues.

If you don't have a SO dealer nearby that you've built up a relationship with, better keep that receipt just in case...

So it has happened to you? I have never had the CS ask me for receipts, and have yet to hear anyone rejected because of no receipt. If you did not buy from SO site or dealer, then you cannot complain about no receipt.

 

[AmateurMechanic]

So it has happened to you? I have never had the CS ask me for receipts, and have yet to hear anyone rejected because of no receipt.

GJ members have mentioned it happening before. Not saying it'll happen in every case but it looks like SO warranty can be difficult if you don't have a established relationship with a SO driver.

Just one example out of the many threads on this issue:
http://www.garagejournal.com/forum/showthread.php?t=161863

 

[AmateurMechanic]

Snap-On's official policy is that a receipt is required.

I'm sure that if you have a good relationship with your driver, you don't need a receipt to warranty stuff, but if you're not a full-time mechanic and don't have a SO driver, you should keep the receipt.

https://www1.snapon.com/display/termsofsale.nws


"This warranty only extends to the original Customer and cannot be transferred or assigned. To obtain warranty service contact the Snap-on Customer Care Center via telephone at 1-877-762-7664 or e-mail [email protected]. The following information will be required with the customer’s warranty request: (1) date and proof of purchase, (2) where customer purchased the product, (3) full name, (4) shipping address, (5) phone number, (6) e-mail address, (7) item number(s) or approximate weight of return package. Warranty requests that do not include all of the required information will not be processed."

 

[Buckgnarly]

GJ members have mentioned it happening before. Not saying it'll happen in every case but it looks like SO warranty can be difficult if you don't have a established relationship with a SO driver.

Just one example out of the many threads on this issue:
http://www.garagejournal.com/forum/showthread.php?t=161863

First mistake is sending them in without calling first, they do not take mail ins without prior approval.

 

[AmateurMechanic]

First mistake is sending them in without calling first, they do not take mail ins without prior approval.

See above. Their official policy is to require a receipt. I'm not saying they won't make exceptions, but what I am saying is that the OP should keep all of his receipts if he buys off the SO website.

 

[Buckgnarly]

Besides, Snap-On's official policy is that a receipt is required.

I'm sure that if you have a good relationship with your driver, you don't need a receipt to warranty stuff, but if you're not a full-time mechanic and don't have a SO driver, you should keep the receipt.

https://www1.snapon.com/display/termsofsale.nws


"This warranty only extends to the original Customer and cannot be transferred or assigned. To obtain warranty service contact the Snap-on Customer Care Center via telephone at 1-877-762-7664 or e-mail [email protected]. The following information will be required with the customer’s warranty request: (1) date and proof of purchase, (2) where customer purchased the product, (3) full name, (4) shipping address, (5) phone number, (6) e-mail address, (7) item number(s) or approximate weight of return package. Warranty requests that do not include all of the required information will not be processed."

I have no truck, they have never required receipt in about 10-15 call ins I have done....I am not doing bucket fulls bought at yard sales though. there are WAY more cases of good service than receipt required.

 

[AmateurMechanic]

I have no truck, they have never required receipt in about 10-15 call ins I have done....I am not doing bucket culls bought at yard sales though.

Again, I'm just posting their official policy. I'm not saying they will require a receipt in every case, but that is their official policy.

If the original poster gets his warranty claim denied by SO down the road because he listened to some guy on GJ who said he wouldn't need a receipt, how do you think he'd feel?

Better safe than sorry. Keep those receipts. It doesn't matter if there are 100 cases of no receipt needed for every 1 case of receipt needed. You could be that 1 case the next time you return something, especially since SO's official policy is extremely clear about a receipt being required.

 

[shockwave]

Most of the issues I have heard with warranty is people that never buy anything from there dealer and only warranty is when I hear about issues

 

[epmills]

Most of the issues I have heard with warranty is people that never buy anything from there dealer and only warranty is when I hear about issues

I have never had a problem, I might buy 2-3 items a year from my dealer, and that is a big might (not a good customer of his) ... I buy most of my SO stuff off CL and online, he has never had a problem warrantying anything I give him.

 

[Empty Pockets]

I drive for a large trucking company. The SnapOn Driver is constantly at our terminal. While I don't work in the shop, I have never had an issue with the few items I have had to swap out.

 

[Hiball]

See above. Their official policy is to require a receipt. I'm not saying they won't make exceptions, but what I am saying is that the OP should keep all of his receipts if he buys off the SO website.

Just for Reference, Even HF's Policy requires Proof of Purchase, Its there to scare the Flea Market hounds away, Ive never been asked to provide proof of purchase, Then again im not warranting Rusted up tools by the Box load.

 

[snapmom]

I broke my 32oz deadblow for the third time the other day. Called, them and they emailed me a shipping label.

 

[mykvr6]

yup. got two hammers replaced under warranty recently for free. I had a dual soft face hammer where the handle and body started to crack apart. And a 40oz dead blow ball peen that started doing the same thing. I called in since I don't work in a shop anymore and snap on warrantied both. Lifetime warranty the lady said. I have two brand new ones in my snap on box now that I get to use. Both of them started cracking a couple years ago and I never even thought to call snap on, but then after being on here and seeing how they have taken care of others I called them up. They did me right. Both hammers were bought back in 2000 or 2001. Back when I was an installer the snap on guy came around every week and I was a sucker for the shiny tools. Paid a lot of money for some of my stuff but honestly I've had a lot of it for over ten years now with no issues.

 

[JDon99]

Thanks for the replies everyone. I don't have a dealer so they will be purchased directly from SO online. Does anyone know if they keep online purchases on record?

 

[MilwaukeeFish]

Thanks for the replies everyone. I don't have a dealer so they will be purchased directly from SO online. Does anyone know if they keep online purchases on record?

Yup. When I had to call on something they pulled the order up at their end, from the number that was on my order confirmation email.

'If' they don't keep records long term, I suppose your email confirmation will still serve as a receipt.

 

[Formula]

They warrantied a decades old dead blow that broke apart on me. No hassles.

Same here.

 

[Bigstevex4]

I have a dead blow broke the end off handle tried 2 different Snap on guys nether one would warranty it. long been out of buying tools off the tool truck.

 

[Tebbiebear]

Snap-On's official policy is that a receipt is required.

I'm sure that if you have a good relationship with your driver, you don't need a receipt to warranty stuff, but if you're not a full-time mechanic and don't have a SO driver, you should keep the receipt.

https://www1.snapon.com/display/termsofsale.nws


"This warranty only extends to the original Customer and cannot be transferred or assigned. To obtain warranty service contact the Snap-on Customer Care Center via telephone at 1-877-762-7664 or e-mail [email protected]. The following information will be required with the customer’s warranty request: (1) date and proof of purchase, (2) where customer purchased the product, (3) full name, (4) shipping address, (5) phone number, (6) e-mail address, (7) item number(s) or approximate weight of return package. Warranty requests that do not include all of the required information will not be processed."

2 weeks ago I had a 20 year old dead blow replaced by Snap-On, I sent pics of it and they shipped out a new hammer. No receipt, no problem. Oh, and no dealing with the truck guys.

 

[Finky198]

Ive broken a few 16oz ball piens over the years when I had a dealer I went through the dealer when I haven't had a dealer which is now called the number on the web site and i usually get a replacement in three days no hassles no problems no issues

 

[ihateminimumwage]

Thanks for the replies everyone. I don't have a dealer so they will be purchased directly from SO online. Does anyone know if they keep online purchases on record?

They better!

I've moved around too much or the dealers don't last in areas, so I've never had the same one for over a year. I've bought 99% of my Snap-On through the website (and SEP when I was a student), so at least they'd have a record of purchase. Worst case I have a zip lock bag with all of my tool receipts (that offer a warranty) in a file box.

 

[martin666]

I've warranted maybe half dozen things this year by calling customer service have never been asked if I was original purchaser, (even though I was ) every item was at least 20 years old. Never had to send broken tool back or submit pictures or anything, was told to throw it away or do whatever. Haven't dealt with a truck for years, anything I want to buy I do directly on line. Nothing but great service via phone

 

[kelpaso1]

2 weeks ago I had a 20 year old dead blow replaced by Snap-On, I sent pics of it and they shipped out a new hammer. No receipt, no problem. Oh, and no dealing with the truck guys.

Same thing here. I have never had to show a receipt for 20 year old cutters, pliers, dead blow etc. Best customer service of ANY company as far as I'm concerned. And since I work from home now I have no truck. I deal with them online and never had a problem ever.

 

[bry@n]

I warranties a hammer with the soft face fell apart. No hassle at all.

 

[G_P]

I broke my 32oz deadblow for the third time the other day. Called, them and they emailed me a shipping label.

I've never once been asked to send the old tool back. Still have the steel innards of that old deadblow. Just a steel rod with the cylinder full of shot on the end. Might make a custom hammer with it one day.