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Poor Quality on New SK Wrench Set

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shanny19

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Eric, Any Insight you can give on possibly establishing a SK front through any Retailers or Auto Parts stores etc?

That would be nice for both the consumer and SK, because these tools with defects that are finding their way into the hands of consumers who care about the defects, wouldn't.

I'd love to be able to handle some SK instead of relying on mail order.

My local tool store has switched hardline providers twice in the last few years, from Stanley (Proto USA) to King Tony and back to Stanley (DeWalt Taiwan). Clearly they are searching for the right quality/price ratio for their business model. Wouldn't it be cool if they had access to SK USA......
 
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66354dream

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That would be nice for both the consumer and SK, because these tools with defects that are finding their way into the hands of consumers who care about the defects, wouldn't.

I'd love to be able to handle some SK instead of relying on mail order.

My local tool store has switched hardline providers twice in the last few years, from Stanley (Proto USA) to King Tony and back to Stanley (DeWalt Taiwan). Clearly they are searching for the right quality/price ratio for their business model. Wouldn't it be cool if they had access to SK USA......

That's EXACTLY what I'm talking about, I think SK has the perfect spot to fill in the market for quality/price and country of origin for people that want a great tool right here right now, I personally would spend a lot more money on their stuff if it was readily available at near by stores.
 

shoggoth80

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I've got a lot of SK in my work box. They get wailed on, pretty much everyday. I've had exactly one interaction with customer service over a damaged piece on my ratchet (selector wheel), and they sent out a whole rebuild kit for it, when all I had asked was "Is the selector still an available part?" Not "Hey, can I get something free?" It was more than I expected, which is a rare thing these days. I rebuilt the ratchet when the kit came in, and it is ticking along just fine. This doesn't even scratch on wrench use. I work in a fleet shop, we beat stuff.

A lot of other guys have positive experiences too. Your wrench set came out funky and wrong. I'm more than certain SK will square it away.
 

Ign

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Hey SK Eric, if you're listening PLEASE bring back these reversible ratcheting wrenches and save the world from GW ilk. These have been flawless for me for 10 years. They never hang up or self-reverse and have endured breaking frozen fasteners more than I should admit. Plus they go down to 6mm/ 1/4", smaller than lower quality sets. I LOVE THESE!!
 

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Kensgarage

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Hey SK Eric, if you're listening PLEASE bring back these reversible ratcheting wrenches and save the world from GW ilk. These have been flawless for me for 10 years. They never hang up or self-reverse and have endured breaking frozen fasteners more than I should admit. Plus they go down to 6mm/ 1/4", smaller than lower quality sets. I LOVE THESE!!
Buy a set of Facom....also Kabo produced.
 

dnschmidt

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Why is it that S-K always gets the benefit of the doubt plus about 150%. If anybody else has a problem (especially H-F god forbid) the wrath of God comes down upon their heads. If S-K has a problem it must be a Friday afternoon or a one of a kind issue. I guess if you make it in America you always get an apologist explaining away your quality control problems and why you can't ship anything on time.
 

Davefr

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Why is it that S-K always gets the benefit of the doubt plus about 150%.

Have you actually read the whole thread? I don't see it quite this way.

A lot of us really want SK to succeed as a source of quality USA tools at kindler/gentler prices. However SK really needs to focus on making quality Job 1 because the market is totally unforgiving to premium brands with quality escapes.

Quality is the result of the entire process not just the final inspection and I hope SK is "getting it".
 

Kensgarage

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Have you actually read the whole thread? I don't see it quite this way.

A lot of us really want SK to succeed as a source of quality USA tools at kindler/gentler prices. However SK really needs to focus on making quality Job 1 because the market is totally unforgiving to premium brands with quality escapes.

Quality is the result of the entire process not just the final inspection and I hope SK is "getting it".
If they don't maybe the next guys will..
http://junkyardtools.com/tool_history/sk_tools
 

Hiball

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Why is it that S-K always gets the benefit of the doubt plus about 150%. If anybody else has a problem (especially H-F god forbid) the wrath of God comes down upon their heads. If S-K has a problem it must be a Friday afternoon or a one of a kind issue. I guess if you make it in America you always get an apologist explaining away your quality control problems and why you can't ship anything on time.

Blah.. All Brands Domestic and Abroad have QC from time to time, Nobody is defending them based off COO. The Whole "Well if it happened to HF" argument is Unfounded, There are tool snobs on both sides of the aisle. The Thing about SK is been clearly explained over and over, They are a New company with New Equipment and there will be some learning curves. Im not sure how old you are but there was a time in the Not too distant past where Import tools suffered considerably with QC, they have figured it out. Im not even 100% sure this isnt just a small blemish, Its not like we have seen numerous threads with shallow broaching.
 
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sk farmer

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Blah.. All Brands Domestic and Abroad have QC from time to time, Nobody is defending them based off COO. The Whole "Well if it happened to HF" argument is Unfounded, There are tool snobs on both sides of the aisle. The Thing about SK is been clearly explained over and over, They are a New company with New Equipment and there will be some learning curves. Im not sure how old you are but there was a time in the Not too distant past where Import tools suffered considerably with QC. Im not even 100% sure this isnt just a small blemish, Its not like we have seen numerous threads with shallow broaching.

he knows what he is saying and just playing stupid, he is just potstirring as he is the local toptul pitchman.
 

SantaAna12

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Why is it that S-K always gets the benefit of the doubt plus about 150%. If anybody else has a problem (especially H-F god forbid) the wrath of God comes down upon their heads.

Might have something to do with Garage Journal hosting SK days.
Yes I have read the whole thread.
Yes I have read the whole SK 2014 thread.

The "old stock" excuse was used last year, and would be used this year if it had any legs left.
Ideal aquired SK in 2010 and its about "a new owner" sorting out the problems? Have you read Hootbros post? Short and straight out.

It's not about me or dnschmidt or ANYONE else bashing SK. It's about Ideal raising the expectation. Reread the 2014 SK days thread....especially the end posters asking where their orders were. This is not bashing or complaining, this is Ideal not meeting expectations.

I have a long relationship with SK tools. I hope that Ideal can fix the problems, and meet expectations. Last year I cancelled my order, and ended up buying Koken Zeal tools that were more affordable and a higher quality tool. My future purchases now consider Koken before SK based on my experience.

As far as the wrath of God? My opinion is not based on others and their post count.
 

Ign

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Why is it that S-K always gets the benefit of the doubt plus about 150%. If anybody else has a problem (especially H-F god forbid) the wrath of God comes down upon their heads. If S-K has a problem it must be a Friday afternoon or a one of a kind issue. I guess if you make it in America you always get an apologist explaining away your quality control problems and why you can't ship anything on time.

I actually agree w this. And was my point w the Proto thread too.

Yes, there are people on both sides of the aisle but if it's HF or China there are a LOT more haters that pop up than defenders. In this thread, if nothing else, it's more even w far more people coming to the defense of SK or Proto than would for Harbor Freight.

edit: and Rice Rocket's right about an apparent "culture" at SK. This is one of those virtually intangible things in manufacturing that makes all the difference. I don't mean to harp on the Japanese -and I'm not Japanese- but there's a reason their manufacturing processes are studied and taught extensively. They have a "culture" of quality and as was said in a YouTube video I recently watched where a guy was comparing real Mitutoyos to Mitutoyo knockoffs, with the Japanese "if it's not right it doesn't leave the factory." Do they have defects, sure, but the examples in this thread alone already far exceed what the Japanese would allow.
 
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ChevyEFI

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Why is it that S-K always gets the benefit of the doubt plus about 150%. If anybody else has a problem (especially H-F god forbid) the wrath of God comes down upon their heads. If S-K has a problem it must be a Friday afternoon or a one of a kind issue. I guess if you make it in America you always get an apologist explaining away your quality control problems and why you can't ship anything on time.
To me, there's a big difference between:

A company that made a quality product my Grandfather used, my Dad uses, I use, and my son(s) use. Same COO creating jobs within hours of where I grew up. Same PN on much of it over decades.

Versus

A company that changes manufacturers of a product, may or may not disclose changes in material or design, and makes most decisions on the the lowest bidder vs. many other factors the consumer might find important.

Is Stanley or HF really the same as SK and it a simple apologist scenario? Not even close.

Everyone the world wide has some degree of local pride. Nothing wrong with that. I was born here, value the people and products from the world-wide, and can still love my country. However, I can respect the business decisions of a Stanley that takes a Facom design and Sidchromes it for sale down under.

From an economic stanpoint as consumers, we benefit from diversity. Including buyers who want to try Toptul. You opt to sell tools that are kind of a pain in the *** to source in our country. We have more choices accordingly.

:thumbup:
 

maico

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Hey SK Eric, if you're listening PLEASE bring back these reversible ratcheting wrenches and save the world from GW ilk. These have been flawless for me for 10 years. They never hang up or self-reverse and have endured breaking frozen fasteners more than I should admit. Plus they go down to 6mm/ 1/4", smaller than lower quality sets. I LOVE THESE!!

Taiwanese design and manufacture. The mechanism in this design, sold under various brands, is really excellent

facom2.jpg
 
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Fedwrench

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Why is it that S-K always gets the benefit of the doubt plus about 150%. If anybody else has a problem (especially H-F god forbid) the wrath of God comes down upon their heads. If S-K has a problem it must be a Friday afternoon or a one of a kind issue. I guess if you make it in America you always get an apologist explaining away your quality control problems and why you can't ship anything on time.

I don't see SK getting a lot of slack cut here. If anything, most people tend to be more critical of it. :wtf: Some of the complaints may be trivial to some but, I can say that as a paying customer and tool user, I want tools new out of the box or plastic bag to be flawless. I know they'll get used hard and put up wet with scratches, dings, dents, concrete rash, grease grime and whatever else, etc. but, but that comes later. Maybe it's like buying a new car, you want it perfect when you leave the dealers lot but, you know scratches, stone chips are coming later. :dunno:

As for Harbor Freight, I for one view them as purely disposable tools, nothing more. That does not make them bad and they may serve you well but, they're aren't legacy tools meant to last a lifetime of hard use but, that's just me. Use whatever you like. :beer:
 

dnschmidt

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Those reversible combination wrenches are made by KABO and TOPTUL sells them in a very nice metal case. The part number is GBA1541 and you can view the kit at TOPTUL's Website. They cost more than equivalent Gearwrench product but I've never had one fail. I've got two of these kits, one for my own personal use and the second that's brand new in the box that I'll willing to sell. PM me if you're interested. You're going to be in the $190 range for this kit plus shipping which would likely be around $10.00 depending upon where you live.
 

organ

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Might have something to do with Garage Journal hosting SK days.
Yes I have read the whole thread.
Yes I have read the whole SK 2014 thread.

The "old stock" excuse was used last year, and would be used this year if it had any legs left.
Ideal aquired SK in 2010 and its about "a new owner" sorting out the problems? Have you read Hootbros post? Short and straight out.

It's not about me or dnschmidt or ANYONE else bashing SK. It's about Ideal raising the expectation. Reread the 2014 SK days thread....especially the end posters asking where their orders were. This is not bashing or complaining, this is Ideal not meeting expectations.

I have a long relationship with SK tools. I hope that Ideal can fix the problems, and meet expectations. Last year I cancelled my order, and ended up buying Koken Zeal tools that were more affordable and a higher quality tool. My future purchases now consider Koken before SK based on my experience.

As far as the wrath of God? My opinion is not based on others and their post count.
Hey, man... five years ain't much time for such a small, mom & pop operation to sort out a few QC issues...
 

Ign

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I don't see SK getting a lot of slack cut here. If anything, most people tend to be more critical of it. :wtf: Some of the complaints may be trivial to some but, I can say that as a paying customer and tool user, I want tools new out of the box or plastic bag to be flawless. I know they'll get used hard and put up wet with scratches, dings, dents, concrete rash, grease grime and whatever else, etc. but, but that comes later. Maybe it's like buying a new car, you want it perfect when you leave the dealers lot but, you know scratches, stone chips are coming later. :dunno:

As for Harbor Freight, I for one view them as purely disposable tools, nothing more. That does not make them bad and they may serve you well but, they're aren't legacy tools meant to last a lifetime of hard use but, that's just me. Use whatever you like. :beer:

I completely agree here on cosmetics. One or two small blemishes in a set, I don't care. But the tools shouldn't look used or have chipping or flaking chrome, OR I should be paying used prices. Just like a car, I'm not gonna pay for a new car with tears in the seats. But if I put scars on my tools, it's a war wound or a badge of honor, and oftentimes a cool story follows, just like scars.

I'm no tool polisher at all, but new prices should net me new tools - a BLANK SLATE for me to scratch up!!!
 

PJNJ

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Those reversible combination wrenches are made by KABO and TOPTUL sells them in a very nice metal case. The part number is GBA1541 and you can view the kit at TOPTUL's Website. They cost more than equivalent Gearwrench product but I've never had one fail. I've got two of these kits, one for my own personal use and the second that's brand new in the box that I'll willing to sell. PM me if you're interested. You're going to be in the $190 range for this kit plus shipping which would likely be around $10.00 depending upon where you live.

Bashing a company only to later try to make money selling another company's tools in the same thread - priceless.

:beer:
 
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Skin

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Hey, man... five years ain't much time for such a small, mom & pop operation to sort out a few QC issues...

Well Ideal isn't "mom and pop" but it also hasn't been 5 years of manufacturing. Ideal acquired SK in 2010 but they didn't have a factory until 2012.

Western Forge has been making the wrenches since 2011.
 
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dnschmidt

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I don't see why I'm accused of bashing S-K. I said nothing with respect to S-K. What I did say is that people always give them the benefit of the doubt. The statement that they can't ship on time is simply a matter of fact especially with respect to their ratchet wrenches. I mentioned that I have an extra set of wrenches only because maico seemed so desperate for them. You'll notice that I don't have these on EBay because I feel that the price TOPTUL charges for them is so high that they will not sell at a price point that I will enable me to make a profit from them. I did it as a service. If somebody says that they really want something and you have that spare something offering it to them seems like a kind thing to do to me.
 

sk farmer

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Taiwanese design and manufacture. The mechanism in this design, sold under various brands, is really excellent

facom2.jpg

I don't see why I'm accused of bashing S-K. I said nothing with respect to S-K. What I did say is that people always give them the benefit of the doubt. The statement that they can't ship on time is simply a matter of fact especially with respect to their ratchet wrenches. I mentioned that I have an extra set of wrenches only because maico seemed so desperate for them. You'll notice that I don't have these on EBay because I feel that the price TOPTUL charges for them is so high that they will not sell at a price point that I will enable me to make a profit from them. I did it as a service. If somebody says that they really want something and you have that spare something offering it to them seems like a kind thing to do to me.

i don't see much desparation in maico's comment.

it's called the classifieds or a private message. nice try on the fishing though.:lol:
 

SK Eric

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Eric, Any Insight you can give on possibly establishing a SK front through any Retailers or Auto Parts stores etc?

We explored that recently with a national chain, but couldn't come to a love connection. For the time being, we're committed to re-building the truck network, doing more with our brick and mortar retailers, and developing our eCommerce capabilities.
 

M6erfan

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I don't see SK getting a lot of slack cut here. If anything, most people tend to be more critical of it. :wtf: Some of the complaints may be trivial to some but, I can say that as a paying customer and tool user, I want tools new out of the box or plastic bag to be flawless. I know they'll get used hard and put up wet with scratches, dings, dents, concrete rash, grease grime and whatever else, etc. but, but that comes later. Maybe it's like buying a new car, you want it perfect when you leave the dealers lot but, you know scratches, stone chips are coming later. :dunno:

As for Harbor Freight, I for one view them as purely disposable tools, nothing more. That does not make them bad and they may serve you well but, they're aren't legacy tools meant to last a lifetime of hard use but, that's just me. Use whatever you like. :beer:

I agree 100% with the car analogy. If you put up your hard earned money for a brand new car/truck and the paint had overspray and and waves all over would you be happy? Would you say to yourself or others "well, its gonna' get rock chips eventually"? I wouldn't. But more to the point, what if there were multiple similar complaints about this car company's QC? And on top of it ,the car/truck from this manufacturer priced their goods in the top of the segment? Would you buy it in the first place? With all the other competitors out there, I'd think hard before purchasing...

Reminds me of Detroit car manufacturers in the 70's and 80's...How did they end up? I don't think Ideal can count on a gov't bail out...
 
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Sprintman

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We explored that recently with a national chain, but couldn't come to a love connection. For the time being, we're committed to re-building the truck network, doing more with our brick and mortar retailers, and developing our eCommerce capabilities.

"Mate after looking at the **** delivered I'd say you have more to worry about than fixing your truck network"
 

arz71

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I bought a set of long pattern SK Wrench during the HJE SK day and have to say I am very disappointed in the quality. Most of the wrenches 11mm and smaller don't have the open end cut nearly deep enough. I compared them to a normal length SK SAE set I have and also to a metric Proto Challenger set and there is a fair amount of difference. The 7mm is by far the worst.

What should I do with these? Pack them up and return them or call SK? I have never had this happen and I have quite a few wrench sets.

uploadfromtaptalk1447861332292.jpg
uploadfromtaptalk1447861364391.jpg


Sent from my SM-G900R4 using Tapatalk

Looks like they were made from using a band saw.

I got an older set of SK 6-19mm SuperKrome Long handle combination wrenches at least 15 years old and they are the toughest wrenches I have ever owned.



I still go by the motto of ...

Quality over Quantity something in today's world is long gone. Lots of quantity available today in all areas.
 

Brownsfan

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And we wonder why reps and tool truck guys no longer post here. He is here to help. He doesn't control qc issues. It never fails. Every single one I have seen since I joined gets **** on for one reason or another. All he is trying to do is help anyone that has issues not take **** from people about things he can't control.
 
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Hiball

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And we wonder why reps and tool truck guys no longer post here. He is here to help. He doesn't control qc issues. It never fails. Every single one I have seen since I joined gets **** on for one reason or another. All he is trying to do is help anyone that has issues not take **** from people about things he can't control.

I wouldn't sweat it, a quick review of Sprintmans post history Cleary shows a pattern of hatred towards anything outside of Toptul, He seems very upset with truck brands and US made tools in general. I give Eric credit, he doesn't seem scared to give some back, I don't think he is going anywhere.
 

1982fxr

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And we wonder why reps and tool truck guys no longer post here. He is here to help. He doesn't control qc issues. It never fails. Every single one I have seen since I joined gets **** on for one reason or another. All he is trying to do is help anyone that has issues not take **** from people about things he can't control.

this ^^^^
 

blarf

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And we wonder why reps and tool truck guys no longer post here. He is here to help. He doesn't control qc issues. It never fails. Every single one I have seen since I joined gets **** on for one reason or another. All he is trying to do is help anyone that has issues not take **** from people about things he can't control.

If Eric isn't responsible for QC and can't fix it, then someone who is or can should be posting to the forums. Nobody's really looking for a turd distribution network. I'll give you three examples of why I haven't bought any SK recently:

- SK day at HJE happened recently. Cool. Not a lot of interesting stuff, but I could use another breaker bar (note: I still miss my old SK breaker bar that was broached on the end and doubled as an extension) so I peruse the forum to see what people think of current SK quality. Good thing HF has their improved breaker bar.

- Time to fill out my ratcheting wrenches. Those 2 degree SK wrenches look pretty slick. Delayed indefinitely because of QC issue? Fine, I'll just go with Gearwrench.

- I trashed my 1/2" chrome u-joint, so I might as well invest in some impact swivel adapters (and new chrome ones). No up to date PDF catalog on the SK site? Good thing they have a fancy flash catalog... what is this nineteen freaking ninety-seven? The PDF doesn't even list 1/4" or 3/8" chrome u-joints (why should it, it's a few years out of date).

SK at this point is like a vendor I used to do business with (FCP Groton, now FCP Euro). FCP had/has very competitive prices, typically decent service, and could get even the most obscure parts you could think of. Only thing is they'd **** up each and every order in at least one way. Eventually I got tired of having to call or write to get my orders corrected and moved on to other vendors. They're great guys, and they even had the parts for an oddball Peugeot water pump in stock... but ultimately it wasn't worth the hassle.

If I wanted to deal with the uncertainty and pay the overhead of a truck distribution network I'd be buying from SnapOn or Matco (both service the shops within walking distance of my house). SK should, first and foremost, fix their tools so that you can buy with confidence from even the slimiest of tool truck drivers.
 

Skin

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If Eric isn't responsible for QC and can't fix it, then someone who is or can should be posting to the forums. Nobody's really looking for a turd distribution network.


Excuse me but he already posted this 90 posts back

I have a couple of emails to the higher-ups at S·K about the broaching and the chrome issue. I expect to have a meeting with them later today to address these specific issues.

First: it goes without saying that this is not the quality that we expect from ourselves and we will make it right. To to OP, and breaker bar purchaser, and the other posters in this thread, please call us at (800) 822-5575. We will of course take care of you and replace your parts.

Second: This is not HJE's fault. The parts in question are, from what we can tell, not old stock from pre-IDEAL days. We own this, and as I said above, we'lll make it right.

Third: I want to follow up on all of the issues addressed in this thread to be sure that you get the quality that you and we expect from S·K. Please feel free to PM me or for faster response, send me an email at [email protected] and I will be sure to chase any loose ends down.

I don't know yet what happened here, but it should be clearer after I meet with folks later on. Again, this is not, and should not be a part of the S·K story. We'll take care of you, and we'll address the underlying issues.

Seems like a fair response. So relax and let it a resolution happen.

There is literally no need to be a douchebag to the guy.
 

Brownsfan

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And the ones being the biggest d bags are the ones who didn't even buy anything or own any SK tools. He posted he will bring it to the right people. What more do you want a rep of a tool company to do on forum where he is here to HELP end users. Are those issue acceptable? Hell no. Is it being handled? As far as I can see yes. The OP is being taken care of and the people who cn fix this have been notified. The OP has a legitimate issue. Some have posted very minor issues that border on OCD tool polishing. I have pretty much all the basic hand tools I need. But if I feel the need to buy something new or upgrade SK will be my first choice. I'm looking at the clip removal tools they came out with. They look handy. I also want some flex head ratchets. I will probably buy so.e SKS.
 

shockwave

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I am glad sk is addressing this situation I know it will not be without future qc issues but addressing the issues is key progression and look forward to future sales from me

And will you be working with independent tool dealers or making sk only tool trucks and is the Atlanta market in your idea
 

Askme42

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We explored that recently with a national chain, but couldn't come to a love connection. For the time being, we're committed to re-building the truck network, doing more with our brick and mortar retailers, and developing our eCommerce capabilities.

I know grainger is tech a retailer. I also know they are outrageous and I don't think they actually have much if any SK in store.
 

bob15

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"Mate after looking at the **** delivered I'd say you have more to worry about than fixing your truck network"

And you bring so many helpful ideas and thoughts to this forum.

Do you even own a single SK tool? Or do you just like to ***** about them and Snap On.
 
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