Every incoming wire must connect together in a low impedance connection. That means all four wires. If any wire (including telephone or cable) enters without a low impedance earthing connection, then protection is compromised.
Neutral must connect to earth ground via a low impedance connection either directly (as found in the mains box) or via a protector (when neutral and safety ground are separate.
An earthing connection for any separate building must be a single point earth ground. If that neutral wire does not connect to earth via a protector, then earth ground for that neutral is a different electrode. That means voltage on sub-panel neutral would be significantly different from other wires - during a surge.
Was Square D support specifically told that safety ground and neutral are separate? A significant fact often overlooked by tech support that assumes a protector will only be used in a mains box - not in a sub-panel. Or that assumes sub-panel is wired differently - ie only three AC wires (2 hot, 1 neutral). Second sub-panel is wired similar to a mains box with a required earth ground connection. Did he know the difference? A Square D protector is sufficient for this second type sub-panel.
A simple rule applies. If any incoming wire does not connect low impedance to single point earth ground, then protection is compromised.
A cow, killed by lightning, demonstrates this. Lightning strikes a nearby tree. A cow 10 meters away is killed. Lightning is a connection from cloud to distant earthborne charges. Connection is three kilometers down to a tree and maybe four kilometers through earth to charges. That path also went up the cow's hind legs and back to earth via fore legs. Because fore and hind legs were separate ground connections, then a cow is killed.
You have same. Earth electrode for a main building is completely different from an electrode for the garage. A current up hind legs (main building electrode) returns to earth via fore legs (garage appliances and garage earth electrode).
Learn science from someone who did this stuff - not from anyone who makes recommendations without learning fundamental reasons why. Most who make recommendations (such as some here) never first learned how and why a 'system' works. Any recommendations without explaining the science should be immediately discounted. Apparently you are not doing that. Discounting may eliminate most recommendations.
Any incoming wire not connected low impedance to a single point earth ground means compromised protection. Technology is that simple. And completely unknown to many who will still make recommendations.
Very impressive read, but I apologize now beforehand to the readers now for posting the following windy post but.... I take just a tad bit of offense to the blue text above, but I am not a forum "groupie" to anyone on GJ ....
The above post would probably be more suited for a electrical engineering class/votech school than for a DIYer on a garage forum ....when a DYI'er is asking about how to wire up his SP. The folks that ask questions on here to get help with their projects are not master electricians or engineers, if they were ...why would they be posting on a garage topic based forum ???
Yes sir, would it not be great, if that everyone that bought a piece of electrical equipment knew every aspect of why it was built, how the manufacturer derived its design configuration, knew how every small component inside of it was designed to perform a particular function and even knew the scientific formula's the engineers used to derives those manufacturing specifications ??... .
But out here in the real world where people install electrical equipment very day, they do not
have to know the complete engineering aspect of EXACTLY how every component works.... they are installing. The equipment manufacturer's engineering staff has worked out all of those details and THEY know better than anyone else, how their piece of equipment should be installed...
Therefore, the equipment manufacturer's do not put a book with their equipment when it is sold to the customer.... that gives all of the scientific details as to how their equipment works. They do not need to, as they have sales/service representatives on payroll trained to find the answers to all engineering /installation questions the customer may have for them. They want it that way, equipment failures due to installer error in the end, usually just makes their product look bad by virtue of that bad news spread faster than good, and it is never the customer's fault...as they say. Plus, no manufacturer wants to end up in litigation, from a improperly installed piece of equipment they sold...
What has been failed to be mentioned in the above post while admonishing the posters that have contributed to this thread ...is that most likely we are not engineers or a SP/TVSS expert such as Westom may be..
Anytime any piece of electrical equipment that is not wired or installed in compliance with the manufacturer's instruction's, the installer bears the responsibility for the failure of said equipment, the damages suffered to property or life, by that failure. .Simply by not adhering to the written or oral instructions from the equipment manufacturer's manual or representative, they instead chose to "wing it " and get some "on line" folks or some buddies advice, so they wire the equipment as advised and it fails. ....
So at the time of my typing this we now have, without even knowing the type of SP ( I asked, but still no answer from the OP as his SP could be a ****** mount, breaker type, or even a seprate enclosure TVSS) the assumption now is, the OP has a SP that has only has 3 wires...two blacks and a white ? There are various brand SP's that have two blacks, a white and green conductor we know . ...
So, if it is a 4 wire SP and the OP attaches the white ( neutral) wire to the bare ground conductor along with the green, what would that wiring configuration say to you ? That just maybe inside of the SP is a component that requires a neutral conductor and the SP manufacturer installed a neutral wire just for that function.... then along with a green conductor to be hooked to the earth ground ?
And what has also been failed to mention, is that these "tapped on " SP's are at the bottom of the barrel for true TVSS protection. The only SP/TVSS worth its salt is one where the main service conductors go THROUGH the TVSS and then the service conductor's exit the TVSS to be hooked to the panel board's main bus. Yes, they are more $$$. ...
These "taps on" SP's are cheaper and will catch some of the spikes, transients currents MAYBE... before they get out to the equipment on the same bus or breaker they are wired to. But they will not catch offending power ..like a feed through TVSS unit will . I would take a SP protected electrical
outlet that the appliance / equipment plugs in to..... over a main buss tap type SP. At least one knows the offending power coming in will have to go through the SP at the point of use... before it goes in to the equipment ..
Maybe I need to buy one of those keyboards that has the satellite camera on it.... that can see exactly what the equipment looks like the posters are asking about out here on the spider WEB. That would sure as hell make it easier for people in trying to answer their questions, when folks will not post pictures or links of what equipment they are asking about or wiring up. All JMO and
