AFAIK; they don't make them anymore, you could get credit towards some other Craftsman tools but if it isn't available, they cannot give you another one under warranty. I never saw any of those; during the 7 years I worked in the tool dept., they must be somewhat rare! I used to tell the customers to keep a vintage/obsolete tool, if they had a sentimental attachment to it or get some sort of credit with a sears gift card; I would ask for a hardware manager for help, they may have to email corporate support to figure out the value. If you don't get anywhere; call the Sears Customer Relations Hotline:
Customer Relations Hotline:
1-800-549-4505
Email us your questions, comments and experiences or send a letter to:
Customer Relations Hotline:
1-800-549-4505
Email us your questions, comments and experiences or send a letter to:
http://www.sears.com/shc/s/nb_10153_12608_NB_CSeMail?refLink=relations&adCell=W4
Sears National Customer Relations
3333 Beverly Road
Hoffman Estates, IL 60179
Sears National Customer Relations
3333 Beverly Road
Hoffman Estates, IL 60179
"obsolete" tools were a occasional problem for us from time to time; our manager would swap them out for a similar item or give a sears gift card for credit.
We on this board; have found Proto, Snap-On, and many other brands make very well made ratchet adapters.... ebay has quite a few of them, if you are looking for a replacement!
ALSO: what exactly is wrong with it? We have had a bunch of people have these adapters that are just sticky/messed up and with soaking in ATF fluid; magically, become good as new! If there aren't any gears/hard parts that are actually broken; I would give the ATF soaking a try! I bought a 50s vintage Snap-On adapter and the ATF fluid; turned it into a usable tool! Good luck!
