I disagree. Obviously, or I wouldn't have done it. I am actually in the market for another lift. Probably a 4 post, not a baseplate two post; but still, if a company can't be bothered to spent 3 minutes for an e-mail, they'd get struck from the consideration list when I get ready for that 4 post. Such is marketing and sales. My "demand" on their time was no more than a dozen other sales queries, requests for pricing, brochures, answer a question about capacities, dimensions, warranty, deliver options, installation service or whatever that they entertain everyday.
A car dealer can treat me like poop when I come by to kick tires. If they lock the doors because I'm not going to Buy This Car Today...well, when I'm ready to write that check, it won't be at that store.
Now, I didn't continue the exchange, how about 2700 psi? How about 2600 psi? Can I send over the drawings of my garage addition and contact information for my structural engineer so you can sort out the details? Can I rip you off for several days of engineering...?