Sears Presidents sale

[Lavern23]

Went to sears to replace my shop vac I took to work because my bone head inside person used it to clean the lapping table. WTF! So I got my email with the Presidents sale pricing and picked one out. The nice young lady informed me it was online only and I could make the purchase online and 8-12 hours later I could come back and pick it up. I said "but I'm here now and ready to go." She said sorry I already asked the mgr about this earlier.

No wonder they are loosing business!

 

[jacked_72]

I was in my sears at lunch. Only people there were returning things. Could have shot of a cannon in the store.

 

[drink]

Went to sears to replace my shop vac I took to work because my bone head inside person used it to clean the lapping table. WTF! So I got my email with the Presidents sale pricing and picked one out. The nice young lady informed me it was online only and I could make the purchase online and 8-12 hours later I could come back and pick it up. I said "but I'm here now and ready to go." She said sorry I already asked the mgr about this earlier.

No wonder they are loosing business!

When policy and/or systems get in the way of common sense and common decency things can get really messed up.

 

[UpNorther]

When policy and/or systems get in the way of common sense and common decency things can get really messed up.

X 2

Similar story - a couple years ago was Home Depot, then at Sherwin Williams, because I do business there also. Asked for a few gallons of Behr paint. There price came up ad I explained that Home Depot had a lower price, to adjust the cash register because Sherwin Williams will price match. To prove it, I had taken a picture on my smartphone of HD's price tag.
Sherwin Williams told me - I had to buy the paint at Home Depot and bring the original receipt to Sherwin Wiliams. Sherwin Williams would then match Home Depot's price, then I should return the original paint to Home Depot.
I told the Manager that made no common sense. Forget it, and left everything at the register and walked out.

 

[170-3tree]

I witnessed a discussion that they couldn't price match the sears across state line because they were owned by a franchise... Really? When EVERY other company will price match everything they can, they won't do it for their own sister stores?

 

[mech-tech]

I once had a similar problem with an impact wrench I went to buy for work. Picked it up and realized they had an online special for that model, went to the register and the lady told me I would have to order it online, I said ok no problem...but then she told me I would have to wait 3 days for it to come in... I literally had the darn thing in my hands but the discount wouldn't apply to that one cause it did not get shipped to the store for me, it was normal stock. I walked out and never went back. They would rather lose the sale instead of selling me the one in stock for the online price...oh well.

 

[kctyphoon]

What pisses me off more than anything in Sears, is that you can goto 4 different stores , and the same products are all on sale for different prices.. I went though this is with the dewalt ratcheting wrenches.. Normal price is $99.. Depending what store you goto - the sale prices can be $89, $69, $59 or $39.. When I asked if they would match the sale price of THEIR OWN STORE they told me they couldn't.. When I asked how is it possible that every store sells the same item for different prices, they told me that the manger sets the sale price.. I find that very hard to believe.. You can forget about using the websites.. 8 different websites, all with different prices..

One time I asked how it was possible that I've made about 8 trips to the store over months, and not one time was there any stock of Knipex cable cutters that had its own peghooks dedicated to it.. They told me it was the Knipex reps fault.. When I asked it anyone tells "the Knipex guy" that half the hooks are empty the guy just shrugged.. I actually wrote an email to corporate saying how I couldn't belive how unorganized everything was, and that the same Knipex hooks have been bare for more than half a year.. Next time I went there was stock.. Months later, now on I can go back, and half the hand tool rack is always empty again..

I swear it almost as if they are trying to make the chain fail..

 

[170-3tree]

What pisses me off more than anything in Sears, is that you can goto 4 different stores , and the same products are all on sale for different prices.. I went though this is with the dewalt ratcheting wrenches.. Normal price is $99.. Depending what store you goto - the sale prices can be $89, $69, $59 or $39.. When I asked if they would match the sale price of THEIR OWN STORE they told me they couldn't.. When I asked how is it possible that every store sells the same item for different prices, they told me that the manger sets the sale price.. I find that very hard to believe.. You can forget about using the websites.. 8 different websites, all with different prices..

One time I asked how it was possible that I've made about 8 trips to the store over months, and not one time was there any stock of Knipex cable cutters that had its own peghooks dedicated to it.. They told me it was the Knipex reps fault.. When I asked it anyone tells "the Knipex guy" that half the hooks are empty the guy just shrugged.. I actually wrote an email to corporate saying how I couldn't belive how unorganized everything was, and that the same Knipex hooks have been bare for more than half a year.. Next time I went there was stock.. Months later, now on I can go back, and half the hand tool rack is always empty again..

I swear it almost as if they are trying to make the chain fail..

This is the same for me, but not just knipex tools. Everything. I don't know why I keep giving them chances. I took a wrench in there for warranty (professional series) and they wouldn't warranty it because they had no open stock. I told them to open a case and get my wrench. They claimed they couldn't because it didn't have a SKU. I actually opened the case and grabbed my wrench. I'm not doing the mail order b.s. for warranty on something I bought because I could walk in and get a new one. They didn't do anything.

 

[winlinmac]

I really do hope that Sears "DOES NOT" fail. They have had great selection of Made in USA tools recently as well as plenty of Knipex products. Sure, you need to dig deeper into their inventory, but if the employees aren't doing their job right, better to order online for free delivery with Shop Your Way.

What pisses me off more than anything in Sears, is that you can goto 4 different stores , and the same products are all on sale for different prices.. I went though this is with the dewalt ratcheting wrenches.. Normal price is $99.. Depending what store you goto - the sale prices can be $89, $69, $59 or $39.. When I asked if they would match the sale price of THEIR OWN STORE they told me they couldn't.. When I asked how is it possible that every store sells the same item for different prices, they told me that the manger sets the sale price.. I find that very hard to believe.. You can forget about using the websites.. 8 different websites, all with different prices..

One time I asked how it was possible that I've made about 8 trips to the store over months, and not one time was there any stock of Knipex cable cutters that had its own peghooks dedicated to it.. They told me it was the Knipex reps fault.. When I asked it anyone tells "the Knipex guy" that half the hooks are empty the guy just shrugged.. I actually wrote an email to corporate saying how I couldn't belive how unorganized everything was, and that the same Knipex hooks have been bare for more than half a year.. Next time I went there was stock.. Months later, now on I can go back, and half the hand tool rack is always empty again..

I swear it almost as if they are trying to make the chain fail..

 

[mech-tech]

I'm not sure how everyone else's local sears is stocked, but mine has just about every single wrench, socket, screwdriver, or ratchet hanging on the wall. But when you look down the aisles at the other tools, that's where things change. There is usually 1 set of pliers hanging on a peg, 1 adjustable wrench, 1 needle nose plier, 1 volt meter, 1 pipe wrench, and so on. It's like if you don't need a socket, screwdriver, or combination wrench, you are better off going to lowes or home depot. They got rid of a lot of their display tool boxes as well. Just wondering if this is the normal stock since it has pretty much been this way since I was a kid.

 

[winlinmac]

You'd be better shopping on their website instead. Their full inventory is available on online for all the hand tools under their name

 

[panknuckshovel]

What pisses me off more than anything in Sears, is that you can goto 4 different stores , and the same products are all on sale for different prices.. I went though this is with the dewalt ratcheting wrenches.. Normal price is $99.. Depending what store you goto - the sale prices can be $89, $69, $59 or $39.. When I asked if they would match the sale price of THEIR OWN STORE they told me they couldn't.. When I asked how is it possible that every store sells the same item for different prices, they told me that the manger sets the sale price.. I find that very hard to believe.. You can forget about using the websites.. 8 different websites, all with different prices..

One time I asked how it was possible that I've made about 8 trips to the store over months, and not one time was there any stock of Knipex cable cutters that had its own peghooks dedicated to it.. They told me it was the Knipex reps fault.. When I asked it anyone tells "the Knipex guy" that half the hooks are empty the guy just shrugged.. I actually wrote an email to corporate saying how I couldn't belive how unorganized everything was, and that the same Knipex hooks have been bare for more than half a year.. Next time I went there was stock.. Months later, now on I can go back, and half the hand tool rack is always empty again..

I swear it almost as if they are trying to make the chain fail..

Common practice with every major retailer, and is Zipcode driven. A higher income zipcode = higher prices. The Sears, Wal-Mart, Best-Buy, Publix, etc that are 10 miles east of me are all a solid 10-15% more than the same stores 10 miles to the west and in a poorer area. When I was in a retail related field it was referred to as tier level pricing.

 

[Coach James]

When I worked retail, we had many items that we could not order. It was strictly dependent upon when the vendor shipped items to us. Customers would get mad and blame us etc., but there was nothing anyone in the store could do.

Our Sears here is a franchise store. It is always busy and the tool section is well stocked. The people working there are good too.

Only problem I ever had was ordering parts for my C-man shop vac. Sears had changed the part numbers, but left the old numbers on their website. Waited for weeks then a clerk thought to look for alternate part numbers and that fixed it.

Coach

 

[nikerret]

A few weeks ago, Sears Online had the three pack of Wilde/Craftsman pry bars on sale for $19.99. My local Sears Hometown had them on sale for $29.99. I asked about a price match and they said they couldn't do it. I told them I would buy it online and pick it up. The guy told me that can take anywhere from a few minutes to several hours. I did it and it took about seven minutes. He gave me a printed receipt and I walked out the door, saving some money, getting what I wanted even cheaper than I had been finding, on eBay.

 

[coal_man]

My local Sears hometown store (Pikeville, KY) will price match any online price for in store items except appliances. The will look up the price online and make the price change. No hassle.

coal_man

 

[Brownsfan]

My local Sears hardware is great. The mall stores ****. The hardware store is always stocked with tools and busy. The Hardware&Appliance stores are independent owned and operated. I'm really glad to have o e near me. They just closed 2 of the Hardware locations about 10-15 miles from me. So I hope the one 2 miles away isn't next. I ALWAYS go there first for anything I need. The prices are always in line with the mall stores. I could see Sears surviving it the Appliance and Hardware type stores. Without all the clothes and electronics. Just lawn and garden ,tools hardware and appliance sales.

 

[anndel]

X 2

Similar story - a couple years ago was Home Depot, then at Sherwin Williams, because I do business there also. Asked for a few gallons of Behr paint. There price came up ad I explained that Home Depot had a lower price, to adjust the cash register because Sherwin Williams will price match. To prove it, I had taken a picture on my smartphone of HD's price tag.
Sherwin Williams told me - I had to buy the paint at Home Depot and bring the original receipt to Sherwin Wiliams. Sherwin Williams would then match Home Depot's price, then I should return the original paint to Home Depot.
I told the Manager that made no common sense. Forget it, and left everything at the register and walked out.

Who ever makes these rules are stupid. They don't care about us wasting our time and gas driving back and forth.

 

[anndel]

My local Sears hardware is great. The mall stores ****. The hardware store is always stocked with tools and busy. The Hardware&Appliance stores are independent owned and operated. I'm really glad to have o e near me. They just closed 2 of the Hardware locations about 10-15 miles from me. So I hope the one 2 miles away isn't next. I ALWAYS go there first for anything I need. The prices are always in line with the mall stores. I could see Sears surviving it the Appliance and Hardware type stores. Without all the clothes and electronics. Just lawn and garden ,tools hardware and appliance sales.

Keep going there and buy stuff, that'll keep it open. Our stores (Windward Mall in Kaneohe and Pearlridge Center in Aiea above Pearl Harbor) are always packed so don't see them shutting down anytime soon.

 

[winlinmac]

My local Sears is not adequately stocked. Also, inventory is not kept up to date. Had In Store pickup notification. Upon arriving at store, they realized item was not in stock. I had to wait for 20 minutes for manager to resolve the order; eventually placed an online order from his end for free delivery, with no compensation for the time that wasted in the store.

They shouldn't have acquired K-Mart.

 

[AceofSpad3s]

What pisses me off more than anything in Sears, is that you can goto 4 different stores , and the same products are all on sale for different prices.. I went though this is with the dewalt ratcheting wrenches.. Normal price is $99.. Depending what store you goto - the sale prices can be $89, $69, $59 or $39.. When I asked if they would match the sale price of THEIR OWN STORE they told me they couldn't.. When I asked how is it possible that every store sells the same item for different prices, they told me that the manger sets the sale price.. I find that very hard to believe.. You can forget about using the websites.. 8 different websites, all with different prices..

One time I asked how it was possible that I've made about 8 trips to the store over months, and not one time was there any stock of Knipex cable cutters that had its own peghooks dedicated to it.. They told me it was the Knipex reps fault.. When I asked it anyone tells "the Knipex guy" that half the hooks are empty the guy just shrugged.. I actually wrote an email to corporate saying how I couldn't belive how unorganized everything was, and that the same Knipex hooks have been bare for more than half a year.. Next time I went there was stock.. Months later, now on I can go back, and half the hand tool rack is always empty again..

I swear it almost as if they are trying to make the chain fail..

Jesus Christ, don't get me started on my store. You seen those gimbal ratchets they released last year, two pack with a 3/8 and a 1/4. I initially really wanted them because shiny, on toolguyd it said they where $29. I head to sears and they are $40, so I leave in defeat and decide to check again around the holidays. Christmas comes around and I head into the store and they are $59 wtf. By the time they actually hit $29 I said f*ck it and decided to not bother. Last time I checked they are $59 again.

 

[skunkape1]

My local Sears hometown store (Pikeville, KY) will price match any online price for in store items except appliances. The will look up the price online and make the price change. No hassle.

coal_man

Same here. I really like the Sears Hometown store near me. Not only will they match prices without hassle, they will offer you a lower price if they sense you are on the fence about an item or if you simply ask if they will sell for the sale price that ended a couple of weeks ago. The franchise owner is most often working so it's easy, he calls the shots end of story.

I've gotten to know him good enough that he will track down something for me that he doesn't have but another Hometown store does. For example, I am looking to buy many of the garden tools, shovels, etc. that were USA made until a few years back. My man had two of the USA shovels I wanted but didn't have a USA rake left. He told me to come back next week, I did, and there was my rake.

The mall stores can go for all I care but I want my Hometown stores to survive.

 

[99LeCouch]

I swear it almost as if they are trying to make the chain fail..

That's Eddie Lampert's long game. Sears has a LOT of valuable real estate. IIRC they own most of the land their stores sit on. There's a mall by me that's all closed except the Sears store. It's still there because they own the building and land the store sits on. Does a good bit of business, too. It's the only department store left in that area of town aside from Wal-Mart.

Last purchase I paid real money for was $45 for a hose clamp tool. And then got another $30 of consumables like bits for a nickel after playing their points game. That's the most tools I've gotten for under $50 in a good long while.

I've bought quite a bit of stuff at Sears. Washer, dryer, freezer, microwave, dehumidifier, tool box, fair number of tools for me and others, and even some clothing. I hope they stay around.

 

[AceofSpad3s]

That's Eddie Lampert's long game. Sears has a LOT of valuable real estate. IIRC they own most of the land their stores sit on.

Forgot to mention that in my post, didn't he give them a big loan a few years back and had them put up the properties as collateral?

 

[ChrisPace]

Best way to fix this is buy it online using the sears ap. They will text you when the order is ready and deliver it to your car when you arrive. You never have to leave the car. They know when you arrive. painless.

 

[Hawk]

My local Sears is not adequately stocked. Also, inventory is not kept up to date. Had In Store pickup notification. Upon arriving at store, they realized item was not in stock. I had to wait for 20 minutes for manager to resolve the order; eventually placed an online order from his end for free delivery, with no compensation for the time that wasted in the store.

They shouldn't have acquired K-Mart.

Actually K-Mart acquired Sears.

 

[winlinmac]

Ah, yes. You're absolutely correct. Thanks

Actually K-Mart acquired Sears.

 

[hancock1701]

Another thing about Sears not matching their own online prices is their in store prices are usually some crazy number, many times double the only prices.

If you're a frequent tool buyer, you look around online and can kinda see how much everyone else is selling a particular item for.

I kinda needed a set of cobalt drill bits. Home Depot has a Milwaukee set for $35. Sears shows theirs is $30 online. I went to the store to look at it, it was listed for $60 in store. WTF?. That's double their online price, and of course they won't match it, so either buy it online and pick up later or go somewhere else. That cobalt drill bit set doesn't look like it's even worth $30. I wonder who came up with that number, while all the other stores sell a similar set for around $35.

Sent from my HTC One_M8 using Tapatalk

 

[winlinmac]

Hancock is right, Sears definitely needs to get their act together, I've encountered a similar dilemma at my local Sears as well. However, there were a couple of exceptions, where two items were actually priced a dollar less in-store compared to online. Kinda goes both ways it seems.

 

[verbalkint99]

I can't complain about Sears at the moment. I just went in to look at patio furniture. They had a $1200 set on sale for $899. Problem for them was it was marked at the 3pc bistro set price of $425. Five minutes of arguing and I walked out with a nice patio set. Only downside was they refused to give me free delivery because that is only for sets over $500..lol

 

[BoostAddiction]

I just bought a Craftsman table saw. eBay, and the local Sears store were all around $360-380. The Sears site had it for $239.

So I bought it on the web, and picked it up in the same store that wanted to charge me $369.

What is going on with that?

 

[Al Borland]

That's Eddie Lampert's long game. Sears has a LOT of valuable real estate. IIRC they own most of the land their stores sit on. There's a mall by me that's all closed except the Sears store. It's still there because they own the building and land the store sits on. Does a good bit of business, too. It's the only department store left in that area of town aside from Wal-Mart.

Last purchase I paid real money for was $45 for a hose clamp tool. And then got another $30 of consumables like bits for a nickel after playing their points game. That's the most tools I've gotten for under $50 in a good long while.

I've bought quite a bit of stuff at Sears. Washer, dryer, freezer, microwave, dehumidifier, tool box, fair number of tools for me and others, and even some clothing. I hope they stay around.

So ya like that Sears at Irondequoit huh...
That mall was doomed from the get-go

 

[7avalon7]

This was a few year ago, I bought a shovel online. Went to the store to pick it up, they ask if I bring a printed receipt/email. I showed the email on my phone. They insist I give them a piece of paper before I can pick up the shovel wtf! I left, cancel my order, and swear to never do any business from that store in Richmond KY. I hope that store is closed now.

 

[99LeCouch]

So ya like that Sears at Irondequoit huh...
That mall was doomed from the get-go

I wondered if somebody would peg the exact store I was talking about.

Their free shipping is weird. The item was located in Buffalo, which is 60 miles away. It took 5 days to generate a shipping label for it, and three days to ship it here. But they made me aware of that when I picked free shipping. I guess I got what I paid (or didn't pay) for. To be fair, Amazon does the exact same thing for non-Prime orders...

 

[Pipe]

Pick up in store and online inventory for that matter is still a complete joke at most stores. I can't stand it. I like either going to handle business or order from amazon prime.

 

[drink]

I just bought a Craftsman table saw. eBay, and the local Sears store were all around $360-380. The Sears site had it for $239.

So I bought it on the web, and picked it up in the same store that wanted to charge me $369.

What is going on with that?

Maybe they should change the name of Sears to Crazy World.

 

[Coach James]

It was probably 20 years ago, a friend that manages a Sears store told me they could not match online prices. He said the online sales were a separate business from the brick and mortar stores.

Coach

 

[BaMaDuDe87]

Home Depot and Lowe's are the same way about price matching stores in the same area and selling prices being all over the place. It is def not a Sears only thing.

 

[winlinmac]

^^^I've seen my Home Depot charge $5 less than what was displayed online. May be two different systems are involved as far as inventory control is concerned

 

[derosa]

It was probably 20 years ago, a friend that manages a Sears store told me they could not match online prices. He said the online sales were a separate business from the brick and mortar stores.

Coach

That's what they claim but they still sell you the item that is in the store is you go for store pickup.
I recently walked through the sears and they had 3 cabinets on clearance for a good price but I was loaded down with three kids and needed to have a quick chat with the wife before buying them. I didn't manage to get a hold of the wife till I had already left so I called the store to buy them. Nope, can't take a card over the phone and will not hold them with a payment. I don't care to drive back and pull three hungry kids from their car seats so I figure no big deal when I get home I'll buy them online. The online price is 50.00 more then the in store. Call the online number to have a manager finally confirm to me that if I buy them through the website I will be getting the three that were on clearance at the store but they will not sell them to me at the store's price. Not sure who gets the extra the store of the web but I haven't bought a thing from sears since and have no intention of buying from them again. There's a reason the store is sinking, their customer service *****.

 

[Super Sport]

It was probably 20 years ago, a friend that manages a Sears store told me they could not match online prices. He said the online sales were a separate business from the brick and mortar stores.

Coach

It is run as a separate business. I quit working at Sears a year ago, and at that time they were pushing us working on comission to not match online prices by lowering our comission if we did. Myself and most of my coworkers had no problem continuing to price match. We actually had coupons available that I would use if possible, which kept my comission and often gave the customer a better price.

As for online ordering, it usually only takes a few minutes to pick up after placing the order. No need to wait hours or days.