Just as a public service...
Check out 'Pemko Automatic Door Bottom Sweep'
They make many versions, some mortise into the bottom, some go on the outside- this will positively close off uneven sills and large spaces. Google it. Might help OP, or some of you others. Keep it in mind.
I had a 30x80 oak door, oak sill, single glass pane. Wind/rain exposure. Hardwood floor inside. Water would weep in. After dicking with the contractor for two rain seasosn, I fixed it:
1. Cut door and install a self-draining threshold. Any water that gets past, drains back out.
2. Then mortised the bottom of the door (it was 2" thick) and installed an inset auto threshold"
Not only is it bullet proof and leak free, the closing force is minimal- it is only on the last 3-4 inches of closure does the sweep activate, clamping down as the door closes.
They have versions that can be attached to the ousdie of a metal clad door as well.
Finally, I have seen these used on 'non-threshold' installs- big granite or polished concrete expanses, where you dont want a sweep - er- sweeping across all the time. They just snap down in the last few inches.
I am 100% certain OPs issue can be fixed. Maybe not by the flunkies that get sent out, and maybe not cheap....