New Here. A Question of Garage Ethics.

[DontForget]

One slow Sunday I was doing a U-joint job and since I do not have my own tools I asked Guy A from the shop if I could use his tools, he said it was fine.

While trying to bust the first bolt in the job the ratchet broke and started to slip. I look and see that it's a Snap-On ratchet so I think, "Hmm, the warranty should take care of this." When I tell Guy A that his ratchet is slipping he says, that's not my tool, that's guy B's tool. I believe Guy A used Guy B's tool one day and locked it up in his box.

The next day Guy B finds out that I was using the tool and goes bat-sh*t crazy screaming that I broke the tool and owe him money. I say that "I didn't break it, the tool broke" but I end up calling the local Snap-On vendor just to be nice to get a rebuild kit.

The vendor comes the same day on my lunch break and when coming back from lunch the A-hole Guy B says I still owe him money because it wasn't him who broke the tool and that isn't part of the warranty.

Do I owe him the money? Or is he just being a momma's boy looking for someone else to take car of his problems? Am I at fault since I was using the tool when it broke? Or is Snap-On at fault for making a crappy tool that slipped and stripped so easily? Did this situation truly violate the warranty? Is it Guy B's fault for letting Guy A hold on to his tool and not be responsible for where it is?

 

[CarCrafter]

Sounds like a losing battle either way. Just pay for the damage and never use his tools again. Not like you intentionally used it knowing it was HIS since it was the other guy who said it was okay for you to use his tools. Arguing isn't going to get you anywhere here. Sometimes there is just no way to rationalize anything.

 

[Bull]

So, how long was the cheater bar?

 

[GeorgiaHybrid]

It makes no difference who was using them; Snap-on will warranty the ratchet. Having said that, it is YOUR responsibility to make sure the ratchet gets fixed. You were using it when it broke, you make sure you fix it and clean it before returning the ratchet. It's is considered common courtesy to return tools in just as good or better shape then you borrowed them.

Granted the guy might be an a** but they are not your tools. You don’t owe him any money unless the dealer made him pay for a kit (he shouldn’t have) and Snap-on does not make “crappy” ratchets

 

[caper]

Did Snap on fix the ratchet?If so tell the guy to pound sand.If they didn't then pay Snappy for the rebuild kit,fix it,give it back to the guy and tell him to pound sand and take better care of his tools.It's not your fault that somebody loaned you a tool they didn't own.Crappy that you broke it but do the responsible thing and get it fixed and then tell the guy exactly that.If he had his tools in his own box this wouldn't be an issue.

 

[Moltar]

I would absolutely not pay that guy any money whatsoever for that ratchet. If he cared about that ratchet so dearly as he seems to be acting, then he would have never allowed it to be locked in someone else's toolbox. In the end it was returned in the same or better condition, right? Just never borrow that persons tools again.

 

[gofastman]

Did Snap on fix the ratchet?If so tell the guy to pound sand.If they didn't then pay Snappy for the rebuild kit,fix it,give it back to the guy and tell him to pound sand and take better care of his tools.It's not your fault that somebody loaned you a tool they didn't own.Crappy that you broke it but do the responsible thing and get it fixed and then tell the guy exactly that.If he had his tools in his own box this wouldn't be an issue.

couldn't have said it better myself!

 

[supertooljunkie]

If you were using the ratchet, you are responsible. It doesn't matter who it belongs to. Have it warrentied or kit it. Return it and stay away from the a#%hole.

Always return in as good or better shape than you borrowed.

 

[autoace]

In general, buy your own tools, that will avoid the problem, I don't lend tools out anymore, nor do I borrow them, buy what you need.

A mechanic without tools, is like a woman with no ******, then you only have the A-hole to deal with.

 

[DontForget]

It makes no difference who was using them; Snap-on will warranty the ratchet. Having said that, it is YOUR responsibility to make sure the ratchet gets fixed. You were using it when it broke, you make sure you fix it and clean it before returning the ratchet. It's is considered common courtesy to return tools in just as good or better shape then you borrowed them.

See, that is the way I felt. Sure his tool broke, but I thought I'd be nice and contact the local Snap-On guy to get it fixed.

The problem is, he claims that Snap-On will not rebuild the tool since it was not him who broke it. Is this true? If it is, I will repay him.

But you do not understand the vindictive little liberal he is, he could just be trying to get extra money for something that was originally his responsibility.

 

[babzog]

One slow Sunday I was doing a U-joint job and since I do not have my own tools I asked Guy A from the shop if I could use his tools, he said it was fine.

While trying to bust the first bolt in the job the ratchet broke and started to slip. I look and see that it's a Snap-On ratchet so I think, "Hmm, the warranty should take care of this." When I tell Guy A that his ratchet is slipping he says, that's not my tool, that's guy B's tool. I believe Guy A used Guy B's tool one day and locked it up in his box.

The next day Guy B finds out that I was using the tool and goes bat-sh*t crazy screaming that I broke the tool and owe him money. I say that "I didn't break it, the tool broke" but I end up calling the local Snap-On vendor just to be nice to get a rebuild kit.

The vendor comes the same day on my lunch break and when coming back from lunch the A-hole Guy B says I still owe him money because it wasn't him who broke the tool and that isn't part of the warranty.

Do I owe him the money? Or is he just being a momma's boy looking for someone else to take car of his problems? Am I at fault since I was using the tool when it broke? Or is Snap-On at fault for making a crappy tool that slipped and stripped so easily? Did this situation truly violate the warranty? Is it Guy B's fault for letting Guy A hold on to his tool and not be responsible for where it is?

Guy A shouldn't have loaned someone else's tools without permission or at least taking responsibilty for them. You did break it, so the onus is normally on you to make good on repair/replacement to Guy A, the fellow with whom you were dealing. Guy B, the previously unknown tool owner, is obviously being completely unreasonable (he simply wants dollars to flow out of your pocket vs merely having his tool back) so if the vendor is now not willing to warranty the tool despite what is probably breakage under normal usage, I'd say you've done your reasonable due diligence and should just walk away. Let Guy A and B sort out the mess which they've created (Guy A bears some responsibility in this too).

If you're really feeling guilty about it, buy Guy B a used replacement (in like condition) off ebay or some such or give him what the used market will price that tool at.

In the future, ask what is expected should you break a tool (assuming that it's not an obviously warranty-able tool like a truck brand, Craftsman, Mastercraft, etc). "Hey man, if I bust this wrench, is it replaceable under warranty or do I owe you a new one?" Usually, the answer is obvious but sometimes, it's better to ask.

 

[Bull]

The problem is, he claims that Snap-On will not rebuild the tool since it was not him who broke it. Is this true?

This does not sound correct.

 

[bgott]

I'd hand the ratchet to the Snap-on man, get him to fix it and then ram it up the little punks *** and tell him "there's your ratchet"! All the turd had to do is hand in the ratchet and get it fixed, if he has a total ******* of a Snap-on dealer that won't warranty the ratchet because he cried about you breaking it he should have shut up and got it done!. Then again, he might be such a little beotch that Snappy might be using this as an opportunity for payback on the punk for past grievences.

Then again, guy "A" could have handed it to Snappy and got it fixed rather than handing it back to the owner and denying responsibility. I get the "Somebody else" broke tools I've lended out that aren't under warranty and have to play the heavy to get it made right some times, it's a PITA.

 

[GeorgiaHybrid]

The only problem is that you called the Snap-on guy but you were not there when he came and the guy had to get his fixed that you broke. I would have found out when the Snap-on guy was coming, taken care of the ratchet with them and then returned it. You made the owner take care of it, not you.

I don't think that he had to pay for the kit (call the Snappy guy and find out) so I would not pay him if it did not cost him anything. I'm curious why you think that it was "originally his responsibility" if you were using the tool when it broke. The guy might be an a** but it is still your responsibility.

 

[Identaltech]

I always want to return all tools in at less as good of shape or better.
no matter why or how it broke I would fix it asap.
just part of borrowing.

 

[Keep]

A mechanic without tools, is like a woman with no ******, then you only have the A-hole to deal with.

Now there is a signature worthy quote if I have ever seen one....lol

Fix the ratchet never borrow his tools again.

I used to loan out tools until people started figuring they didn't need to buy their own if they could always borrow mine.

 

[nate379]

No.

If that were the case, how would company owned tools get warrantied?

.

The problem is, he claims that Snap-On will not rebuild the tool since it was not him who broke it. Is this true? If it is, I will repay him.
.

 

[DontForget]

I'd hand the ratchet to the Snap-on man, get him to fix it and then ram it up the little punks *** and tell him "there's your ratchet"! All the turd had to do is hand in the ratchet and get it fixed, if he has a total ******* of a Snap-on dealer that won't warranty the ratchet because he cried about you breaking it he should have shut up and got it done!. Then again, he might be such a little beotch that Snappy might be using this as an opportunity for payback on the punk for past grievences.

See, that's another thing. When I called the Snap-On vendor he gave me this great attitude about why I am calling him and not Guy B. The Snap-On vendor said over the phone, "Well why doesn't that ************* call me himself?" Being the nice guy that I am, my only reply was "I don't know, but he's going bat-sh*t crazy about his ratchet, if you could be here today it would be great to get this son of a ***** off my ***."

My original post was more geared to finding out if Snap-On had some clause to their warranty that refused service if someone else ruined the tool.

 

[tenorplayer23]

Hate to add to this thread, but this isn't too difficult. How can you waste the effort to type a note on a garage forum?

You broke it, it wasn't yours, you need to fix it or replace it or pay for the solution. I doubt that Snap-on would care about who owned it/that makes little sense & if it's really warranted, they'll fix it......as the other posters have said. You talked to them, what did they say?

Come on, enough about the "little liberal" so and so......just take care of it.

See, that is the way I felt. Sure his tool broke, but I thought I'd be nice and contact the local Snap-On guy to get it fixed.

The problem is, he claims that Snap-On will not rebuild the tool since it was not him who broke it. Is this true? If it is, I will repay him.

But you do not understand the vindictive little liberal he is, he could just be trying to get extra money for something that was originally his responsibility.

 

[Red Green]

The problem is, he claims that Snap-On will not rebuild the tool since it was not him who broke it. Is this true? If it is, I will repay him.

That has not been my experience with Snap-On. I have had friends turn in tools for me and it has never been an issue.

Maybe he has treated the Snap-On man the same way he is acting towards you and now has issues getting his tools repaired.

 

[DontForget]

Maybe he has treated the Snap-On man the same way he is acting towards you and now has issues getting his tools repaired.

That is what I think. The Snap-On man knew his name and immediately called him a ************* like the rest of the shop does.

My only purpose of this post is that Guy B must be hiding something in order to get $90 so he can buy himself some beer and drink from his "bah-bah" and hide under his mommies dress for another month.

What is the real Snap-On warranty?

 

[chadster1]

The problem is, he claims that Snap-On will not rebuild the tool since it was not him who broke it. Is this true? If it is, I will repay him.

That is the biggest crock of **** I have heard in a long time.

 

[Nealcrenshaw]

Pay for it and never borrow anymore tools. Never.

Go to HF if you have to. DONT BORROW ANYMORE TOOLS!!!!!!

 

[DontForget]

That is the biggest crock of **** I have heard in a long time.

Assuming from your picture that you're a Snap-On vendor. In assumption since I am new, are you a vendor? Can you shed light on Snap-On policy?

 

[chadster1]

Maybe he has treated the Snap-On man the same way he is acting towards you and now has issues getting his tools repaired.

I was thinking the same thing but I am glad you said it first.

 

[Joe H]

Assuming from your picture that you're a Snap-On vendor. In assumption since I am new, are you a vendor? Can you shed light on Snap-On policy?

Yes he is a vendor and he is right that is a crock of ****.

 

[Joe H]

My question would be is who did you hear that snap-on wouldn't warranty it from? Him or the snap-on dealer? If it was him I would ask the snap-on guy directly. Guy B may be feeding you complete bs in order to get some free money out of you.

 

[Nealcrenshaw]

This says it all. Contact Rickster if you need some tools.

 

[chadster1]

Assuming from your picture that you're a Snap-On vendor. In assumption since I am new, are you a vendor? Can you shed light on Snap-On policy?

As long as the ratchet was not abused. Bent handle, hammer marks, burn marks etc, there should be no problem getting the ratchet rebuilt no matter who was using it when a gear stripped. Now, if this guy is past due with his account with the dealer, I can see the dealer refusing warranty service. If I was you, I would take the ratchet to the dealer personally and get it rebuilt. It only takes a couple of minutes to rebuild a ratchet.

 

[DontForget]

My question would be is who did you hear that snap-on wouldn't warranty it from? Him or the snap-on dealer? If it was him I would ask the snap-on guy directly. Guy B may be feeding you complete bs in order to get some free money out of you.

Finally someone understand my problem. This guy is an ******* through and through. A man who openly admits he is afraid of work. A man who answers everything with his mom doing the dirty work.

The very fact that I call his parts dealer as a nice person for his ****** wrench is the sign of a man who BLAMES others.

I came to love this job because I thought I was in a field of men who were not VICTEMS. I find myself learning that even those I had admired were a bunch of petty cunts eager to place blame on others, not on themselves or their ****** tools.

 

[cwstevens92]

Sounds to me like they are F'in with ya

 

[DontForget]

Now, if this guy is past due with his account with the dealer, I can see the dealer refusing warranty service.

He did admit to one of his lazy **** buddies that he was no longer in warrenty. Tell me what it takes to maintain an account.

If I was you, I would take the ratchet to the dealer personally and get it rebuilt. It only takes a couple of minutes to rebuild a ratchet.

I offered to buy him a craftsman ratchet of equal utility until I could find someone to replace his Snap-On slipy POS. Since we both work at Sears the warranty and practicality rocks.

 

[ImportTuner]

Whether the guy is a a$$xxxx or not, if you borrow something and it breaks in your possession, you are responsible .. get it warrantied and give it back to him .. and never borrow tools ..

 

[Red Green]

Tell me what it takes to maintain an account.

Owing money and making payments

I don't have an account. I buy stuff with cash from time to time. I have never had an issue with having a ratchet rebuilt or screwdriver tips changed. I have had a ratcheting adapter rebuilt 4 times in the last year though. I have never been charged for any of that.

 

[supertooljunkie]

Even if he is a ****, if someone broke one of my Snap on ratchets, then tried to replace it with a Craftsman, or any other brand, I would be pissed off.

If you work at Sears buy a Craftsman set to get you started and quit borrowing tools.
When you get ahead buy SO.

 

[Bull]

What field of work are you in? It sounds like something mechanical, but in post #1 you say you do not own any tools.

Something seems off in this thread.

 

[GeorgiaHybrid]

Bull,

Me thinks there is a rat turd in the sugar bowl..... Either this guy is clueless and doesn't think he is responsible or he is yanking some chains. Either way, I'm gone from this one.

 

[JD6619A]

What the other have said, start off with a craftsman or whatever is in your budget and build on that. Keep your toolbox locked (had to in my last place of work) and if somebody asks to borrow the answer is no. Don't borrow any tools this will save you from many hassles.

 

[Bull]

Bull,

Me thinks there is a rat turd in the sugar bowl..... Either this guy is clueless and doesn't think he is responsible or he is yanking some chains. Either way, I'm gone from this one.

Glad I'm not the only one. I suspect one of these:

What new member comes onto a site and drops the f'ing c-word within his first ten posts?

 

[rsanter]

bad deal there

for one its the guys fault that lent you someone elses tool.
for 2 its not SO fault directly as you do not know what it has been put through before you.
for 3 the guys a total ***. you dont owe him money unless you took a totally cherry tool ans scratched the **** out of it of bent it or something else that the warranty will not cover. if that is the case you buy him a new one and you keep the old one

bob