We had about two dozen SnapOn boxes, loaded with torque and meter certification tools delivered to school...and all of them had to have the drawers "adjusted". Two SnapOn techs two days - and they looked worse than the way they were shipped. And that was after the students emptied them, completely, even the foam had to come out.
We also had the "secure" code pad and locking system ordered on several of the boxes, and apparently this is "installed" by the company after delivery. All of the drawers, after the first techs adjusted them, had to be removed to install the security system. The key pad had to be "cut" in to the top rail of the box, and the tech used a die grinder to cut the steel and install the pad. It is about 1/2 lower on the left side than the right side, but he maintains it is perfect. Each box is different and you really see it when they are lined up for classes. Running the wiring in each box took him about an hour and he had to loosen and move slides to get it run..then put the drawers back in and would not re-adjust them...every time I look at those boxes....I just cringe..
Lastly we are a hybrid shop and most, if not all of our work is Metric....and none of the techs would quit throwing off on all the metric tools our shop had and not a single SAE one in the house.
Over $250K of tools and the boxes look like ****, and the certify wraps are coming off, two years in, the slides are dragging and the drawers lopsided.