Being a student of human nature - hell I was a CIA Senior Security Officer for 31 years and a Police Officer for 3 years prior to that - I say that you are being too nice when it comes to the work ethic and honesty of many of the Lowes employees. You are right, there are many who don’t really want to work for a living -they want the paycheck but feel entitled to get same without doing much work - and it shows when they are unable to find your product, basically because they don’t give a damn. Many times I have gone into the store and found my items in a nearby spot where they should have been, or directly above the spot on the next higher shelve where spare items are stored - the reason the item numbers are written on the boxes. The last time this happened is when I ordered two of the 3M Bluetooth headsets that were part of this clearance. Found them in my local store for $6 each and ordered the two shown in the on-line inventory. Got the call.....sorry, but it ***** to be you......went into the store three days later and walked right to the spot you would expect the headsets to be and there they were. Luckily I was still able to get them for $6 each as the employee was to lazy to remove them from inventory - but then again that is why I carry my messages from Lowes on all orders I make in the event I have to “discuss the price with the manager”.
As for the employees getting the bargains first, was at a Lowes about 45 miles from home to pick up another on-line order when the employee who was supposed to be processing my pickup was to busy trying to get all her fellow coworkers to go and get the garden tools that had been reduced to over 75% off - oh and by the way she wanted four of each item put aside for her. So if you were dumb enough to order your garden tools, chances are you were going to get the call as the tools were wiped out before any customers could get near them (what ever happened to the rule of being off the clock to shop....). Have also seen other employees hide, or move things in order to get a chance to buy it before the customer could get it.
So yes, I agree there are some good employees, who do their jobs and ensure the customer get what they ordered, but I believe that in the larger metropolitan areas they are becoming more far and few in between than in the more “home town stores”. I will continue to challenge the workers to beat me to the bargains, and I only hope that this forum continues to work together to promote the bargains amongst the members as they have recently as it gives me a head start on some of the employees.
Enough soapbox time, lets get back to bargains.....