The transcript email option has never once worked for me, in multiple browsers over multiple years... the chat window always vanishes when I click that button and the email never arrives.
I wonder why. It's always worked for me, using IE. When the chat ends, I click the button, get a pop up verifying the email address (the one entered to start the chat session), and then get a message that it's been sent. Then I have to close the chat box.
Do you put your email in the chat box at the beginning of the session? Maybe it's a pop-up blocker setting, but that wouldn't explain it across multiple browsers. Hmmmm.


