Snap-on.com new shipping policy?

[wxm]

It looks like Snap-on.com has changed shipping policy, and I did not get the memo (just kidding).

Seriously, I have just tried to order a few small accessories at their website and noticed pretty steep shipping charge as opposed to the free shipping once upon a time. Not sure when this was changed and that’s a bummer...

 

[d.mcfarland]

Free shipping on orders over $199.99*

That's what it's showing on the website.

 

[chrismenke]

Oh $%^&...this happened between the 19th and now, as my order from the 19th shipped for free.

 

[darkzero]

I just checked & wow. I haven't ordered from them online in many yrs but early last month I ordered a set of cart hinges & they were $12 w/ free shipping. Just checked & now it's $21 shipping for the same hinges. That is pretty steep.

 

[wxm]

Yeah. My $9 mg325 boot came out with $21 shipping. Go figure!

 

[superduty1]

Snap On really knows how to do black Friday.

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[Snaparxon]

I had the same issue, $17 1/4" extension plus $21 shipping, no thanks

Excessive shipping costs along with excessive tool prices. What will they think of next?

 

[Davefr]

It looks like Snap-on.com has changed shipping policy, and I did not get the memo (just kidding).

Here's the memo:


Dear Customer,
We regret to inform you that we've had to change our shipping policy. Orders from SO.com will now incur a shipping and handling charge in order to maintain our everyday low prices.

 

[tym]

Welp, no more ordering off the website for me!

They couldn't make the threshold $50 or $100?

 

[Snaparxon]

Here's the memo:


Dear Customer,
We regret to inform you that we've had to change our shipping policy. Orders from SO.com will now incur a shipping and handling charge in order to maintain our everyday low prices.

 

[Yarpo]

Here's the memo:


Dear Customer,
We regret to inform you that we've had to change our shipping policy. Orders from SO.com will now incur a shipping and handling charge in order to maintain our everyday low prices.

Give me a break, they cant figure out how to make a profit on a ratchet that costs 180 dollars without charging shipping? Kind of annoying.

 

[Fedwrench]

You have to admit, it was a great run with free shipping under $500 while it lasted

It made getting small items easy peezy. I will miss the free shipping

 

[3baygarage]

Great news for dealers, bad for diy guys.

 

[allinon72]

#1 reason people don't buy after adding products to their cart - shipping charges. I suspect that the loss in sales will far outweigh the expense of shipping charges, which is why literally every online business seeks to offer free shipping.

 

[RKA]

Lol! I was willing to eat the snap on premium for odds and ends since their trucks don’t come to my house and UPS does.

This sounds like a bean counter thinking in a vacuum. “Look at how much we are spending on shipping small orders under $200! We could make even more money,”. But they never asked the other questions.

How much do those do those customers place on other orders and what would it cost us if we lost that business?

How do we transition and compete in a world where people order online and get deliveries 5-7 days a week?

How does this affect our customers not regularly serviced by a truck?

Can we negotiate rates with shipping providers so we don’t have to charge retail rates for shipping?

All I can say is good luck with that. Will I still order? Yes. But odds are, I will try alternatives for higher quality tools. Amazon is making it damn easy to order german or Japanese made tools. There is the 1-2 week wait time, but snap on is 2-3 days anyway, so neither fulfills the need it now issue.

 

[RKA]

Great news for dealers, bad for diy guys.

I don’t know. I’m sure they might believe this will boost their on truck sales now that there is a built in incentive. And maybe this was a carrot that corporate threw their way to appease them. But with all the outside competition and the changing retail landscape, their business model will still remain difficult to sustain.

 

[Davefr]

#1 reason people don't buy after adding products to their cart - shipping charges. I suspect that the loss in sales will far outweigh the expense of shipping charges, which is why literally every online business seeks to offer free shipping.

There are now so many alternatives to SO with commensurate product quality at lower prices and free shipping.

This is the nail in the coffin for those not served by dealers. The only reason left to buy SO is when there's no alternative. (specialty tools)

It seems like a stupid move by SO to kill the online business. It was probably incremental $'s at profitable prices and the dealers still got a slice of the online sales. ("was" a win- win??)

I don’t know. I’m sure they might believe this will boost their on truck sales now that there is a built in incentive. And maybe this was a carrot that corporate threw their way to appease them.

I doubt it. The dealers don't want to be bothered with sales from the DIY'ers/general public. To them it's a PIA with minimal $'s. The online sales venue was a great way to capture incremental business and free up dealers to focus on their established route customers.

This sounds like a bean counter thinking in a vacuum. “Look at how much we are spending on shipping small orders under $200! We could make even more money,”. But they never asked the other questions.

I agree 100%. I don't think they even considered the effect on sales/profit from the lost business. Maybe they should have done something like Zoro. $5 flat shipping <$50 and free thereafter.

 

[2ndGearRubber]

You have to admit, it was a great run with free shipping under $500 while it lasted

It made getting small items easy peezy. I will miss the free shipping

Yeah, this will really change my ordering. Most smaller stuff I'd just get via the website and not bother with my dealer. Honestly unless I want to buy a box or scantool, the website offers me an almost identical experience. Less of a wait time usually, since I want "weird stuff" typically. I'm not in the market for screwdriver sets and basic tools, so most trucks have little to cater for me.

 

[Tennessee Cattleman]

It will slow down buying Snap-on by us folks that aren't serviced by a truck. I rarely buy more than $100 or so at a time from Snap-on. I will keep on using Snap-on ratchets, but I have other options for the rest of tools I need without paying high shipping for already high priced tools.

 

[BFHtime]

The zorrow policy could be a good idea.

My big gripe with buying snap-on at full retail price without the service, when ordering online, so I don’t do it. Without a driver that offers me deals... let’s say I have not been spending as much on tools in general. I have bought some tools that I needed, but am looking for snap-on alternatives. There prices have gone up so much in the past few years. After you increased the price 10% several times and you compare the price to other products, it gets harder and harder to justify for me.

For the price they charge and without the truck financing that is included in the price, the tools are over priced. Without some kind of deal and without the financing, I suggest people to find alternatives.

Snap-on should offer a lower price if paid in full. No financing. I also think I the cost for a driver to deliver the tools, has to cost more than shipping costs.

 

[tool_scrounge]

That is sad. It must be quite recent as I mail ordered part from them last month. Charging high shipping kills all goodwill with the customer.

At a previous high tech employer, our owner dictated that we should not make service and spare parts a profit center (just break even). We had very happy customers. The conglomerate we merged with changed that to charge for everything. All that goodwill was erased and we killed future sales of expensive equipment because of the choice to nickle and dime customers on spare parts.

 

[enrare]

Does this shipping policy apply to warranty claims?

 

[chrismenke]

You have to admit, it was a great run with free shipping under $500 while it lasted (

It was a good run before someone at Snap-on corporate noticed the years old typo on their free shipping for orders over $500 policy.

I'd always been amused by the free shipping on orders under $500 thing. Unless I was buying a > $500 item, I'd take the time to order twice. Thus making them go through two fulfillment processes. And thy've got the margin with a ton of headroom on everything the sell for more than $500. You don't pay shipping when you get a toolbox off the truck.

I've always thought that it may have actually been a typo...

 

[chrismenke]

Great news for dealers, bad for diy guys.

If you have a weekly dealer, would you be ordering from the site? Between on the truck discounting, BOGOs, and the ability to carry the payments, I don't see techs buying off the site in order to reclaim that 20 minutes of flat rate earning time.

But I could be wrong...I haven't had a driver in years and that's literally the only reason I'm ordering from the site at all.

Now I just won't be ordering much. Thankfully I've got pretty much everything I need and was only ordering things like toolbox organization accessories and lost 10MMs.

 

[ChrisLS8]

Ironically I found this thread after getting a very strongly worded text message from my boy after he went to order a few small things from the site. He usually puts in 2 small orders weekly for his home shop so he actually spends quite a bit on the site. This will definetely hurt the online sales alot

Their shipping seems absurdly high for even a small item which means they are charging what they feel like not what the shipping actually is. A company their size it's clear they didn't bother to negotiate rates with a carrier(s)

 

[1982fxr]

Last thing I ordered was a drawer removal shim tool for like $1.50.

At $24.00 I think I'll pass. I don't mind a reasonable shipping charge but jeez. ***** for me but they don't make any money off a guy like me anyway. I'd be pissed if I was one of the other guys who spends more and more often.

 

[mrjaw14]

Snap-On shipping charge change?

I just went to Snap On's website to order a ratchet and noticed that it's no longer free shipping on orders under $500, but it's free shipping on orders over $199. Shipping charge on a ratchet was $20! Needless to say I didn't place the order. What gives! This is going to really make it hard to buy smaller things from Snap-On

 

[mrjaw14]

Re: Snap-On shipping charge change?

didn't realize this was already a thread.

 

[mrjaw14]

This new policy ***** out loud. I'm a DIY guy and buy my snap on through the website. I think this new policy is to stop guys like me who don't have a dealer from ordering from them. Somehow amazon can ship free on a $25 order but snap on doesn't have enough room in a$155 ratchet to ship it? give me a break snap on. bonehead moves like this is going to hurt them.

Please everyone use the contact us form on their website and complain. Thanks for the Thanksgiving FU snap on...

 

[RTM]

#1 reason people don't buy after adding products to their cart - shipping charges. I suspect that the loss in sales will far outweigh the expense of shipping charges, which is why literally every online business seeks to offer free shipping.

Easy way to send a message, log in, put $100 in your cart, and then bail out. They will get stats on it. Lather Rinse Repeat. Few hundred people do it...

 

[mrjaw14]

Amen. I did it.

 

[Wamsutta]

Here's the memo:


Dear Customer,
We regret to inform you that we've had to change our shipping policy. Orders from SO.com will now incur a shipping and handling charge in order to maintain our everyday low prices.

Everyday low prices? Do they think they're Home Depot all of a sudden?

 

[woody 73]

Now boys take a chill pill...Everyone knows that Nicholas T. Pinchuk is getting his business ideas from none other then his best bosom buddy friend Edward "Eddie" Lampert. Just give it some time to sink in!

 

[MattT]

He usually puts in 2 small orders weekly

That explains why they've had to change the shipping policy

 

[PFSard]

Maybe they should have done something like Zoro. $5 flat shipping <$50 and free thereafter.

I agree. If I were trying to kill the really small orders, I would do what Snap-On did regarding shipping.

 

[nieuport17]

OR SnapOn could just increase the prices on the tools (online) instead of shipping charge.
I mean who would know any way, but its free shipping

 

[mrjaw14]

They have yearly price increases anyway. It’s getting ridiculous

 

[m6z]

Ouch.



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[M6erfan]

Wow. Bummer.

 

[ChrisLS8]

That explains why they've had to change the shipping policy

By small I mean 100-150 bucks. Not piecemeal bs like slides or a socket