My RH and RC are jumpered.
Power is going to the RH terminal.
I started to think that it may be an issue with the transformer, but at that point I really wouldn't know what transformer to run.
sorry I had to edit, sometimes I can't even understand what I wrote... but any ways..
for heating only systems and single stage it's usually just 3 wires needed R, C , W...
R and C measures 24V they are literally just the two output end of the low voltage of the transformer (24Vac)... what makes it R and what make it C is literally how it is connected and used (referenced) in the system..
but your thermostat should be able to just power up with just those two wires connected... in your case RC/RH jumper (connected) and C connected, you don't needed any other wires to see if the device powers up..... if you have them correctly...
next is to find which wire is the W...
the W... I am suspecting it is your old B.
and if you are sure that you have the 24Vac properly sourced to RH/RC and C ... you can always take that thermostat and use an external 24VAC to test your thermostat ... it should power up if RH/RC is connect to one end and C is connected to the other end of a 24Vac transformer...
if they don't power up then you should call that 800 number and see if there is a special setting you have to do... on the thermostat to make it use AC power... shouldn't needed to.. but do your due diligent first and measure for 24Vac on your suspected line first of cause.... your heating system have to be powered on though... to take voltage measurements...
All HVAC transformers are 24V , at least most , maybe some special ones in commercial sector that runs higher... and some really old systems runs on 120VAc...