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Got hosed by Menards today. Bleh.

gumbudah

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Joined
Jul 20, 2009
Messages
290
Location
Northern Wisconsin
Well, I been working on my garage since about august. Of course in september I got anxious and bought a bunch of insulation from menards, cuz it was on sale but didn't pick it up. Well yesterday I went to pick it up, a total of about $350 worth. Long story short, when I went to get it, they said that I had already picked it up, the day I bought it. They also indicated they had my license number and signature for picking it up. I was there, and did pick up some of the other materials on the same order, so of course they had my signature and plate.... I suspect when I signed for the partial fill of the order, that the check out guy had also checked that I was picking up the insulation... I asked if there was anything I can do. Nope. Other than, of course taking legal action, but I'm not about to do that for $350. So, I'm out $350 today..... bleh. The moral of the story: When you pick up a PARTIAL order, make sure their documentation indicates you've only picked up the items you've picked up....
 
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srmofo

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Oct 15, 2009
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6,161
Location
SW ohio
they called me today to ask if I had any projects lined up this spring. I politely told him that I do, but I will never purchase another item from them for a big project, that I might have to return. The guy was kinda taken back that I put it so bluntly. Like he didnt know their customer service AFTER the purchase is some of the worst in the business. I built a garage last fall , and their return policy left such a foul taste in my mouth, Ill never do it again. And to be honest I was really disappointed in the quality of their lumber. I almost had to nail the last 2x4s on the wall sections at a 45* to keep from splitting it. I didnt weigh the 2x4s, but I swear those things felt lighter than normal, like they were less dense than anything from lowes or HD.
 

Hank McMauser

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Jan 25, 2010
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881
Location
Payette County Idaho
Do you guys not have any "real" lumberyards in your area? I'm talking about the ones that deliver to the major builders in your area. Not slowes or home cheapo, but a real lumberyard.
 

mikeyr

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Joined
Sep 16, 2005
Messages
1,971
Location
Santa Barbara, CA
with you partial pickup you might still be able to get the rest, have them do a inventory of their stock, they should be able to figure out they have too much and that "should" prove to them you are not lying.

If the sales guy wont do the inventory, ask to speak to his boss, and then his boss, and keep going up the ladder, that is too much money to lose.
 

Hank McMauser

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Joined
Jan 25, 2010
Messages
881
Location
Payette County Idaho
Expecting them to hold your merchandise for 7 months without making prior arrangements and making sure everything was in order seems sorta odd to me, We've held onto customers merchandise for that lenghth of time and even longer ,but always have had the customer make arrangements to verify it's ok with us first.
 

engineer2

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Joined
Dec 13, 2009
Messages
11,795
Location
Chicago burbs
Forget about Menards corporate customer service. Ms. Arlene Krueger's Customer Service department at Menard's corporate will essentially tell you that you are stupid and there is nothing they can do. Their customer support is legendary for their rudeness, as are their store managers. One of their store managers arrogantly told me they routinely win small-claims lawsuits filed by customers, "so if you are threatening to sue us, bring it on". I doubt John Menard even knows or cares--too busy with his son's NASCAR team. Google: Menards rude customer support

BTW, I still buy lots of stuff there because they are way cheaper than HD or Lowes and have stuff the the other 2 don't. Just be damn careful if you special order something.
 

FoMoCoPower

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Joined
Feb 12, 2009
Messages
1,370
Location
Lombard,IL
I decided to stop shopping there after they thought that someone who would stand there and read the packaging on a tool to see where it was made was trying to steal the item. Recieved no apology or anything.
 

djjsr

Well-known member
Joined
Sep 4, 2006
Messages
4,796
Location
In the cornfields
The Menards that I go to has been great. I spend thousands of dollars a year there. Construction materials, kitchen cabinets, hardware and special orders have not been a problem. The attitudes of the folks there is always positive and helpful when needed. I had one special order with a minor screw-up and it was corrected in 4 days.

It makes no sense to buy insulation 6 months ahead of time. That stuff is on sale every few weeks.

Home Depot is the store that I have trouble with. Every special order has some kind of damage and it seems like nobody knows what to do about it.
 

ripsnortMN

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Jan 26, 2009
Messages
1,160
Location
Mn
I would make a personal call directly to their district manager and start bitching. You will get what you want that way. If that doesnt work, go higher.
 

TONE

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Joined
Jun 5, 2006
Messages
1,866
I bought some supplies at our local menards. When I got home I started unloading the bags. I noticed when everything was out I didnt have the paint brushes I picked up.

I looked on my receipt, sure enough I paid for em. I totally went thru my jeep. Nothing.

Soooo, I called and got some manager. Told him I left them at the cashiers line I was at.

Told him all my info and he said he would watch their tape system. I gave him some number that was on my receipt so he could actually view our transaction.

About 20 minutes later he calls back and says he has video of me taking them out of the store.

I was now really confused. I went back to the Jeep and really searched. I went thru every inch of the interior. No brushes.

So, for some reason this really bugged me. I called the store again. Told him I wanted to come in and look at the tape. Figured I was going back anyway for more brushes.

Well, I get there and ask for this manager. He looks somewhat confused when he sees me. We go into his office and he starts playing with his monitoring system.

He then gets to a spot and says, "see there you go"

I look at him and say "ummmm thats not me"

He says "yeah I didnt think so either when I saw you"

Turns out it was the guy directly in front of me. He actually bought brushes and took them out. Weird kawinky-dink I suppose.

Then he gets to me. I pay the cashier, walk out of the store (brushes on cashiers bench)

I was pissed. I asked him what did the clerk do when I walked out without the brushes. They called her into the office. She says she gave them to another clerk to put them back onto the shelf.

What made me really mad was that when I paid for all this stuff I also paid for some slatwall, which was a special order. This cashier had the special order. She had all my info (phone number, name, address)

She very easily could have told the manager, "hey this customer walked out without his brushes but heres his info"

Pisses me off still
 

rsanter

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Joined
Dec 22, 2007
Messages
18,503
Location
visalia ca
have them do an inventory count and see what they come up with.

talk with the manager and get the employees you worked with and see what they remember

go to the BBB

bob
 

hetkind

Banned
Joined
Sep 28, 2008
Messages
995
Location
Johnson City, Tennessee
it works both ways...I ordered some torx and metric hex bits from Wiha, including a 2 pack of torx 45 bits for a 5/16 holder. Ordered two bits, received two packs of two bits ..the postage and packaging of the bits exceed the $3.45 they cost, not to mention the special trip to the post office...all I really needed was one bit, now I have a 10 year supply.

Howard
 

rodnok1

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Joined
Jan 27, 2005
Messages
853
Location
NC
Most stores have a 30 day max pick up, then they refund your money. ***** that it happened that way. What you need to do is have seperate tickets rung up for pick up later items and also for items being picked up at different times.
 

jmack

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Joined
Oct 21, 2008
Messages
190
Use national chains and don't waste your time with these two-bit regional guys.
 
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Ryan10700

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Jan 22, 2010
Messages
19
What I've learned, is that if your local lumber yard won't match or beat the price that big box stores like Lowe's, Home Depot, or Menard's offer, only buy the things you plan on getting on that particular trip and move on. If you want it delivered or paid for in advance, the local lumber yards have always done me right. They realize that big box stores might beat them on price with certain materials so they go the extra mile to provide better customer service. Menard's told me they wouldn't deliver for free unless it was $1,000 worth of merchandise. My local lumber yard doesn't charge me a dime for delivery regardless of the price. It could be 1 board or a truck load of trusses and the delivery is still free.
 

srmofo

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Oct 15, 2009
Messages
6,161
Location
SW ohio
Do you guys not have any "real" lumberyards in your area? I'm talking about the ones that deliver to the major builders in your area. Not slowes or home cheapo, but a real lumberyard.

unfurtunately all the lumber yards close to me shut down years ago, and the ones that are somewhat near me have awful hours. I work till 6 mon-sat, so Im kinda stuck. sure they open at 5am, but Im in no mood to drive 1/2 hour try to order something then drive to work and do a 10-12 hour shift. At least with Hd or lowes the upper management act like they care, menards just doesnt give a rats *** after your money is their money
 

colt zantop

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Joined
Apr 20, 2006
Messages
5,422
Location
michigan
don't even bother with the "inventory" idea....trust me..I use to work for menards and their counts are so far off it will probably show like negative 200 or something like that....its rediculous...
 

rwhite692

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Joined
Mar 4, 2008
Messages
1,850
Location
Central Valley, CA
"Managers are prohibited from building a home, even if they purchase the construction materials elsewhere. It’s a measure to prevent employee theft, John Menard once told the media. The penalty is termination."

"The most infamous casualty of this policy was Eldon Helget, a lumber yard manager for Menards’ Burnsville, Minn., store. Helget’s daughter was confined to a wheelchair and the narrow hallways in the Helget home made it difficult to get around. She was getting too big for her mother Linda to carry her up the stairs, and because the bathroom couldn’t accommodate her wheelchair, the girl had no privacy. When the Helgets could find no home that met their needs, they decided to build from scratch."

"But Helget’s boss, Larry Menard, said there were no exceptions to the company rule. Helget, who had a stellar 13-year record with the company, could resign his post and take a lower-level job, Larry said. That meant a $15,000 cut in his $40,000 salary, but Helget still agreed."

"The Helgets hired a contractor to build a ramp-equipped home, using building materials from another company. When John Menard heard about the deal, he fired Helget. The company notified Helget that if he ever showed up on its property again, he’d be arrested for trespassing."

“John would say, ‘Why make a rule if you’re not going to enforce it?’” Archibald recalls, adding “sometimes, you have to cut throats. That’s how business works.”

"Helget’s story found its way into the Minneapolis Star Tribune.A columnist called Menards’ policy, “something exhumed from the Bronze Age with all its primitive logic intact.” The story continued a second day when a local lumberyard offered Helget a job. The Helgets were elated – until they discovered Eldon’s contract with Menards barred him from working for a competitor for a year."

"This rule came from Menard’s concern that his trade secrets might be revealed. Indeed, he refused to hire former Home Depot or Lowe’s employees for fear the person might be a spy."


-----Wow...just....Wow.

I for one am glad we don't have any Menard's stores (so far as I know) out here in CA.
What a paranoid douchebag...Special place in hell waiting for that guy.
 

ChargedUp!

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Joined
Mar 11, 2010
Messages
503
Location
Twin Cities, MN
I must be the odd one then. I really like the Menard's I go to here. I typically go to two different ones. I've never had a problem with returns or with any purchases. My wife can't stand going with me because I tend to lolly gag and spend an hour going up and down the isles just looking.
I even used to work for them back in the day as a "yard dog". They always treated us pretty good. This was before all these ***** indoor lumber yards. I had the coolest farmers tan for two summers! :)
 

alan mather

Member
Joined
Sep 7, 2009
Messages
13
Location
michigan
I go to menards about every weekend, since i am building my pole barn, i can see how this could happen very easy. The security guard checks what you have picked up, then they tell you to sign the little computer, and then you leave, with out knowing what you sign for. This is a good lesson for my self included. Make shure you know what you sign for. Any way I think that i would be breaking some one's nose if the ripped me off like that.
 

porphyre

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Joined
Sep 2, 2009
Messages
1,321
250+ stores in 12 states is a two-bit regional guy?

http://en.wikipedia.org/wiki/The_Home_Depot
The Home Depot operates 2,193 big-box format stores across the United States (including all 50 U.S. states, the District of Columbia, Puerto Rico, the Virgin Islands and Guam), Canada (all ten provinces), Mexico and China.

http://en.wikipedia.org/wiki/Lowes
Lowe's Companies, Inc. (NYSE: LOW) is a U.S.-based chaibi of retail home improvement and appliance stores. Founded in 1946 in North Wilkesboro, North Carolina, the chain now serves over 14+ million customers a week in its 1,710 stores in the United States and 7 in Canada. With the opening of the South Burlington, Vermont location,[2] Lowe's now operates stores in all 50 states.

Yes. Menard's is two-bit and regional. Ask someone from New York, LA, or DFW if they've ever heard of it.
 

Kev442

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Joined
Jan 15, 2009
Messages
5,386
Location
Wi
I doubt any company would hold onto something over 6 months without any kind of prior arrangement, even lowes or the borg. One of the "2 bit" local chains here clearly states on the paperwork that product has to be picked up the same day you buy it. I think menards is 48 or 72 hours.
 
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gumbudah

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Joined
Jul 20, 2009
Messages
290
Location
Northern Wisconsin
Wow, lotsa comments. I for the most part really like menards, they have nearly everything I need, in the lower quality range which is where i usually am with quality. For nicer stuff, I go to home depot. For really nice stuff I.... Well i've never bought any really nice stuff.

I know 7 months is a long time, but I did talk to some folks there around the time I bought the stuff, and they indicated "don't worry about it, 6 months isn't uncommon" type comments....

I realize their inventories are off, and their check out process is flawed, twice in the last six months, I've gone to the yard, shown the guy a ticket and he's indicated I havn't picked up materials I know I'd already picked up. Being the up and up guy I am I told him I had already picked them up. I just let that one dog lay.

As far as lumber yards go, (as you'd see my same respons in other big box/little box store threads) I usually have a worse experience there. we have a couple. Their people are typically rude, and are only concerned with dealing with the contractor guy that buys $300k worth of materials a year.

I hadn't thought of having them check their security vids, although I'm sure its erased by now, and if it wasn't im sure I couldn't get them to review it short of being ordered to by a court, which I'm clearly not going to pursue. I'm at fault as much as they are for not picking it up in such a long time, as well as not reviewing their yard check out process to assure they didn't mark my insulation as picked up.

As far as "national" chains go, I don't know of any other than home depot and lowes, but we don't have a lowes and home depot is half an hour away, and has higher prices....
 

engineer2

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Joined
Dec 13, 2009
Messages
11,795
Location
Chicago burbs
Great Menard's story. What a *****. I heard he went to a Chicago area store and it wasn't open on time so he drove his car thru the front doors and declared "Now we're open!"
 

Az Scooter

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Joined
Dec 30, 2009
Messages
1,500
"Managers are prohibited from building a home, even if they purchase the construction materials elsewhere. It’s a measure to prevent employee theft, John Menard once told the media. The penalty is termination."

"The most infamous casualty of this policy was Eldon Helget, a lumber yard manager for Menards’ Burnsville, Minn., store. Helget’s daughter was confined to a wheelchair and the narrow hallways in the Helget home made it difficult to get around. She was getting too big for her mother Linda to carry her up the stairs, and because the bathroom couldn’t accommodate her wheelchair, the girl had no privacy. When the Helgets could find no home that met their needs, they decided to build from scratch."

"But Helget’s boss, Larry Menard, said there were no exceptions to the company rule. Helget, who had a stellar 13-year record with the company, could resign his post and take a lower-level job, Larry said. That meant a $15,000 cut in his $40,000 salary, but Helget still agreed."

"The Helgets hired a contractor to build a ramp-equipped home, using building materials from another company. When John Menard heard about the deal, he fired Helget. The company notified Helget that if he ever showed up on its property again, he’d be arrested for trespassing."

“John would say, ‘Why make a rule if you’re not going to enforce it?’” Archibald recalls, adding “sometimes, you have to cut throats. That’s how business works.”

"Helget’s story found its way into the Minneapolis Star Tribune.A columnist called Menards’ policy, “something exhumed from the Bronze Age with all its primitive logic intact.” The story continued a second day when a local lumberyard offered Helget a job. The Helgets were elated – until they discovered Eldon’s contract with Menards barred him from working for a competitor for a year."

"This rule came from Menard’s concern that his trade secrets might be revealed. Indeed, he refused to hire former Home Depot or Lowe’s employees for fear the person might be a spy."


-----Wow...just....Wow.

I for one am glad we don't have any Menard's stores (so far as I know) out here in CA.
What a paranoid douchebag...Special place in hell waiting for that guy.

FYI, That employment contract would be unenforceable. Easily beaten since they cannot take away your livelihood without renumeration.

He does sound like an unpleasant sort. Life is too short to be hateful.
 

sixball

Well-known member
Joined
Dec 4, 2009
Messages
149
Wow, we just had a Menards open here last year, and I go there more than anything. There only competition here is Lowes, and and I only go there after I stop at Menards if I couldn't find something.

On your receipt, there should be a bar code for EACH package of insulation. They should be able to scan that and see if it was scanned twice, proving you never picked it up.

I bought some plumbing pieces (more than I needed for the job, but wanted to avoid running all the way across town in the middle of the project) I returned what I didn't need the next day (still in un-opened packages) When I got to the return counter, they claimed I had not paid for one paticular item because it wasn't scanned out. I had to do all the work and find the barcode on the package and the reciept, they had scanned the same one twice.

I don't know there system, and obviously it lets something be scanned twice, but I would think it would send a red-flag off somewhere in there system?

It's worth a shot, unless they scanned it like 13@ --------- or whatever?

350$ bucks, I wouldn't just give up that easy, I would DEMAND it be looked into
 

Bill Bowman

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Joined
Mar 28, 2007
Messages
3,146
Location
Metro Chicago
I decided to stop shopping there after they thought that someone who would stand there and read the packaging on a tool to see where it was made was trying to steal the item. Recieved no apology or anything.

That may be, but you've got to admit, you're face is right off the Post Office wall. Maybe it was the advanced photo recognition software that picked you out Jim. Bill
 

logical

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Joined
Aug 31, 2005
Messages
2,448
Location
Northern fringe of the Motor City Suburbs
Yes. Menard's is two-bit and regional. Ask someone from New York, LA, or DFW if they've ever heard of it.

I'm aware Lowes and HD are bigger and I generally avoid talking to people from those cities. "two-bit" just seemed a a bit much...it seems they are big enough to be considered a big box chain. I'm not clear why them not having stores 2500 miles from me makes them a bad place to buy stuff.
 

viper86

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Joined
Oct 21, 2009
Messages
167
Location
Lincoln, NE
I wonder how much smoke ran from John Menard's ears when Tony Stewart left his IRL team, went to NASCAR, and had Home Depot slapped on the side of his car for 10 years :lol:
 
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