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Between 485 & 705 SQ/FT Bob Heine's Auto Emporium

Workspaces between 485 and 705 squarefeet.

Guster

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Auckland, New Zealand
That looks like a sodding big job BOB! Hard work paid off as it is looking great. The way things grow in Florida those sods should knit with the lawn very soon.

Sorry to hear about the dealership issues. Extra cost to finish the job in the current situation is something I can normally make peace with. Abusing my trust by using my vehicle without consent or reason is a very different matter. I wonder if they have a facebook page...
 
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shortykorte

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Note to self: get Bob to lay my sod.
I only laid 12 pieces and was sore. I didn’t realize St. Augustine was a type of centipede. Learn something everyday.
Something sounds very fishy on car repair. I know it’s frustrating to pursue but all types of people would know about the service I had received.


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oldironfarmer

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Terlton, Oklahoma
Wow! They tore out your torque converter racing your car then charged you for it? Bummer.

Sod looks good. I may have to come back for another visit. I really didn't have the stomach to see that bare spot again...
 

don long

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southern california
Bob
I feel your pain.
I took my Dodge viper to my regular mechanic for getting a smog check. He told me that his machine was down but would be fixed in the morning. 3 days later I get the call that my car was ready only to find just shy of 200 miles extra on the odometer when I questioned him about it I found out that he was driving it home at night.
Having worked in the automotive business I know too well how honest they should be.
Here is another one for you.
I owned a bodyshop business for 21 years. One morning I checked on a nice camaro that was to be delivered to the customer, it was in the detail department finished and ready for delivery. I called the customer and told him it was ready. He showed up right after lunch and he and I walked out to present him his car. I couldn't find it anywhere on the lot. While we were looking for it I got paged to a phone call. It was a police department about 20 miles away asking if I knew a certain person. I said yes he works for me They told me that he was involved in a one car wreck in a nice red camaro.
He rolled it over after running up a telephone pole guide wire.
I bought the car from the owner that day.

It happens
 
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Bob Heine

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Boca Raton, Florida
I would have been hopping mad if a dealership put that kind of mileage on my car.
John, I don't have a hair-trigger temper but I do suffer the slow burn kind.
I found a local garage that does all my work. I would do it all myself, but some jobs aren't worth the back pain.

If I were you I would be having a word with the dealership.
Uncle Willie, one of the reasons I have A/C in the garage is to be able to do my own repairs. The air compressor, tools and welders are also there so I don't have to search for a good mechanic. Good mechanics don't last long in South Florida because the customers drive them away,
Loads of things to reply on Bob.

Dealerships also known as Stealerships. Not good.

Love planting grass, not much of a sod layer, but in the U.K. it’s a way to go.

Yours looks great, will be a lovely change once it all takes.

To me, part of the pleasure will be blending in old and new to an invisible level.

And most importantly, I have realised that so many jobs that used to be a couple of hours, now are much longer and certainly more painful during and free.

Not sure if I am getting older, developing arthritic symptoms or even if the side effects of the meds I started in October are beating me up.

Still, living with restrictions beats the alternative.

Hand Mixing some cement later today :)
Rian, maybe if I bought cars from Stealerships and traded them in when the warranty ran out I would have a higher opinion of them. Using them as my last resort is probably not the best approach. Perhaps they think I'm another clueless old man who knows nothing about my car.

I too love planting and nurturing grass. Unfortunately St. Augustine grass seed is not available for sale. I have to buy sod. The grass does produce seed heads and I harvested them years ago but never got them to sprout. All I can do is encourage the stuff to send out lots of runners.

At the end of the sod laying I didn't feel horrible but discovered my bicep didn't want to lift my fork all the way to my mouth. I am also having some new Arthur Itis issues. Knuckles are bigger, hurt more and don't bend like they used to. On the plus side I don't have hip or knee problems yet and my aching muscles go back to normal with a night or two of restorative sleep. Feeling better than a 75-year-old should.
Not all dealerships are crooked, but enough that you never want to trust any of them. Finding a good, honest mechanic is tough. I told my ex that if she found a good one, treat them really well. I've never seen sod cut like that. Where I live, the palettes are loaded with rolls of sod.
Kirk, I don't feel all dealerships are crooked but they learn they can take advantage of women and the elderly. We do so little driving the cars don't need a lot of service and most repairs are for age-related problems. Like I said, this part of Florida does not reward good mechanics. If they are honest, way too many customers try to screw them over. Too many "My son can get that part for half that price" and "I refuse to pay you $50 an hour" just because you rent in an expensive city.
Hi Bob, I feel your pain with dealership experience.
Great job on the sod install. You get a ton of work done! And yes it does take US a little longer to get things accomplished these days. Nothing wrong with rest stops to regain the energy.
Y'sguy, I am pleased it only took me one day to get the sod down.
Bob, that's disappointing to hear about the dealership. I would get the General Manager and Service Manager together for a pow-wow.

I refuse to go to larger dealerships at this point in my life. There is a small GM dealership in Holton, KS, that was/is amazing, I haven't been back in some time, but they even gave a repeat customer discount, and were straight dead honest about work that actually needed to be completed.

In my experience over the last decade, I have noticed more and more, that businesses are valuing their customers, less and less. Even in our smaller communities where I'm at, I've been treated like I'm wasting their time. Just blows my mind!
Marc, I feel like we get what we give and today's customers treat workers like **** for no reason. "I'm not leaving a tip because the steak was tough" means the server gets punished for shoddy work in the kitchen. "What do you mean, you haven't carried this item for three years and it looks like I ran it over with my car? I bought it here and I want my money back. The owner is a personal friend so wait until I tell him about you!!!" I was behind a guy at the airport who was yelling at the clerk because he wanted her to have the plane re-open the door. The more he screamed, the more polite the clerk got. Every time I was a little late I asked when the next flight would be and they always had the flight attendant hold the door for me. Word must have gotten around (I was Platinum) because they asked everyone on one flight to stay seated so I could run across the terminal to catch a flight they were holding for me.

Like most places, all the small dealerships around here have gone belly-up so I can choose either Mega Dealership or Group Dealership.
I definitely agree with Marc on the pow-wow. What if one of those 9 year old unsafe tires had blown 90 miles into that "test drive" and injured the mechanic..
This is grounds for a Super Senior Discount!

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Ric, you and Marc are on the right track. On the front page of the invoice there is an all caps note:
"CADILLAC MAY SURVEY YOU FOR FEEDBACK ON THIS SERVICE VISIT. THIS IS HOW CADILLAC EVALUATES OUR SERVICE PROVIDED TO YOU. IT IS OUR REPORT CARD, AND NOT MEANT TO JUDGE CADILLAC OR THE PRODUCT. IF FOR ANY REASON YOU CANNOT ANSWER THE SURVEY "COMPLETELY SATISFIED ", PLEASE CONTACT STEVE XXXXUZZI, SERVICE MANAGER"
I tried calling the manager but it rolled over to voicemail. Read him the quote and asked him to call me back. After two days I called the Service writer and he is going to 'take care of the problem.'
Bob, you're so kind about having so much free time and my garage being messy! My fab table IS still clear a week after putting the carb on the string trimmer! Good enough to sort out some license plates I'm reading with a few fellow GJ'ers

That sod is really going to make that corner look great. Good to hear you took the proper sun-breaks while laying it down...
Watched a crew install several semi-loads of this in the infield of the old Desoto Speedway near Tampa. A week of rain a week after it was laid down and it looks like it's been there forever. I'll bet yours does too in a bit.

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Ric, I know your plate is full to overflowing so I give you a lot of well-deserved slack. It's a daily fight to keep a couple of square inches of space on the workbenches.

Yeah, the older I get, the quicker the sun does me in. I have one of those oscillating sprinklers wetting the sod down every day. Running it for two hours today because an hour yesterday still let it dry out overnight.
That looks like a sodding big job BOB! Hard work paid off as it is looking great. The way things grow in Florida those sods should knit with the lawn very soon.

Sorry to hear about the dealership issues. Extra cost to finish the job in the current situation is something I can normally make peace with. Abusing my trust by using my vehicle without consent or reason is a very different matter. I wonder if they have a facebook page...
Eugene, last sod job was a lot bigger and included almost the whole back yard. I think it was 5 pallets and I paid my lawn service guys extra to put it down. They charged me the same amount as the sod so I saved myself $250 this time. Here's the weed removal process in January 2013:
attachment.php

Note to self: get Bob to lay my sod.
I only laid 12 pieces and was sore. I didn’t realize St. Augustine was a type of centipede. Learn something everyday.
Something sounds very fishy on car repair. I know it’s frustrating to pursue but all types of people would know about the service I had received.


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Stewart, I charge by the hour so you're going to have to pay me while I cool off and take naps.
Wow! They tore out your torque converter racing your car then charged you for it? Bummer.

Sod looks good. I may have to come back for another visit. I really didn't have the stomach to see that bare spot again...
Andy, thanks for stopping by and thanks for making me angrier. They probably revved the engine and then dumped it into Drive!

I hoped you didn't notice that bare spot. I was sure all the other messes distracted you enough that you would overlook it.
Bob
I feel your pain.
I took my Dodge viper to my regular mechanic for getting a smog check. He told me that his machine was down but would be fixed in the morning. 3 days later I get the call that my car was ready only to find just shy of 200 miles extra on the odometer when I questioned him about it I found out that he was driving it home at night.
Having worked in the automotive business I know too well how honest they should be.
Here is another one for you.
I owned a bodyshop business for 21 years. One morning I checked on a nice camaro that was to be delivered to the customer, it was in the detail department finished and ready for delivery. I called the customer and told him it was ready. He showed up right after lunch and he and I walked out to present him his car. I couldn't find it anywhere on the lot. While we were looking for it I got paged to a phone call. It was a police department about 20 miles away asking if I knew a certain person. I said yes he works for me They told me that he was involved in a one car wreck in a nice red camaro.
He rolled it over after running up a telephone pole guide wire.
I bought the car from the owner that day.

It happens
Don, I thought about starting my own business when I was young but I saw how much grief it could bring. I probably have too many control issues because relying on other people for my success was hard enough as an IBM manger. It also occurred to me I was too nice -- a flaw that way too many people point out to me. I probably would have given the Camaro Kid paid time off to recover from the accident.
 

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Bob Heine

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I had time to think about the Dealership and the repair so I went through the invoice with a fine tooth comb. Found a few things and put together these questions for my call.



  1. Does Relearn process require 50-miles of driving? Odometer shows car was driven 109 miles during the month Ed Morse Cadillac had it. Invoice shows six mile drive from my house to dealership and then 56 miles posted on the mileage in/out field of the invoice. Car was driven another 47 miles after leaving the dealership. As I understand it:

    Once the reprogramming and relearn steps are complete, perform a thorough test drive with multiple accelerations and from a stop with light throttle application.”

  2. How hard was my car driven? I filled the gas tank immediately after discovering the transmission shift issue and then drove the car 1.4 miles back home. When you returned the car the gas gauge showed 1/3rd of a tank. With an 18 gallon capacity that means approximately 12 gallons of gas was used to go 109 miles. That’s an average of 9 miles per gallon. It’s not an economy car but you have to go out of your way to average 9 mpg. EPA mpg is 12 city and 18 highway.
  3. Did valve body and TCM replacement not fix the problem? The invoice includes two Filter Kits and two Valve Body Plate Kits.
  4. Why are core charges included in the invoice? Core charges are normally paid up front and then refunded when the old part is returned. The upper and lower valve bodies as well as the TCM have a total of $300 of core charges included in the invoice. The torque converter is listed as having been replaced but it has no associated core charge. Does this mean the part wasn’t actually replaced?
  5. Why does the invoice include prices higher than list? The TCM is listed for $820.23 plus $100 core charge, while list price on GM Parts Direct, is $701.94. A number of other items are similarly overpriced. [NOTE: Almost all the overpriced items are in the initial repair, not the removal/rebuild of the pump or torque converter.]
  6. Why does the invoice include only 10 units of Dexron VI fluid? I understand the valve bodies, TCM and filter replacement refill would have been 10 but the transmission had to be removed to replace the Sprag Kit, Clutch, Bellhousing and Pump assembly. The second filter and plate replacement indicates the fluid should have replaced a second time. The invoice includes a new torque converter at the end so the final fluid refill should have been 13 units of Dexron VI. Did you not charge me for the 13 units of Dexron VI or is the transmission 3 units low and you re-used the first 10 units? I am also confused by the price of the Dexron VI. It is listed at $8 per unit when list price is $20.83. I should have been charged $479.09 for 23 units.
  7. Why was the oil cooler not replaced? I assume the pump failure put trash in the transmission and replacing the valve body and filter didn’t completely eliminate the trash. If you replaced the torque converter to get rid of its trash, why not replace the oil cooler, which supposedly can’t be thoroughly flushed?
 
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mfg0772

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Northeast CT
Bob - long time listener, first time caller, if you will. Great review of the invoice. It pays to show you know what you are talking about and also to have a list to help guide your conversation.

I had a dealership down south cross thread a wheel stud. I had since moved and my truck was still under warranty so I brought it to the new local dealership. No problem they would handle it. Except they got the wrong lug nut which didn't seat all the way causing my wheel to wobble requiring the bearings to be replaced. This happened on my way to work about 60 miles away so I brought it to the closest dealership I could. They fixed it right up. Not only that, they pointed out the dealership 2 was trying to overcharge (back charge) dealership 1 for the repair work (no cost to me but I guess money had to move hands).

The moral of the story - there are good ones, bad ones, and some in between. Dealership 1 made an honest mistake. Dealership 2 was slimy, and Dealership 3 was great. I do most of my own work but when I do need something done, I go to dealership 3 now.
 

shortykorte

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Tallahassee, Fl
Oh man, some seriously great questions. Definitely seems like they think they’re dealing with some old retired idiot geezer from NYC.
Do you have a GoPro or other video recording device? I would meet whatever manager in person and video the conversation. Get Craig to dress up as badass country *** kicker and have him go with you. If you know any CosPlay people, maybe they can make you a cannon or Gatling gun for your left arm and wear that to the meeting.
At a minimum I’d record all future conversations.


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mybigwarwagon

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Vale, Nc
Uncle Willie, one of the reasons I have A/C in the garage is to be able to do my own repairs. The air compressor, tools and welders are also there so I don't have to search for a good mechanic. Good mechanics don't last long in South Florida because the customers drive them away,

.

I did all my repair work until the head injury in August 18. Now I can't remember how to do it. I ti very frustrating knowing that I have done a repair, I have the ability to do the repair, but I can't remember the process to do it. Coupling that with the back injury and it was no fun at all. After far more irritation and pain than I wanted to put up with, I reluctantly allowed someone else to do it.

The first garage I went to did good work the first time I took them my truck. the second time I took it to him, there was an issue that he could not figure out, and so I took it to a second shop. He couldn't figure it out either, but he knew a GM engineer he contacted and soon had it fixed. I took a truck back to the first guy again, thinking it had a bad flywheel. Honestly, 5 different people agreed it was the flywheel, and he even listened to it and said it was the flywheel. the truck ran like a scalded mule, but knocked like it had a broken flywheel. Then the truck sat in the exact same spot in his lot for a month without him touching it. I finally got fed up and went by and asked the gal behind the counter for the keys. She didn't ask why. I drove it up on my trailer and left with it.

At the second garage he called back the next day. It wasn't the flywheel, the #4 crank bearing came out the drain plug. So for a month I was waiting for someone to pull the drain plug out of my truck. Now #2 is #1.

I have found out that the original shop pays his guys by the hour, and not the job. They really don't care to get jobs done as long as they can ride the clock.
 

jbmatth

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Northern Ok.
Great analysis of the invoice Bob, and it was a fun read, well from this end of the table. It does make me wonder about the trans cooler and lines as well as the trans cooler in the radiator if their is one. Most I have seen are a similar plate design that would be tough to impossible to flush clean.

JB
 

drivesitfar

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Bob: this is one of the main reasons I drive a HONDA and why I haven't taken any of our cars to a dealer for anything other than warranty work for years now (I don't even like doing that to be honest with you at the dealership). so I've found good mechanics locally and some up to a 90 minute drive that I have work on my cars until maybe some day when I don't have a bunch of home DIY stuff to do and if I want to learn then cause I surely have a fair amount of tools.

I do basic stuff like change wiper blades, batteries, add window wash fluids and oils when needed and I'll change a flat tire if i'm not loaded down with a load and trailer full and maybe a few other things like light bulbs.

I hope you resolve your issues and the extra driving. The mud and stuff they did while at the dealership is beyond ridiculous and using that much gas doing a so called TEST DRIVE.

good luck
 

cbacres

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Oh man, some seriously great questions. Definitely seems like they think they’re dealing with some old retired idiot geezer from NYC.
Do you have a GoPro or other video recording device? I would meet whatever manager in person and video the conversation. Get Craig to dress up as badass country *** kicker and have him go with you. If you know any CosPlay people, maybe they can make you a cannon or Gatling gun for your left arm and wear that to the meeting.
At a minimum I’d record all future conversations.


Sent from my iPhone using Garage Journal

Why do I have to dress up to be bad ***?:dunno::dunno:
Isn’t cowboy boots, camo hat and wrangler shorts good enough?:lol_hitti

Bob, what you wrote out there was excellent, they’ll probably think you had a lawyer write it up.

I’d send what you wrote up in a email to the service manager, general manager and the owner if you can figure it out.
 
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Bob Heine

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Bob - long time listener, first time caller, if you will. Great review of the invoice. It pays to show you know what you are talking about and also to have a list to help guide your conversation.

I had a dealership down south cross thread a wheel stud. I had since moved and my truck was still under warranty so I brought it to the new local dealership. No problem they would handle it. Except they got the wrong lug nut which didn't seat all the way causing my wheel to wobble requiring the bearings to be replaced. This happened on my way to work about 60 miles away so I brought it to the closest dealership I could. They fixed it right up. Not only that, they pointed out the dealership 2 was trying to overcharge (back charge) dealership 1 for the repair work (no cost to me but I guess money had to move hands).

The moral of the story - there are good ones, bad ones, and some in between. Dealership 1 made an honest mistake. Dealership 2 was slimy, and Dealership 3 was great. I do most of my own work but when I do need something done, I go to dealership 3 now.
Mike, first of all, thanks for following along on this weird thread. I told my wife and my children to be suspicious of shops that predict death and dismemberment if you don't let them fix that thing RIGHT NOW! In the past 52 years I've dealt with six dealerships (besides parts).

  1. Pontiac dealership in 1968, where I bought my first new car, a red GTO hardtop (Motor Trend Car of the Year). Nothing but horror stories.:thefinger
  2. Chevy dealership in 1971, where I bought my second new car, a dark green Vega GT hatchback (Motor Trend Car of the Year). Nothing but horror stories.:thefinger
  3. Toyota dealership in 1989, where I bought my third new car, a Red Toyota Camry Ultima. Wonderful purchase and outstanding service for the two years I owned it and they even bought it back for a fair price (better than the best private offer).:thumbup::thumbup:
  4. Chrysler dealership in 1991, where we bought a used '89 LeBaron convertible. They let me buy an extended warranty and covered quite a few repairs.:thumbup::thumbup:
  5. Chevy dealership in 1995, where I took my Corvette for a rough idle.:thefinger
  6. Cadillac dealership in 2020, where I brought our CTS-V for transmission service.:thefinger
Of the six dealerships, only the last was a multi-vehicle, multi-location mega dealership. I don't think I can afford to go searching for a 'good' dealership but if someone I trust knew of one I might give it a try.

Oh man, some seriously great questions. Definitely seems like they think they’re dealing with some old retired idiot geezer from NYC.

Do you have a GoPro or other video recording device? I would meet whatever manager in person and video the conversation. Get Craig to dress up as badass country *** kicker and have him go with you. If you know any CosPlay people, maybe they can make you a cannon or Gatling gun for your left arm and wear that to the meeting.
At a minimum I’d record all future conversations.


Sent from my iPhone using Garage Journal
Stewart, I have no plans to go back to the dealership but I did get a message on the phone from the service manager that they are going to refund the $300 in core charges. That means only $5,500+ for the repair.

I did all my repair work until the head injury in August 18. Now I can't remember how to do it. I ti very frustrating knowing that I have done a repair, I have the ability to do the repair, but I can't remember the process to do it. Coupling that with the back injury and it was no fun at all. After far more irritation and pain than I wanted to put up with, I reluctantly allowed someone else to do it.


The first garage I went to did good work the first time I took them my truck. the second time I took it to him, there was an issue that he could not figure out, and so I took it to a second shop. He couldn't figure it out either, but he knew a GM engineer he contacted and soon had it fixed. I took a truck back to the first guy again, thinking it had a bad flywheel. Honestly, 5 different people agreed it was the flywheel, and he even listened to it and said it was the flywheel. the truck ran like a scalded mule, but knocked like it had a broken flywheel. Then the truck sat in the exact same spot in his lot for a month without him touching it. I finally got fed up and went by and asked the gal behind the counter for the keys. She didn't ask why. I drove it up on my trailer and left with it.

At the second garage he called back the next day. It wasn't the flywheel, the #4 crank bearing came out the drain plug. So for a month I was waiting for someone to pull the drain plug out of my truck. Now #2 is #1.

I have found out that the original shop pays his guys by the hour, and not the job. They really don't care to get jobs done as long as they can ride the clock.
Uncle Willie, I don't have an excuse for my brain fading away other than old age. I used to be able to take things apart and put them back together months later without any problems or leftover parts. Now I'm lucky if I can remember which camera has all the photos of the disassembly in it.

Soon after I retired I was sitting at a light in the '87 Corvette when the engine suddenly sputtered and almost stalled. It was like it was running on five cylinders. Hobbled home and placed an order for a DOS-based diagnostic program that used the OBD-1 port and a laptop to run the tests. No codes, no clue so I took it to the Chevy dealership, thinking they would have a more elaborate diagnostic system. Guy tells me engine needs a valve job and it will be $2,200 to tear it down and then figure out what's wrong. Was I wrong to leave, laughing like an idiot? Next guy tells me its the injectors so I spend the hours and $$$$ to replace them myself. Runs exactly the same. Finally took it to a shop run by a Brazilian family and they thought it might be a floating ground. For $100 I learned all the grounds were good but he offered to swap my Mass Airflow Sensor for the known good one he had in the back. Car runs perfect and it turns out one of the things the OBD-1 system doesn't monitor is the MAF sensor. I have a spare in the garage at all times now.

Bob when you get off the phone I bet the dealer will WISH he had Perry Mason on the phone.
Bobby, I didn't clearly hear it but I believe there was an "OH $HIT" just as he hung up.
Great analysis of the invoice Bob, and it was a fun read, well from this end of the table. It does make me wonder about the trans cooler and lines as well as the trans cooler in the radiator if their is one. Most I have seen are a similar plate design that would be tough to impossible to flush clean.

JB
JB, thanks for the compliment. From the very complete shop manual, I couldn't find a transmission cooler in the radiator so I suspect it's just the standalone one. I'm going to remove some of the panels under the car and see if I can find all the coolers. There's a large one for the supercharger's liquid intercooler, a power steering oil cooler and a fan driven oil cooler for the differential.

I spoke to the service writer on Thursday and he assured me they thoroughly flushed the transmission cooler and they warranty the repair for two years. We'll see how it goes.
Bob: this is one of the main reasons I drive a HONDA and why I haven't taken any of our cars to a dealer for anything other than warranty work for years now (I don't even like doing that to be honest with you at the dealership). so I've found good mechanics locally and some up to a 90 minute drive that I have work on my cars until maybe some day when I don't have a bunch of home DIY stuff to do and if I want to learn then cause I surely have a fair amount of tools.

I do basic stuff like change wiper blades, batteries, add window wash fluids and oils when needed and I'll change a flat tire if i'm not loaded down with a load and trailer full and maybe a few other things like light bulbs.

I hope you resolve your issues and the extra driving. The mud and stuff they did while at the dealership is beyond ridiculous and using that much gas doing a so called TEST DRIVE.

good luck
Drives, I admire your choice in vehicles. Honda makes high quality products and they have a great reputation. My personal choice in vehicles is to buy American, much like you choose to buy American vises, vintage tools and storage cabinets. I've owned one BMW, purchased used as well as a Fiat X1/9. I was attracted to the Fiat because it sipped gas and was so much fun to drive I hardly missed my big block Corvette. I also bought a Toyota while I was living in Australia because the V8 Holdens and Fords were so far above my price point it made no sense. Beyond the price of the V8 premium, insurance and registration was more than double the little 4-cylinders. I find most Japanese cars very dangerous. Other than the sporty models they all put me to sleep.

I love cars and have always enjoyed working on them, even when they don't break down. If it were otherwise, I'd lease a vehicle and let my wife choose it for its color.

I doubt my issues will or can be resolved. They can buy me a tank of gas but they can't put miles back on the car. I expect a refund of the core charges but I don't see them winning any more business from me (or anyone who asks for my advice about getting their car fixed).

In the end, if my problem can be fixed with money, I don't really have a problem.
Why do I have to dress up to be bad ***?:dunno::dunno:
Isn’t cowboy boots, camo hat and wrangler shorts good enough?:lol_hitti

Bob, what you wrote out there was excellent, they’ll probably think you had a lawyer write it up.

I’d send what you wrote up in a email to the service manager, general manager and the owner if you can figure it out.
Craig, if you are going to come to Boca to be bad ***, you're going to need a flowered shirt, plaid pants and two-tone wingtips. I have a suitcase for my electronic artificial arm so if you carry that with a big scope in your pocket, we should be able to make our point.

I could be mistaken but I believe there are enough rich suckers in my part of Florida that this dealer can gouge and continue to be very successful. At least they didn't charge me for distilled *** smoke.
 

cbacres

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Joined
May 28, 2010
Messages
5,998
Location
SW Florida
.

Craig, if you are going to come to Boca to be bad ***, you're going to need a flowered shirt, plaid pants and two-tone wingtips. I have a suitcase for my electronic artificial arm so if you carry that with a big scope in your pocket, we should be able to make our point.

:pimpflash:pimpflash:pimpflash
 

mybigwarwagon

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Joined
Nov 4, 2009
Messages
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Location
Vale, Nc
.

Craig, if you are going to come to Boca to be bad ***, you're going to need a flowered shirt, plaid pants and two-tone wingtips. I have a suitcase for my electronic artificial arm so if you carry that with a big scope in your pocket, we should be able to make our point.

:pimpflash:pimpflash:pimpflash

How is carrying a weak mouthwash going to help. Now if he carried Listerrine...
 

driftpin

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Joined
Dec 22, 2016
Messages
11,303
Location
Miami-Dade/Broward Co. Florida
Bob: this is one of the main reasons I drive a HONDA and why I haven't taken any of our cars to a dealer for anything other than warranty work for years now (I don't even like doing that to be honest with you at the dealership). so I've found good mechanics locally and some up to a 90 minute drive that I have work on my cars until maybe some day when I don't have a bunch of home DIY stuff to do and if I want to learn then cause I surely have a fair amount of tools.

I do basic stuff like change wiper blades, batteries, add window wash fluids and oils when needed and I'll change a flat tire if i'm not loaded down with a load and trailer full and maybe a few other things like light bulbs.

I hope you resolve your issues and the extra driving. The mud and stuff they did while at the dealership is beyond ridiculous and using that much gas doing a so called TEST DRIVE.

good luck

I used to do most of my own work, but my wife has told me, "we make $$$, let the dealership do it (when we were working, now retired)." I took the Accord to the big Miami FL dealer, they also sell Bugattis, AUDI's, etc. for a preventative replacement of the timing belt kit. They forgot to torque-down the lower crank pulley, it finally came-off while we were in Gainesvillle FL for our son's law school graduation, on a Saturday afternoon, with my 80+yr.old in-laws in the car, during summer. I was able to get the Miami service manager on the phone, he said, "keep copies of your receipts, get a rental car, leave the car there, and we'll deal with it Monday." I told him we would be back in Miami by Monday, he said, the Honda dealer in Gainesville will look at it and contact us. OK, we missed the Tampa party for our son's law school graduation, but we were all-safe. The car was 'fixed' in Gainesville, we went back (flew, one-way) to get it. It blew-up again in Miami (my wife was making a near 200-mile round-trip to work), and again in W. Palm Beach during her commute. By now we just wanted to fix the car and trade it in. This time we finally got a new cylinder head from the dealership. I forget the exact bill, but the dealership probably spent $7,000 on a $3,500 car (this was probably 15 years-ago). They refused to take it in trade at book value. The dealership service manager was on my speed-dial. We sold the car.

Next story:
My friend bought a new VW Jetta, and at about a year-old, he took it to the dealer for normal service. The car wasn't ready after a day, then two days... . The dealership called him, and asked him to come-in. He asked if his car was ready, they wouldn't speak to him to tell him anything but, "your VW isn't ready." Turns-out the service manager took his car home, and ran-dead-center into a palm tree, which of-course, made the car inoperable. Repairs would take a couple of weeks, they said. My friend asked me to go see the car with him, it was still in to impound yard from the P.D. tow after the accident. The driver was DUI by the way. My friend had a spare key, he turned-on the ignition. I pushed the radio eject button for the cassette (yes it was 'last century') and a Donna Summer cassette popped-out. My friend didn't-own a Donna Summer tape. I guess the service manager who had been driving the car from the dealership was having a great time that night. My friend told the dealership, "I don't want this car you wrecked," and they offered to give him a new one, for another $3,000 besides the wrecked VW. He sued the dealership, and after over a year, he got his $ back, that he had paid for it.

No guarantees, when you go to the dealer, other-than they have the upper-hand in nearly all episodes where 'issues' are involved.
 
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Bob Heine

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:bounce::bounce::bounce:
How is carrying a weak mouthwash going to help. Now if he carried Listerrine...
Uncle Willie, I was expecting Craig to mention he was armed and the Scope was so he wouldn't offend anyone who got too close (in case he had those Hooters Garlic Habanero wings for lunch). The other scope was for the sniper part of the assignment.
Not in the bottle form, night vision scope.:lol_hitti
Craig, very important to maintain social distancing when threatening bodily harm.
I used to do most of my own work, but my wife has told me, "we make $$$, let the dealership do it (when we were working, now retired)." I took the Accord to the big Miami FL dealer, they also sell Bugattis, AUDI's, etc. for a preventative replacement of the timing belt kit. They forgot to torque-down the lower crank pulley, it finally came-off while we were in Gainesvillle FL for our son's law school graduation, on a Saturday afternoon, with my 80+yr.old in-laws in the car, during summer. I was able to get the Miami service manager on the phone, he said, "keep copies of your receipts, get a rental car, leave the car there, and we'll deal with it Monday." I told him we would be back in Miami by Monday, he said, the Honda dealer in Gainesville will look at it and contact us. OK, we missed the Tampa party for our son's law school graduation, but we were all-safe. The car was 'fixed' in Gainesville, we went back (flew, one-way) to get it. It blew-up again in Miami (my wife was making a near 200-mile round-trip to work), and again in W. Palm Beach during her commute. By now we just wanted to fix the car and trade it in. This time we finally got a new cylinder head from the dealership. I forget the exact bill, but the dealership probably spent $7,000 on a $3,500 car (this was probably 15 years-ago). They refused to take it in trade at book value. The dealership service manager was on my speed-dial. We sold the car.

Next story:
My friend bought a new VW Jetta, and at about a year-old, he took it to the dealer for normal service. The car wasn't ready after a day, then two days... . The dealership called him, and asked him to come-in. He asked if his car was ready, they wouldn't speak to him to tell him anything but, "your VW isn't ready." Turns-out the service manager took his car home, and ran-dead-center into a palm tree, which of-course, made the car inoperable. Repairs would take a couple of weeks, they said. My friend asked me to go see the car with him, it was still in to impound yard from the P.D. tow after the accident. The driver was DUI by the way. My friend had a spare key, he turned-on the ignition. I pushed the radio eject button for the cassette (yes it was 'last century') and a Donna Summer cassette popped-out. My friend didn't-own a Donna Summer tape. I guess the service manager who had been driving the car from the dealership was having a great time that night. My friend told the dealership, "I don't want this car you wrecked," and they offered to give him a new one, for another $3,000 besides the wrecked VW. He sued the dealership, and after over a year, he got his $ back, that he had paid for it.

No guarantees, when you go to the dealer, other-than they have the upper-hand in nearly all episodes where 'issues' are involved.
Philip, your stories and many more like it, are part of why I do almost all my own service and repairs on the family vehicles. Liane didn't work much outside the home (short-term jobs to pay for new carpets or furniture). She is more into avoiding needless expenses. We are by no means poor and we splurge on some things, like lawn service. I dehydrate real fast even gulping gallons of water working outside in Florida so I pay a crew to do the mowing, edging and trimming. Five guys with professional equipment spend about an hour and a half on the yard twice a month.

Since I retired we have done a lot less traveling but I still rent a new car if we take a long distance road trip (beyond South Florida). A breakdown means the rental car company brings me another vehicle and we're on our way. I can rent a Mercedes Benz for two weeks, unlimited mileage for $455 (plus gas, taxes and fees). That's less than the cost of one tire from a dealer or tire store for the Cadillac.
gee, I am exhausted just reading about how much you have gotten done, well done.
Terrick, thank you for the kind words and for stopping by. I turned a little green with envy seeing your old photos of your cars. I'm also enjoying the progress on your bunker. It's really shaping up into a nice forever home.
 
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Bob Heine

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Dealership is refunding the $300 plus tax for the core charges. I'll have to go to their place to pick up a check in a week or so.

I did a little work on the shed this week. I re-hung the gate on the side of the shed but couldn't do that until I moved the extension ladder, the PVC conduit and lumber I had stacked against the shed. Hung the old brackets on the fence and got it all out of the way. The one piece of wood I left in place was the 4x8 beam the roofer left behind when they rebuilt one of the garage walls (it held up the roof while they re-framed the wall). It's not pretty but it's out of sight.
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I need to do a little grading around that corner of the shed. That and some coarse gravel to keep dirt from splashing up on the siding. Having a functioning gate allows me to store the wagons and carts out of sight but easy to get to.
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OutlawDrifter

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KS
Five guys with professional equipment spend about an hour and a half on the yard twice a month.

Bob, that's about what it takes just to mow my place with a 62" deck on a four-wheel-steer tractor.

Throw in the trimming that I have the 13 year old do and the constant spraying of our gravel drive & other assorted areas...and you got an afternoon or evening blown!

I'm really particular about how my yard gets mowed, and I don't trust the teenagers to run the new mower, yet.

So I totally understand paying to have it done WELL.
 

rixtrix1

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Chandler, AZ (from west NE)
Good to hear you're getting the core charge back; that was probably a given, but in no way changes my mind about the whole transaction. I know it's your deal, Bob. I just hope you get satisfied with the final outcome.
 
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mybigwarwagon

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Vale, Nc
Just think of all the tools you can buy for $300!

the nice thing about the mine buying this property is I no longer care what it looks like. I will knock the grass down when I start losing dogs in it, but other than that not my problem. Next june it is all their problem.
 
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Bob Heine

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Bob, that's about what it takes just to mow my place with a 62" deck on a four-wheel-steer tractor.

Throw in the trimming that I have the 13 year old do and the constant spraying of our gravel drive & other assorted areas...and you got an afternoon or evening blown!

I'm really particular about how my yard gets mowed, and I don't trust the teenagers to run the new mower, yet.

So I totally understand paying to have it done WELL.
Marc, the first guy to show up edges the road edge, both sides of the sidewalk, both sides of the driveway, all the walkways and then all the gardens in the front, side and rear yards. Crew chief runs the first mower (a 60-inch zero turn sit down model) over the front yard and swale. Third guy shows up with the whip to get the corners the mower doesn't get. Fourth guy goes around the yard with a huge hedge trimmer to do all the hedges and a pole saw to cut palm fronds. Crew chief returns with the second mower (42-inch stand-up zero turn) to get through my 4-foot gates to the side and back yards. Fifth guy follows up with a backpack leaf blower and blows all the leaves and clippings from the front yard into the side yards and eventually into a pile in the back yard. He rakes the leaves and clippings up and takes them away in a barrel. Crew chief returns with the first mower to make a second pass over the front yard to be sure any missed leaves get mulched.

I like to maintain a nice yard so I pay a company to spray the lawn for bugs and fertilize throughout the year. I used to do this myself but it was amazing how quick a bug infestation can turn a green lawn into a dead zone. I also learned I was fertilizing at the wrong times and in the wrong amounts so the grass would grow so fast it would die off when the overfeeding ended. I have neighbors who slow down to thank me for keeping the place looking nice.
Good to hear you're getting the core charge back; that was probably a given, but in now way change my mind about the whole transaction. I know it's your deal, Bob. I just hope you get satisfied with the final outcome.
Ric, I don't expect to be satisfied but I've spent enough time and energy on it already. I try to reduce the stress in my life as much as possible and the $5,500 repair is almost behind me. Once I pick up the check it's over.
Just think of all the tools you can buy for $300!

the nice thing about the mine buying this property is I no longer care what it looks like. I will knock the grass down when I start losing dogs in it, but other than that not my problem. Next june it is all their problem.
Uncle Willie, the last time I got a gummint check it went toward three new hurricane-rated garage doors so this time $2,400 is going toward the transmission -- and so is the $300. Actually it's all going into and coming out of the checking account.
 

don long

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Mar 31, 2012
Messages
8,856
Location
southern california
Hi Bob
Just dropped in to let you know that Ann was thrilled with your contribution to her country store.
She found the perfect place to display the Vaseline tub you so graciously donated.

It is up on the top shelf

2020-05-20 13.46.00 by don long, on Flickr

2020-05-20 13.43.57 by don long, on Flickr

She only had the one small bottle before

Thank you

Don

I haven't worked on my Pennzoil garage yet.
 

driftpin

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Dec 22, 2016
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11,303
Location
Miami-Dade/Broward Co. Florida
My wife came-out of the bedroom and asked me, "Why are your hands shaking like that?" I just came-in from doing the lawn: cut it, weed-wack along the fence on one side, and a wall on another, around the pool deck, and in-front, along a knee-wall we have to keep the terrier ('Terror-ier') from making a dash to freedom. Then it was trim the cherry hedge along one neighbor's common property-line, between the houses and in the back yard, it's probably 10 ft tall in places. It's mostly theirs, they like it to have a 'living' top-side so to-me it looks wild, but I only cut it to-height on my side. I still have-to blow-off the sidewalk, which is required to be dyed a pale pink, when the concrete is poured.

All of that is a couple hours, maybe another hour if I do a bit-more. The rear hedge, which runs the width of the yard, beyond the pool deck, is probably an hour by itself, I think I'm done on the lawn for today. I'm too-cheap to-pay for it, but the bugs and fertilizer we have done, 'sometimes.'

I just drank a quart of home-made green tea w/lemon, and the hand-shaking has subsided. Maybe time for a lunch sandwich. I'm beat.

If we get a hurricane coming, do you bundle/tie those pipes/tubing & etc? Put 'em on the ground, stake 'em down?
 
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Bob Heine

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Oct 24, 2009
Messages
10,708
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Hi Bob
Just dropped in to let you know that Ann was thrilled with your contribution to her country store.
She found the perfect place to display the Vaseline tub you so graciously donated.

It is up on the top shelf

2020-05-20 13.43.57 by don long, on Flickr

She only had the one small bottle before

Thank you

Don

I haven't worked on my Pennzoil garage yet.
Don, I'm glad Ann liked the jar of Vaseline. Even if I never get to the see Big Party Garage in person, it feels good that a little piece of our life is in it. That stuff was the go-to diaper rash treatment when we had babies but Liane was so **** about keeping them clean that the jar was rarely opened. I think I used more of it for masking, bicycle ball bearing lubricant and preventing rust without any smell.

I'm afraid that Pennzoil can has seen better days but it is from the good old days of our youth.

But Don, does she have Prince Albert in a can?


Sent from my iPhone using Garage Journal
Stewart, was that you who called and asked if my refrigerator is running?
My wife came-out of the bedroom and asked me, "Why are your hands shaking like that?" I just came-in from doing the lawn: cut it, weed-wack along the fence on one side, and a wall on another, around the pool deck, and in-front, along a knee-wall we have to keep the terrier ('Terror-ier') from making a dash to freedom. Then it was trim the cherry hedge along one neighbor's common property-line, between the houses and in the back yard, it's probably 10 ft tall in places. It's mostly theirs, they like it to have a 'living' top-side so to-me it looks wild, but I only cut it to-height on my side. I still have-to blow-off the sidewalk, which is required to be dyed a pale pink, when the concrete is poured.

All of that is a couple hours, maybe another hour if I do a bit-more. The rear hedge, which runs the width of the yard, beyond the pool deck, is probably an hour by itself, I think I'm done on the lawn for today. I'm too-cheap to-pay for it, but the bugs and fertilizer we have done, 'sometimes.'

I just drank a quart of home-made green tea w/lemon, and the hand-shaking has subsided. Maybe time for a lunch sandwich. I'm beat.

If we get a hurricane coming, do you bundle/tie those pipes/tubing & etc? Put 'em on the ground, stake 'em down?
Philip, I would love to do my own lawn but I tend to overdo it. To get a perfect cut on the little yard around our previous home I used a gas-powered 16" reel mower, a giant 4hp three-wheeled edger that could easily do relief cuts in concrete and a big weed whacker. For this yard I would also need a riding reel mower and add a heavy duty hedge trimmer to the arsenal. That would mean filling my workshop with lawn equipment and instead of twice a month cutting it would likely be weekly. My recent minor health issues make me realize choosing to work outside in the Florida heat might not be the best use of my time and money.
ba dump bump :spit:
:drink:
No my buddy Pat in the barn out back has the tobacco collection.
:bowdown::bowdown:
 

mybigwarwagon

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Messages
4,428
Location
Vale, Nc
Don That would mean filling my workshop with lawn equipment and instead of twice a month cutting it would likely be weekly.

My neighbor cuts his yard twice a week. Then he stays inside the rest of the time. My favorite thing to do is to drive past and wave to him while he is on his zero turn mower. He lets go of a handle to wave back, and it messes up his stripes. I am mean.
 
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Bob Heine

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Boca Raton, Florida
I watered the sod the day I laid it and the next day. That was two weeks ago and it hasn't stopped raining since. I'm saving money on city water but the gray days are not good for me. My get-up-and-go has got up and gone.
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I'm consolidating multiple half-full containers of stuff into full containers of stuff. I'm also consolidating [wood] sanding machines and supplies as much as possible and finding better ways to store them. I also discovered some multi-tool attachments that only fit a long dead Harbor Freight multi-tool and threw them out. I had to lie down after that.

My flat surface disease is aggravated by the loss of an 8-foot workbench and 12-feet of wall space. I decided to put stuff, like the parts cabinets, back up on the studs temporarily. I also decided to get the tool battery chargers off the bench and hang them on the wall. I grabbed a scrap piece of 1"x6" pressure-treated fence board, put screws in the appropriate places and cut the board down to size.
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This would have been a great job done and dusted until I went to another cluttered section of benchtop and discovered a fourth charger. At least I have a decent supply of fence board cut-offs.
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As I tried to re-stack some plastic bins, the stack collapsed on itself. The bins are very old and very cheap but I refuse to throw them out or buy better ones. These bins are so cheap they don't even have french-cleatish hangers on the back side.
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When I say cheap, I mean they were too reasonable to pass up but so cheaply made I was reluctant to buy more than four.
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The problem is the front of the bin spreads out and the bin stacked on top slips into the void. My cure was to cut pieces of 1/4-20 all-thread and peen the thread over a square nut. Squeezing the sides together I could tighten a second square nut to the other side and it can't rotate loose once the bin sides are released.
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Before this modification, I could barely stack two bins but now four can be stacked and not fall in on themselves. The leftover piece of all-thread was too short for the fourth bin but at least I used up six of those square nuts from the **** nut bin peeking out from under that Flex charger.
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Bob Heine

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My neighbor cuts his yard twice a week. Then he stays inside the rest of the time. My favorite thing to do is to drive past and wave to him while he is on his zero turn mower. He lets go of a handle to wave back, and it messes up his stripes. I am mean.
Uncle Willie, most of the zero turn mowers would mean another "hire the handicapped, we're fun to watch" moment from me. My lawn mowing pattern would be, at best, concentric circles with twice-weekly gate repairs to add to the hilarity.
 

bolensboneyard

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Nov 22, 2013
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Location
South East
Uncle Willie, most of the zero turn mowers would mean another "hire the handicapped, we're fun to watch" moment from me. My lawn mowing pattern would be, at best, concentric circles with twice-weekly gate repairs to add to the hilarity.

Bob perhaps you could do a YouTube video. A Rhapsody on grass number that would emulate a figure skater imbibed by his lone waltz while gracefully making figure eights around exotic plants while the warden looks on; her eyes locked in a controlled wince. You could name it Heine's Mechanical Botanical Sonata on the Sod.
 

casmurbax

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Joined
Sep 25, 2012
Messages
2,759
Location
Wilton, NY
Bob, I think you were to soon to send the Vaseline to Don.. It sounds like you needed it after dealing with the dealership...

***** about the rain, nice job laying the sod down. I been down that road laying sod down one handed myself and it is not much fun at all.

I am in the same boat with the chargers as well, I have not figured out out what to do with them quite yet. I have space under my workbench I think I am going to build a pull out for them like I have seen other member's have, free up the work bench. I also surfer from flat surface syndrome.
 

mybigwarwagon

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Messages
4,428
Location
Vale, Nc
Bob perhaps you could do a YouTube video. A Rhapsody on grass number that would emulate a figure skater imbibed by his lone waltz while gracefully making figure eights around exotic plants while the warden looks on; her eyes locked in a controlled wince. You could name it Heine's Mechanical Botanical Sonata on the Sod.

hahahahahahaha:lol_hitti
 
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