Should I be mad about this ebay transaction?

[lipadj46]

So I bought this supposed Snap on ratcheting crowfoot for $13 (best offer) + $6.70:

http://cgi.ebay.com/ws/eBayISAPI.dl...517226&ssPageName=STRK:MEWNX:IT#ht_530wt_1167

And I received it and it was a Blue Point not Snap On for all I know it is the same tool made on the same line but aren't blue point tools usually imported? The pic in the auction was sneaky because the name was glared out. Seems like the exact same tool but who knows.

 

[selohssa]

I would be pissed

 

[chadster1]

So I bought this supposed Snap on ratcheting crowfoot for $13 (best offer) + $6.70:

http://cgi.ebay.com/ws/eBayISAPI.dl...517226&ssPageName=STRK:MEWNX:IT#ht_530wt_1167

And I received it and it was a Blue Point not Snap On for all I know it is the same tool made on the same line but aren't blue point tools usually imported? The pic in the auction was sneaky because the name was glared out. Seems like the exact same tool but who knows.

That tool is made in Taiwan. Snap-on does not offer a ratcheting crowsfoot. It is only available in the Blue Point brand. This seems like a classic case of misrepresentation to me. List price on a BFCRM18A is $22.45 and you can get free shipping from snapon.com

 

[Mickey O]

You shouldn't need someone to tell you if you should be mad or not, that comes from within. Me, I'd be pissed, especially if it's an import. I'd tell him I want a complete refund plus the cost of shipping to return the item or he can kiss that 100% positive feedback goodbye. Actually I'd be nice at first and ask for an explanation and see what comes of it, then I'd go back to what I said in the previous sentence if things weren't resolved satisfactorily.

 

[Davefr]

It's a clear case of misrepresentation. The seller should have described it as Blue Point by Snap On.

The seller should bend over backwards to accept the return to save his 100% FB rating.

The question is whether you want to pursue the issue.

 

[lipadj46]

The question is whether you want to pursue the issue.

That is the question. I would have ordered this from snap on anyway as it is the perfect tool to get to my truck's top engine mount nuts and I saved $5 over the snap on direct price. I should have seen on the Snap On site that the brand is marked as blue point. I'll shoot him an email and we will see.

You never know, I already scored a free 4 drawer ball bearing top chest this week from waterloo as the one they sent be was crooked on the bottom (it rocked like a bad table in a restaurant). I was patient until they started dicking me around then I threatened to just let the credit card deal with it and they said they would send me another one and that I should just "field destroy" the one my tools are sitting in now.

 

[supertooljunkie]

I saw that and almost bid on it.......glad I walked away now.

 

[Craftman]

You shouldn't need someone to tell you if you should be mad or not, that comes from within. Me, I'd be pissed, especially if it's an import. I'd tell him I want a complete refund plus the cost of shipping to return the item or he can kiss that 100% positive feedback goodbye. Actually I'd be nice at first and ask for an explanation and see what comes of it, then I'd go back to what I said in the previous sentence if things weren't resolved satisfactorily.

x2 I would do the same thing

 

[Brandon_K]

You have to watch out with eBay and know exactly everything about what you're buying, you need a lot of buyers-knowledge, if you would have had it you would have known Snappy doesn't sell a ratcheting crowsfoot.

That being said, seller has 100% feedback that he's surely not willing to lose over a $14 sale. It absolutely is misrepresentation. It would be no different than selling a GMC, but taking pictures to not show the bowtie, come to find out, hey, this is a Chevy!

 

[chadster1]

You have to watch out with eBay and know exactly everything about what you're buying, you need a lot of buyers-knowledge, if you would have had it you would have known Snappy doesn't sell a ratcheting crowsfoot.

That being said, seller has 100% feedback that he's surely not willing to lose over a $14 sale. It absolutely is misrepresentation. It would be no different than selling a GMC, but taking pictures to not show the bowtie, come to find out, hey, this is a Chevy!

More like selling a Geo and telling people that it is a Chevy.

 

[fatfillup]

I'd be upset and definitely fire off an email. You might even link to this thread if he says Bluepoint is Snap on.

 

[Farmrod]

did he misrepresent the product by saying it was a snapon yes... do you know your tools? if so you would know snap on does not produce a ratcheting crowsfoot.. this is not that big of a deal like you said the tool does exactly what you bought it for at less of a price than the online purchase with the same warranty did you get kinda blindsided yes.. could it have been avoided yes... should you let it go and use the tool to do the job at hand that it was purchased for i say yes thats what you should do... but in the end its your choice

Chris

 

[t100]

it's like buying a Lincoln ended up with a Ford. same company, but different class of product.

 

[deathbound]

It's a clear case of misrepresentation. The seller should have described it as Blue Point by Snap On.

The seller should bend over backwards to accept the return to save his 100% FB rating.

The question is whether you want to pursue the issue.

+1....the title & description both say Snap On. False advertising. It's one thing if the title says Snap On(for more exposure when searching, which is against ebay rules I believe), then the description says Blue Point......you may be able to report this to ebay as well.

 

[Bart Simpson]

Well ,to my knowledge ,nobody sells those but Snap On ( in the B.P. brand ),so if you wanted one and it will work for your application I wouldn't be too upset.

I realize you were expecting the S.O. brand ,instead of B.P. ,but to some people it doesn't matter , or they don't see the difference ,as they have the same warranty,are sold by the same company,and are in the same catalog.

These are made in Taiwan but not all B.P. tools are, some are USA.

Several company's sold the old laminated wrench style in the past ,but for this item, I don't think there is a USA made alternative.

There have been lots of products in the S.O. catalog that were not specified as B.P. ,so you would naturally assume they were S.O.
If you ordered one and it was a B.P. instead of a S.O. you could be surprised.
This item is identified as B.P. in the current catalog #1000 .
If you ordered it from a previous catalog like say #800 for example, there is no mention of the fact that it is B.P.

Did the seller misrepresent ?
Well yes he did, but if you knew what you were buying you would of known it was B.P.
If you write and complain he will probably say " What is the problem ? They are the same company" ?

I think you paid too much with the ridiculous shipping cost .
Buyer beware on eBay, you should of asked for more info and the part # if you were not familiar with it.

 

[J.A.F.E.]

I would be very angry. Clearly they are misrepresented and misrepresented intentionally.

It may be sold by SO, it may (or may not) be made by SO, it may even only be available through SO but it is not branded SO.

Should you have done your homework? Yes. But even if it's not in the current online catalog that doesn't mean SO didn't sell them with the SO brand in the past so you may have been limited.

 

[lipadj46]

I think you paid too much with the ridiculous shipping cost .
Buyer beware on eBay, you should of asked for more info and the part # if you were not familiar with it.

Well it was the only one I've seen on ebay in the few weeks I've been looking and it ended up being $19.70 shipped where if I ordered from Snap On it would have been around $25. It was new also not used.

 

[arkangel06]

I would be trying to get a refund

Another reason I dont buy online...

 

[mkirkpatrick]

Yes I would be upset, said SO was BP, like buying an Acura and ending up with a civic, same maker different product.

 

[compman25]

I would just keep it and neg feedback him for lying about the manufacturer.

 

[Skin]

you seem pretty level headed unlike some of the people making suggestions of bringing down fire and brimstone over a $14 purchase so dont sweat it. If you needed one for a job, and you saved some money, then you win. The only thing i'd do, if i cared enough, would be to ask that he correctly label the product next time.

Neg'ing him would be pretty harsh given how stupid ebay's feedback is and how it effects sellers. Personally i'd leave a positive or no feedback at all, again understanding that you needed the tool and will be using it, especially since there is no true Snap-On version i dont really understand why you posed the question.

 

[nate379]

It came from Snap On, so I can see why it would be mistaken as a Snap On tool. Snap On/Blue Point... same thing as far as I'm concerned. Warranty still works the same as well.

Not the sellers fault you didn't look it up and find that it was a Snap On sold Blue Point tool.

 

[Davefr]

I would just keep it and neg feedback him for lying about the manufacturer.

Don't neg. him without first getting his response to a return, price adjustment, apology or whatever else you feel is warranted.

With nearly 5000 positive feedbacks he's obviously not a scammer. It looks like he specializes in lawn mower parts and might not be a "tool aficionado" like us. (he might be clueless as to the differentiation between Blue Point and Snap On).

Save the negative feedback for those that won't fix their mistakes and/or true scammers.

 

[sk farmer]

most of you guys are too upset about this. not like he dropped a 100 bill on it. it came looking just like the picture. he sends it back and then what? he goes and buys one just like it for more just to prove a point. how stupid is that/ i am not an expert compared to some but that is pretty obvious to see that the crowsfoot is not snap-on so the logical step woiuld be blue point. use it and be happy you saved a few bucks. use the few dollars to buy yourself a drink and be happy

 

[lipadj46]

I've moved on. Sent the guy a message letting him know that he was not being completely truthful with his listing. I'm keeping the crowfoot and just not leaving any feedback unless neutral with comments is an option. Thanks for all the opinions.

 

[Skyline]

I've moved on. Sent the guy a message letting him know that he was not being completely truthful with his listing. I'm keeping the crowfoot and just not leaving any feedback unless neutral with comments is an option. Thanks for all the opinions.

Anything other than positive feedback and 5 stars in all categories is a problem for a volume eBay seller. I think you did the right thing, and would be better off leaving no feedback at all. With something like this, while it is not a correct description, intent to deceive is the key as to whether I'd be pissed or not. Looks like an innocent mistake to me.

You might also want to warn the seller that this is a VeRO violation, and the Snap-on web police will pull auctions for this offense. A few violations like this, and ALL your auctions will be pulled. You definately can not say "Snap-on Blue Point" or "Snap-on B.P". in a listing title. So far, I've been getting away with "Blue Point sold by Snap-on". Would "Blue Point by Snap-on" be OK?....I'm not really sure. But you sure as hell can not call a BP tool snapon. Also, you will get in trouble for "snapon", "Snap-On",SnapOn or Snapon. Anthing other than the correct "Snap-on" could get your listing pulled.

 

[Mickey O]

I've moved on. Sent the guy a message letting him know that he was not being completely truthful with his listing. I'm keeping the crowfoot and just not leaving any feedback unless neutral with comments is an option. Thanks for all the opinions.

Good, hopefully the next person he screws will do the same thing and this seller can continue on his merry way.

 

[Danglerb]

I wouldn't be mad, but I wouldn't roll over either.

I would have been a bit more aggressive in my email to the seller, pointing out that selling Blue Point with even a hint that its Snapon is not tolerated on ebay, and that since the item is clearly a Blue Point it is substantially not as described. Give the seller a couple days to offer some resolution, then open a dispute.

Never buy Snapon without knowing the part number.

 

[lipadj46]

Good, hopefully the next person he screws will do the same thing and this seller can continue on his merry way.

I look at it more like choosing my battles. Like I mentioned above I got a free top box from tooldiscounter.com and Waterloo by not backing down about the toolbox they sent me that was a bit crooked but that was $140. For $19 on a tool I was going to buy anyways, I will take this one as another learning experience to add to the list.