Hold up, does it actually say on their site somewhere that one must call in regard to warranty issues? And you have to pay shipping as well because they want the old one back? Seems like this is going to spare me that dreaded phone call after all, along with new-tool SK purchases in the future. The only one I wanted were their x-frame wrenches anyway, think I'll stick with my Taiwan-made Protos. Speaking of sending photos and getting new tools back, VIM has done the same for me when a selector on their ratchet broke off. They respond to emails, too.
Ign, thanks for some perspective, guess I should have known that any USA-made company is going to have a small contingent of people who will get offended and counterattack at a perceived slight against their idol. Ignore list, what a handy feature! Thank you.
Seems like a few people here have already made assumptions and drew conclusions about me, my age, my tools, the kind of avocado toast I eat, etc. I neither have the time or inclination to change people's minds, so they are free to keep those conclusions. Cheers!
