I have had excellent experience dealing with snap on customer service by phone,
A few years ago my ball pean from 1989 had the plastic cracking and breaking off
a phone call and a new on sent, told to just dispose of the old one.
My dead blow from the same year is now getting that white chalky...
Bought the 20 V DeWalt for the wife ,she wanted something lighter than the gas leaf blower.
seems to work well and shares the same battery with my drill and impact.
Most of my ratchets are the 36t, I have a few 80t but find they feel a little less balanced .
the larger head is ok for long handle but feels heavier and less balanced compared to my old ratchets.
It must have been at some point going by the plastic cap.
originally it probably had the back of the gear facing out or a metal cap.
I got a rebuild kit for an old 20 tooth ratchet which that one most likely was.
the kit I was sent was RKRA33ALS.