I definitely understand your frustration when your brand new tool has a problem out of the box and they give you the run around. Happened to me not too long ago with a ratchet. I guess I expect the highest level of warranty support when they failed to even deliver the promised product in the...
I just bought a 1/4" kobalt wrench on sale for well under a buck. Most of the individual wrenches were about 80% off and a lot of the individual sockets too. I think they're done.
The dozen or so tools I bought were a mix of Taiwan and China. I think the newer stuff is from China.
I keep all of my auto hand tools in a hazet assistant and all of my household stuff in a dewalt bag. Keeps the duplicates down. I used to have so much junk though.
Simply owning stuff just isn't that interesting.
Doing stuff is pretty universally interesting to people, just about every car forum has a "what did you do to your ____ today?" thread as one of the most popular. Eric o can make as many brake job videos as he wants and they will still be way...
Here's how I would have handled it, maybe Dave should save this for a copy and paste.
"Hi, Sorry to hear you're having trouble with one of our ratchets. We stand behind our products 100% and want to make sure we get yours working like it should.
There's an adjustment screw that takes a T9 star...
No, the only time upgrading to 90t was mentioned was when I offered to pay out of pocket to buy everything that the 90t set has that my set doesn't. As in skip the warranty and I'll pay full price for the ratchet and a case. They don't have the case individually, that's fine. I was going to buy...
It's hard to explain but I think this thread has already done a better job than I could.
When I need to get something done in a hurry just about any tool will be fine. But if I'm going to proactively start a project that will ultimately save me money it's going to need some tools I like...