thanks all, issue is addressed for now. Brought it up, leveled it, then brought it all the way down with the locks fully disengaged. I'll have the installers come do a full review before I lift it and start parking under it again.
My direct lift failed as I was lowering. I live in Pittsburgh PA and cannot find any nearby distributors/installers that are open on a Sat. Any ideas what to do or who to call? I am afraid the stress on the metal will fatigue and collapse before the weekend.