Is that common in Germany, that a company would have records that far back and be willing to look it up?
Most companies I have dealt with in that regard are very aware of their history/heritage and do keep records/ have an archive. If they’re willing to dig it out depends entirely on who reads your e-mail/ how their day had been going so far. Some do, others reply “sorry …” and some just ”ghost” you.
But generally, if it’s just basic information about an old/ discontinued product most will send a useful reply.
In this instance, it’s actually a company from Belgium and as I have written, they did change ownership and as far as I can tell do not offer “bagged“ materials anymore - so it was a long shot. And the only contact information I had was for the director of the plant. Who knows, a reply might still come - or not. It’s not that important, would just have been fun …
However, in today’s world, they might even consider it a liability depending on the ingredients of that material and just pretend they have never seen my e-mail.
On the other hand, the manufacturer of a very old, solar powered, twin pole electrical tester send me the manual within hours of my inquiry.
The company that I did work for some time had 3 or 4 basement rooms dedicated to archival purposes, including equipment to view/process outdated data/ pictures and drawings/ microfilm and all that.
And others also go miles & miles to keep records viewable/usable.
But there is no denying that with the people who actually created the ”products” retiring and not enough time to transfer knowledge, these archives slowly become cemeteries because even if information is there, people just don’t know about it/ where to look for it because the project names i.e. mean nothing to them as they have never seen anything of it in real life.
Personally I can nerd/ geek out about stuff like this and that is why I do sometimes inquire with manufacturers. And for the most part it’s about 80 to 85% successful in retrieving information.
In this case, it was funny to find remains of a product produced in & sourced from Belgium so long ago because of my very personal, deeply rooted connection to that wonderful country.
And it would have made another interesting paragraph for this thread.
Kind regards,
Olli