All I can say is it’s been a crazy ride since the Tuneup in Bellingham when I got a surprise visit from head of Shimano NA, head of motor design and another guy (board level)from the head office. Pretty sure they walked in to the shop thinking we need to shut this guy down from doing unauthorized repairs.
I gave them a tour of the process, showed them all of the custom tooling I’ve made and discussed failure modes with them. I then gave them 5 random service reports from various motors I’ve rebuilt. Their head of motor engineering told me those were more detailed than anything they had internally. One of them mentors isn’t a bike repair shop it’s an engineering laboratory.
Next day I get this:
“
Grant san,
Thank you very much for your time today.
We are very impressed by your skills, product knowledge, and vision for the future.
Also, I would appreciate it if you could let me know if you discover any new issues with our products.”
A few days pass and the main guy sends me a copy of the site visit report he’s presenting at the head office in Japan and asked if I had any insights about motor design I could share. I then presented him with a 25 page report of what Ive learned from all of our motor rebuilds and the database I’ve kept of every one. Complete with failure analytics, graphs, charts correlations, and of course photos.
I then got the following response:
“Thank you, Grant san.
I'm completely wordless.
This is the first time I’ve come across an external party that has conducted such a thorough analysis and summary of our products.
Given my current position, I can’t offer any advice or opinions on the content of your report, but I’m simply amazed.
For now, I’ll suggest to our headquarters in Japan that a senior engineer from our team visit you once.
Kind regards”
Coming from a board level director I’ll take that as a very positive sign. I’m starting to get the impression that I changed their mind that motors are not repairable but that there is significant value to them in long term data of having a well equipped service center repair their and others motors.
Stian and I took off to bike on the east side for the weekend. 60+ miles in 3 days. I’m really enjoying how well the Avinox motor performs. It’s very natural feeling with its higher resolution sensors. Had zero issues toeing the kid too! In fact Stian went from saying sad go faster to dad this is too fast!
We had a great trip!

And meet Lucas, he’s going to be our full time dedicated suspension tech and he’s factory certified with fox, Rockshocks and Ohlins. He will be part time a few hours a month this summer while he relocates to Bellingham from Portland but will be here full time this fall. Looking forward to having some really good help. I’ve been very slow with hiring help as I’d rather be slow then brining the wrong person on. In my mind it’s all about, attitude, mindset and being able to enjoy being around who you are working with. I’m glad I’ve found the right mix.