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Was going to add, I have a stack of notes just trying to keep it all straight. Thus far I have about 20 names of people I've spoken with. That I didn't care nor care to have ever known.

Ya, sorry for the slow response. I swear I can't make this stuff up. So YRC is the shipping company again. They called to deliver the replacement pressure washer on July 5th. Since it's on a pallet they for some reason need a window of 1-5 for delivery. To do this I took a day of vacation...

So I got a call at the end of the day today. I had requested a refund, but apparently when they were re-reading the notes, they somehow thought I just wanted a replacement processed it and it was shipped today by the time they called. The rep thought thats what I had wanted, even though I wanted...

I felt a lot of their tools had a slightly better finish so it was worth the extra few bucks. I also really like the clutch pnumatic stuff. Also it doesnt have that god awful smell when you walk in.

Thank you, this is was sound advice and I used it today. The logistics guy called me and I assured him it was his problem as I did everything exactly as he asked. This guy asked me everything again, had to actually ask if he had paper and a pencil this time because it was at least our 4th or...

If he did, really wish I could be a fly on the wall.

Hah thanks. I'm sure it will. I just can't believe the hassle this has all caused me. I was really hoping they would have just sent a new one and exchanged upon delivery. Can't really even point fingers at his point. I still have the fallback with the credit card thankfully and can wash my...

With them providing a pickup time, printed RMA and barcode, I figured would be fine. Another lesson learned. I'm not so sure it will arrive as it seems the driver is stating I denied pickup, as in he may have kept the item. At the same time they don't know who the driver was. Will have to see...

Another update. So Northern tool had a 3rd party logistics company reach out to me for pickup. From what I could tell, the guy does bidding and then contracts through freight carriers. They come to pickup the pressure washer on the pallet on a lift gate truck. I placed labels inside the box...

Yeah, we have a Chase card that the wife uses for work/business. With how much it's used, if we ever have a problem they are very prompt with their service. I hate to ever pull that lever, but if my hand if forced I will if necessary. And yup, neighbors was test reset and click within a few...

Well, now I have to go and recant my previous review of NorthStar. More on that below, sorry for the long text, but in the event someone searches and wants to know user experiences, I'm sharing it in full detail. Since my last response, I reached out to a neighbor whom I'd heard by other...

Called NorthStar and they will be shipping me a new unit. The guy I spoke with was absolutely awesome to work with and I have to hand it to him. He will be shipping it 2 day instead of ground, which previously took 2 weeks. He also took all of the info down from what I said. To him it seems like...

Thank you very much for the detailed response and further breaking it down for me to understand. I think the best bet at this point is to reach back out to NorthStar and see what they say. With what you have relayed, I think it will be helpful for them to make a better judgement. Also good for...

On the other side of the 240v receptical.

I'm not entirely sure how he did his testing. Unfortunately, I can't elaborate any further from what I shared in my other post. There are no other outlets that are within 15' of the current 240v. It's wired up to the main breaker panel and is 2' as pictured. The inside of this panel has another...

This is what I was thinking and what I asked, if there was no ground, then would it trip the GFCI, to which his response was that his testing tool would tell if there was something wrong with the GFCI.

Ok, so I got the call to pickup the pressure washer. The service guy said that there's nothing wrong with it. He said he tested the resistance, went into detail, however most was over my head. He said that he has a 240V plug, however there is no ground to it. He ran it for 20 minutes without an...

I was going to, however they have that void warranty tape on both the gfci and the switch. Since I didn't want to void it since it's new or risk a return I didn't open it.

Ya, Northstar has also been very good to work with. I called them when I first got it as the shipper lost the 2nd box and they overnighted the parts to me. With the power issue they said they would ship a new one out or I can go to a local place to have them look it over and service it. Since it...

Can you explain further, I'm sorry I don't understand. I'm just a simple outlet installer guy and can check 120 or 240v heh