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There was a day when you could complain to the owner or manager but, since corporate idealism takes further hold your best option is never go back there again. It happened to me purchasing a Allen Bradley part the local guy didn't have catalog or any means of looking the part up and wasn't...

Klein tools they look ugly but, they fit my hand great. Same with their pump pilers theres none any better. I have notice Klein is being replaced with Ideal most vendors claim it's has to do with the return policy. This makes me sad:(

The funny thing is that Danaher makes newer Craftsman, Armstrong, Matco, Gearwrench, Kobalt and Allen brands. The Danaher rep claims that some of the Armstrong toolboxes are exactly the same the only difference is the stickers.