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I googled Craftsman tool warranty and shifted through a couple pages to find a fillable form. I followed the instructions, added the part number and submitted it. It took longer to find the form and walk to the garage to get the old ratchet than it did to complete it.. I got an email right...

I had an old Craftsman 1/4” drive ratchet that is probably close to 50 years old. It needed a repair kit so I completed the warranty claim on line last Monday and submitted it. The next day a nice lady emailed me back and asked for a picture of the ratchet. I took a cellphone picture and...

When I was wrenching for a living, I bought a lot of Snap On off the truck, same with Mac but the dealers never seemed to last very long before they went out of business. I lived in a rural area, maybe that was why they didn’t survive but the reason I bought from them was the warranty when they...