Again, you probably talk to a manager and you could get a store credit through a sears gift card to get something else or you could contact Sears customer relations hotline and see what they can do for you. The main issue is; anything they give you (aside from a beam torque wrench) will not have lifetime warranty. You could ship your wrench off to a place like
www.teamtorque.com and they could calibrate it for you. I would take the store credit if you can get it and buy a professional torque wrench off of sears.com (they offer OTC, Precsion Instruments, KD, SK, and more):
http://www.sears.com/shc/s/search_1...rench&gobutton.x=0&gobutton.y=0&gobutton=find
You might contact Sears and see if they can do anything for you:
Customer Relations Hotline:
1-800-549-4505
Email us your questions, comments and experiences
or send a letter to:
http://www.sears.com/shc/s/nb_10153_12608_NB_CSeMail?refLink=relations&adCell=A4
Sears National Customer Relations
3333 Beverly Road
Hoffman Estates, IL 60179
Just keep in mind; at this point, I do not know of anyone in the marketplace that offers a lifetime warranty on their torque wrenches; much less the calibration, seems if you are a pro, you should have it calibrated yearly or more depending on how much you use it.
Here are some tips from teamtorque that might be of interest:
http://www.teamtorque.com/tips.html
Caring for your Torque Instruments
• Calibration: Most torque instruments have a factory calibration recommended interval of one year. Many torque instruments may need to be tested multiple times per year depending upon the usage and user needs.
• Storage: All torque instruments should be stored in their original case. Avoid any storage locations that are subject to high or low temperatures and high humidity. "Clicker" style torque wrenches should always be turned down and stored at the torque wrenches lowest possible setting.
• Usage: Before and after every use, make a visual inspection. Look for any signs for wear or deterioration. Make sure the unit is locked on the proper torque setting before use. Grip handle correctly in the proper position and secure your feet for possible breakage of tool. We recommend safety glasses when using any torque wrench or torque product.
Reasons for Failure
• Use - Highly used instruments will show more wear than those that are only used occasionally.
• Abuse - Using torque instruments for jobs that they were not intended. Do not drop your torque wrench or overload the wrench with a pipe extension.
• Improper Storage - Storing the tool in conditions that will lead to the corrosion in the tool. High humidity areas for instance. Storing "clicker" style torque wrenches in any setting besides the lowest one will cause main spring wear and failure.
• Improper maintenance - Failure to properly have the tool cleaned and calibrated on a yearly basis. Checking the instrument before and after every use. Failure to send in for replace worn or broken parts.
