Hiya, yes, I'm still in the country....for another few weeks anyway. Here's a synopsis of my order.
I ordered the tile on June 27. It shipped from Anaheim CA on July 3. It arrived in Albuquerque on July 5 via ABF Freight. Given it was a holiday weekend, I postponed picking it up until this past Monday. Picked up 4000 lbs of tile with a trailer and my Toyota Tacoma. Let me tell you, the Tacoma is rated to pull this much but I sure don't buy it. Took side roads all the way home!
Anyway, the interesting thing was when I picked up the tile, my invoice indicated 63 boxes for a total of ~743 SF however, what was on the pallets was 48 boxes. However, the 48 boxes each contained 16 SF of tile which was more than what was indicated on their website. I actually ended up receiving an extra 24 SF pro bono!
Upon further inspection, it was labeled as Grigio Fumo manufactured by Fiandre which is an Italian company. I had ordered Takla Costa Chic. However, the tile perfectly matched the sample I had previously received from Build Direct. And the specs match as well. So all I can figure is Takla is a middle man who buys from Fiandre and re-labels it.
Tile seemed to be well packaged and was palletized (got 2 pallets for this order). I didn't dig through every box but did open a number of the boxes and found there to be zero breakage. Tiles are labeled as made in the USA and have "2760F" on the back which I can only assume is the temperature used to fire them.
Overall, I am very happy with the purchase and would really rather stay in the country to get them installed ASAP! As for the flatness, I didn't do any measuring but they are relatively flat. Mind you, they aren't a polished flat and they do seem to bow slightly at the edges to account for the grout line I suppose. But again, I haven't measured anything to validate this. I'm just going off of feel for the few tiles I fondled. I'm not at home and won't be until Sunday but could do some more detailed checking then if needed.
Let me know if there are any more questions.
Cheers,
cc