While I am not a huge fan of Home Depot, much preferring my overall experiences at Lowes, I have to give them major credit.
About 9 or 10 years ago I bought a Husky 3/8 Torque Wrench. Have not used it much recently but will need to. The wrench was likely not used properly when I initially bought it because well, I was not a tool afficianado at that point and used the torque wrench as much as a breaker bar than a torque wrench.
I recently recalled that even the torque wrenches at Home Depot are lifetime warranty. Decided to test that warranty out.
Brought in the torque wrench to my local home depot. The first customer service guy was newer but knew of the Husky lifetime warranty but did not know how it works. Brought me over to another tools guy who knew about the warranty too but I doubt he ever did an exchange. He found one manager who just told him to take me to the tool isle, grab an equivalent one and take it up front for exchange.
We get an equivalent 3/8 torque wrench, go up front to do the exchange and seemed like only 1 out of 5 people I dealt with knew how to actually process it. She did in a timely fashion, not too many questions asked.
Bottom line, in this case, Home Depot stood 100% behind the warranty and seems like every employee I dealt with knew about the Husky warranty and being able to bring it back to the store. The downside is... very few employees even knew how to deal with it which leads me to the general idea that either 1. Husky tools are amazing and seldom break.... or 2. Home Depot hit a home run with selling tools with a "lifetime warranty" and that very few if any people will actually come in and claim that warranty.
Overall, am 2/2 for store lifetime warranty....
The first one was my Kobalt pass through socket set wrench that fell and a piece broke off.... Took it into the store and the manager replaced it with a whole new set since the new pass through set is different from the older one... (and I got to keep the older one too).
And now this Home Depot experience.
Got to give credit where its due.
About 9 or 10 years ago I bought a Husky 3/8 Torque Wrench. Have not used it much recently but will need to. The wrench was likely not used properly when I initially bought it because well, I was not a tool afficianado at that point and used the torque wrench as much as a breaker bar than a torque wrench.
I recently recalled that even the torque wrenches at Home Depot are lifetime warranty. Decided to test that warranty out.
Brought in the torque wrench to my local home depot. The first customer service guy was newer but knew of the Husky lifetime warranty but did not know how it works. Brought me over to another tools guy who knew about the warranty too but I doubt he ever did an exchange. He found one manager who just told him to take me to the tool isle, grab an equivalent one and take it up front for exchange.
We get an equivalent 3/8 torque wrench, go up front to do the exchange and seemed like only 1 out of 5 people I dealt with knew how to actually process it. She did in a timely fashion, not too many questions asked.
Bottom line, in this case, Home Depot stood 100% behind the warranty and seems like every employee I dealt with knew about the Husky warranty and being able to bring it back to the store. The downside is... very few employees even knew how to deal with it which leads me to the general idea that either 1. Husky tools are amazing and seldom break.... or 2. Home Depot hit a home run with selling tools with a "lifetime warranty" and that very few if any people will actually come in and claim that warranty.
Overall, am 2/2 for store lifetime warranty....
The first one was my Kobalt pass through socket set wrench that fell and a piece broke off.... Took it into the store and the manager replaced it with a whole new set since the new pass through set is different from the older one... (and I got to keep the older one too).
And now this Home Depot experience.
Got to give credit where its due.