Firefighter1406
Well-known member
- Joined
- Apr 22, 2016
- Messages
- 415
In my experience here in SoCal you have to walk the register person through the process. If they call the manager over, forget it. They will act like you are trying to steal something. They have to hit "some" discount button, then internet match, then put in the 50%.. good luck! I did good one year but never tried again...
Agreed. ACE Hardware had the Packout organizers for $19.99 when HD was $29.99. They are supposed to match and beat by 10%. I went up to customer service and asked/showed the girl before I even wasted my time to go get the item. She said yes, she would do it. Went and got the organizers. Brought them up and lucky me the store manager walks up as she is ringing them up and asks what’s going on? She tells him and I see him look at me and the pull out his phone out to look it up himself. He then does has to approve the adjustment. I pay and leave. Get down the road and look at my receipt and they just matched the price, didn’t give me the extra 10%. Call the store and talk to the girl she put me in touch with the manager and he said well it has to be in stock to get the extra 10%. I said it is.(I had called the local ACE Hardware and verified) He said oh okay, bring it back in and we will adjust it. I asked for a name and what time he was there till and went back.
I know they have a job to do. But make you feel like a thief for using there own policies.
gifts for my workers.
