Contacted Bend Pak and they are sending replacement rods and new ramps. I think that the quality of the lift is great, and the service is spectacular, and I would say that you have nothing to worry about with Bend Pak. I might go with some heavier rods, since my car weighs 8000 pounds, where as the average car is half of that weight. I would call this more of an inconvenience problem than anything else. If it were some other part of the lift that was bending, I would have been concerned. The rods that they supply are 1/4" and the tubes are 5/8", so they might be using the smaller rods for a fudge factor knowing that under certain conditions, that a rod might bend. If the rods were 1/2", and they were to deform even slightly, then it would be a problem to get them out.